Experts Reviews · Company report
Manhattan Auto Repair Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%56+13.6Value 14%81+11.5Replies to reviews 7%9+0.6Craft & service penalty76−2.4Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Manhattan Auto Repair Inc.

New York, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #566Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.6★ from 278 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Manhattan Auto Repair Inc. is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 56% of auto repair shops.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Manhattan Auto Repair Inc. is better than 76% of auto repair shops.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 81% of auto repair shops.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Manhattan Auto Repair Inc. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 9% of auto repair shops.F
9

Reviews for your job

Customers hired Manhattan Auto Repair Inc. for 8 kinds of job.

Manhattan Auto Repair Inc. for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#355 / 380
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 23 Google reviews tagged “General repairs & maintenance”

FrankLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have a 2011 Lexus 450RXwith 127,000 miles on it. The guys brought the old car, which was running OK, back to life for what they tell me is the next 125,000 miles! Shocks/Struts/Breaks/Fluids/alignment etc etc.... All at a great price compared to a dealer. I want to thank Ozzy and the team for a job well done! I highly recommend

Great priceElectrical repairAir & cabin filter replacementSteering & suspension repair
RababLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Both Ozzy and Rich are nice guys. Fair price for Manhattan. Prompt same day service. Will return!

General repairs & maintenanceBattery
Axton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Oz, Rich, and the crew are honest and know what they’re doing! They got my 80’s Honda running like new and I’m so grateful. This is the only place I’ve been to where they know how to handle a wide range of cars. Most places are only familiar with newer cars. This is now my go to! Thank you all :)

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Brendan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ozzy is awesome! I won't bring my car anywhere else in Manhattan for oil change, inspection and maintenance. Ozzy is an honest guy never tries to rip me off. And it's also hard to find nice people these days!

Great priceGeneral repairs & maintenanceVehicle InspectionWheel alignment
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ozzy is an absolute legend. Inspected a used car for me and walked me through all the things he was seeing. Helped me know what would need to be repaired and the cost. Friendly. Helpful. Competent. Grateful for him and his team!

Great priceGeneral repairs & maintenanceAuto engine diagnosticService not listed
Rich7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

The only reason I'm giving this a one star is because there is not a lower rating. This repair shop took our Lexus and sent it out to a "chop shop" the work they claimed and billed us for was never done. Parts started to fall off the car after a year. Doors were never replaced, rather a "skin" was put over the…

OverpricedTransmissionElectrical repairSteering & suspension repair
AdrianaLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent and friendly service. Reasonable prices and prompt service. They worked with our insurance.

Reasonable priceGeneral repairs & maintenance
AlexanderLocal Guide · 247 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

A dead battery on a hectic morning set the tone for what I thought would be a frustrating day, but Manhattan Auto Repair Inc. turned it all around. From the moment I walked in, the warmth of their team was like a reassuring sunbeam cutting through storm clouds. They greeted me with genuine smiles, listened to my…

Reasonable priceTiresGeneral repairs & maintenanceVehicle Inspection
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service. Thank you, Ozzy and team!

General repairs & maintenanceTiresVehicle Inspection
Paloma9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Long overdue, but I had to leave a review for this wonderful auto shop! I was in an accident right before Christmas and Ozzy was incredibly responsive, kind, and empathetic to my situation. He and Rich made sure I got my car door/fender replaced as quickly as possible, with a super clean paint job. I truly…

Auto body & trim repairGeneral repairs & maintenancePainting
Manny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are really good. Not only are they good, they are honest and will go out there way to help you. I really enjoyed these guys. Professionals and sense of humor. And they will not rip you off. Want repairs where you feel comfortable and understood. Come here. You won't be disappointed.

BatteryGeneral repairs & maintenance
Jacquelyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good repair service. Michael was so helpful to get my car fixed fast.

General repairs & maintenance
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I came to Manhattan Auto Repair on a Saturday morning to diagnose a check engine light. They had immediate availability, and quickly and professionally attended to my concerns, which included an anti-lock break systems light that had been on for several weeks. Once the initial diagnostic test was complete they gave…

Auto engine diagnosticGeneral repairs & maintenance
LSLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service 5 stars On my Esclade Thank you for the quick inspection

A/C installation & repairAir conditioningAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Jacqueline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I traveled to NY from out of state. My vehicle broke down and I was in distress. I called Asi, he was able to get me in and repaired the same day. The whole staff made you feel at home. I wasn’t taken advantage of as a female consumer. I’m grateful fir the professionalism I was afforded. I highly recommend this business.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
MaitreyaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Richie has been taking immaculate care of my car - past and present car for the last 15 years. He is honest, sincere and very dependable. I highly recommend his services if you want to maintain your car at its optimum level.

General repairs & maintenanceAuto engine tuning+ Punctuality+ Quality+ Professionalism
Sean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was in NYC for a holiday weekend and my car broke down. They were able to calm my concern and help me in a reasonable time frame with trustworthy service and customer care. They could have taken advantage of the situation and they did not. I was so appreciative.

General repairs & maintenance+ Professionalism
Christopher6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve had my used SUV serviced here for 10 years. Richard and Ami and crew are always professional and kind. I’ve never been screwed.

BatteryGeneral repairs & maintenance+ Professionalism
Ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They spent a lot of time diagnosing and repairing a few issues. If I had gone to a Mercedez dealer the cost would be two fold....at least. There’s only a few places in the boroughs that have as good reviews. If you’re in Manhattan then this is your place for reliable service. It’s been a while that I could say I…

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Professionalism+ Value
V4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They are extremely professional and on top of that very accommodating. Everything was done on time, and you can clearly see that they do not try to find non existing problems in order to milk you. Since I have been there I recommended this shop to every friend of mine.

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Sherry5 years ago★★★★★

Rating only, no written review.

Engine repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Beena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 53%Overpriced 5%Not sure 5%

Jobs customers hired them for

Compare with