Adela Valles7 reviewsTotal number of Google reviews Adela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrius CSUN H850 engine Black Friday special pacsuns NORTHRIDGE trumptower
Manhattan Auto Repair Inc.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%56+13.6Value 14%81+11.5Replies to reviews 7%9+0.6Craft & service penalty76−2.4Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#566 of 588 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 4%
4.6 ★★★★★ 278 Google reviews · 24 photos
87%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Manhattan Auto Repair Inc. at a glance
Google reviewers rate Manhattan Auto Repair 4.6 out of 5 based on 278 reviews, frequently citing quick turnaround times, honest pricing, and clear communication for services like inspections, engine repairs, and brake maintenance. Customers often describe the staff as friendly and reliable, noting that the shop handles a wide variety of vehicle makes without significant upselling. However, a minority of low-star reviews criticize the shop for rude interactions with customers, unexplained price markups, and concerns regarding the quality of completed repairs or parts installation.
- Google rating: 4.6 out of 5 from 278 reviews (87% five-star).
- Reviews on this page: 279 Google reviews (230 with written comments, 13 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 1, 2026.
- Service: Auto Repair Shop serving New York, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Manhattan Auto Repair Inc.: 70/100 on this factor. Category median: 87.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Manhattan Auto Repair Inc.: 56/100 on this factor. Category median: 85.C
56
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Manhattan Auto Repair Inc.: 76/100 on this factor. Category median: 99.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Manhattan Auto Repair Inc.: 81/100 on this factor. Category median: 100.A
81
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Manhattan Auto Repair Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Manhattan Auto Repair Inc.: 9/100 on this factor. Category median: 57.F
9
Bar = this company · dark tick = category median.
Star ratings
279 Google reviews we collected
- 5 stars24287%
- 4 stars104%
- 3 stars41%
- 2 stars52%
- 1 star186%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
- Praise43695%
- Complaints235%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price737%
- Reasonable1053%
- Overpriced15%
- Not sure15%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10824%
- Speed & response9621%
- Price & value6815%
- Honesty & trust6514%
- Quality & results5412%
- Would recommend5111%
- Communication174%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The mechanic they sent, Ozzy, was professional and knew exactly what was wrong with my car.”
“Terrible service, rude people, huge markup in prices.”
“I really appreciate how quickly and efficiently he handled the repair.”
“He let me drop off the car and within a couple hrs called me back with the diagnosis and a fair and reasonable quote.”
“said "its not worth it" and said my engine was shot.”
“…y do, their price was super reasonable to get my car running again, I trust I’ll get my car back in tip top shape.…”
“I have just filed a formal fraud complaint with the City of New York Department of Financial Services Fraud Department.”
“If they do in fact do great work, I’ll officially be converted and stop taking my car to the dealership for repairs.”
“Doors were never replaced, rather a "skin" was put over the damaged doors.”
“I would definitely recommend this company to anyone looking for reliable auto repair service!”
“AVOID AT ALL COSTS!”
“Their communication was excellent—they kept me informed throughout the entire process and took the time to explain everything clearly.”
People customers mention
- Ozzy 16 reviews
- Rich 14 reviews
- Steve 5 reviews
- Richard 4 reviews
- Etan 4 reviews
- Lexus 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Manhattan Auto Repair Inc. for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
AudreyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very reliable company. The mechanic they sent, Ozzy, was professional and knew exactly what was wrong with my car. My starter had gone bad, but he was able to fix the problem, and I was back on the road in less than an hour. I really appreciate how quickly and efficiently he handled the repair. I would definitely…
Steven7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience here. They are honest and fixed my problem right away. I'll be dealing with them for any car issues going forward.
TedLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I didn't actually go here, but they gave me crucial information to help me get my car fixed and moving along, so props to them for taking the time to do that even when they were slammed.
FrankLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have a 2011 Lexus 450RXwith 127,000 miles on it. The guys brought the old car, which was running OK, back to life for what they tell me is the next 125,000 miles! Shocks/Struts/Breaks/Fluids/alignment etc etc.... All at a great price compared to a dealer. I want to thank Ozzy and the team for a job well done! I highly recommend
Great priceElectrical repairAir & cabin filter replacementSteering & suspension repair
Quyen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Called Ozzy as a new customer - friendly and responsive - about a bad AC. He let me drop off the car and within a couple hrs called me back with the diagnosis and a fair and reasonable quote. If you’re looking for a solid mechanic in midtown Ozzy is your guy. Will be taking my 2014 Subaru here from now on!
Reasonable priceA/C installation & repairAir conditioning
olivia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Took my car in for the ac not working. They saw me right away. I don’t have words for how kind the staff is. Haven’t gotten my car back yet, but on customer service and ethos alone, I’m comfortable giving a 5 star review. I saw the people who own the shop treat the locals walking their dogs with love, knowing…
Reasonable priceA/C installation & repairOil change
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 23 | — |
| Oil change | 14 | — |
| Vehicle Inspection | 11 | — |
| Auto engine diagnostic | 10 | — |
| Brakes | 9 | — |
| Electrical repair | 7 | — |
| Battery | 7 | — |
| Tires | 7 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 278 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Audrey BeltLocal Guide · 16 reviewsTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery reliable company. The mechanic they sent, Ozzy, was professional and knew exactly what was wrong with my car. My starter had gone bad, but he was able to fix the problem, and I was back on the road in less than an hour. I really appreciate how quickly and efficiently he handled the repair. I would definitely recommend this company to anyone looking for reliable auto repair service!
Steven Lawrence7 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience here. They are honest and fixed my problem right away. I'll be dealing with them for any car issues going forward.
Ted AndrewsLocal Guide · 66 reviewsTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI didn't actually go here, but they gave me crucial information to help me get my car fixed and moving along, so props to them for taking the time to do that even when they were slammed.
Denis StockLocal Guide · 56 reviewsTotal number of Google reviews Denis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, Reliable & Good Price Car Inspection Service
- Price assessment: Great price
Frank P OrlowskiLocal Guide · 18 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have a 2011 Lexus 450RXwith 127,000 miles on it. The guys brought the old car, which was running OK, back to life for what they tell me is the next 125,000 miles! Shocks/Struts/Breaks/Fluids/alignment etc etc.... All at a great price compared to a dealer. I want to thank Ozzy and the team for a job well done! I highly recommend
- Price assessment: Great price
- Services: Electrical repair, Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Brakes
Quyen Nguyen10 reviewsTotal number of Google reviews Quyen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled Ozzy as a new customer - friendly and responsive - about a bad AC. He let me drop off the car and within a couple hrs called me back with the diagnosis and a fair and reasonable quote. If you’re looking for a solid mechanic in midtown Ozzy is your guy. Will be taking my 2014 Subaru here from now on!
- Price assessment: Reasonable price
- Services: A/C installation & repair, Air conditioning
olivia marrese9 reviewsTotal number of Google reviews olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook my car in for the ac not working. They saw me right away. I don’t have words for how kind the staff is. Haven’t gotten my car back yet, but on customer service and ethos alone, I’m comfortable giving a 5 star review. I saw the people who own the shop treat the locals walking their dogs with love, knowing everyone by name (including the dogs), and they were even treating their pigeons with love. When you think no one is looking, the way someone treats animals and people tells me everything I need to know about what kind of person they are. There are enough wonderful reviews about the work they do, their price was super reasonable to get my car running again, I trust I’ll get my car back in tip top shape. Bravo to the people here. If they do in fact do great work, I’ll officially be converted and stop taking my car to the dealership for repairs.
- Price assessment: Reasonable price
- Services: A/C installation & repair, Oil change
Michael LopezLocal Guide · 75 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you're looking for an honest and customer-focused mechanic shop with a family-type vibe, I highly recommend Manhattan Auto Repair. Thank you to the entire team, especially to Rich, for your exceptional service! He and his team went above and beyond. They were courteous, knowledgeable, and genuinely cared about providing great customer service. Their willingness to answer questions and ensure everything was handled properly made the experience stress-free. I had an outstanding experience with this shop from beginning to end. Their communication was excellent—they kept me informed throughout the entire process and took the time to explain everything clearly. The level of professionalism shown by the entire team made me feel confident that my vehicle was in good hands.
- Price assessment: Great price
- Services: Service not listed
Kisha TuckerLocal Guide · 18 reviewsTotal number of Google reviews Kisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had an excellent experience with this shop and highly recommend them to anyone looking for honest, reliable service. From the moment I arrived, the communication was outstanding. They kept me updated throughout the process, explained everything clearly, and made sure I understood what was being done with my vehicle. The professionalism of the entire team was exceptional, and their commitment to customer service truly stood out. A special thank you to the owner and to Rich, the manager, for their kindness, transparency, and willingness to go above and beyond to make sure I was taken care of. It's clear they genuinely value their customers and take pride in the work they do. If you're looking for a mechanic shop that is trustworthy, knowledgeable, and treats you with respect, this is the place to go. Thank you again to the owner, Rich, and the entire team for such a positive experience!
Business details
- Address: 552 W 48th St, New York, NY 10036
- Phone: (212) 757-4366
- Website: manhattanautoinc.com
- Service area: New York, NY