Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Manhattan Auto Repair Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%56+13.6Value 14%81+11.5Replies to reviews 7%9+0.6Craft & service penalty76−2.4Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Manhattan Auto Repair Inc.

New York, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #566Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.6★ from 278 Google reviews

📞 Call (212) 757-4366Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Manhattan Auto Repair Inc. is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 56% of auto repair shops.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Manhattan Auto Repair Inc. is better than 76% of auto repair shops.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 81% of auto repair shops.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Manhattan Auto Repair Inc. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 9% of auto repair shops.F
9

Reviews for your job

Customers hired Manhattan Auto Repair Inc. for 8 kinds of job.

Manhattan Auto Repair Inc. for vehicle safety inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Vehicle safety inspection”

Paloma9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Long overdue, but I had to leave a review for this wonderful auto shop! I was in an accident right before Christmas and Ozzy was incredibly responsive, kind, and empathetic to my situation. He and Rich made sure I got my car door/fender replaced as quickly as possible, with a super clean paint job. I truly…

Auto body & trim repairGeneral repairs & maintenancePainting
elijah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my car in for a state inspection today. Ozzy and team were very helpful and great people to deal with. I used them for the first time today, but will be taking my car to them going forward. They are very honest and trustworthy. My previous shop was not honest so dealing with ozzy was a genuine pleasant experience.

Auto engine diagnosticVehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 53%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance23—
Oil change14—
Vehicle Inspection11—
Auto engine diagnostic10—
Brakes9—
Electrical repair7—
Battery7—
Tires7—

Compare with

Adam Mobile Mechanic logoAdam Mobile MechanicExperts Score 90New York · 4.91★Moe’s Auto Center logoMoe’s Auto CenterExperts Score 89New York · 4.95★L & B Auto Repair logoL & B Auto RepairExperts Score 84New York · 4.88★