Window installation service · Fort Worth, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty86−1.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 10 glass & shower door dealersiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★185 Google reviews · 24 photos
92%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mansfield Glass & Windows 4.8 out of 5 based on 185 reviews, with the owner responding to 36 percent of them. Customers frequently praise punctuality, professional communication, fair pricing, and thorough workmanship for window and glass installations. However, several low-star reviews criticize high delivery fees, perceived price gouging during hail storms, and instances of poor customer service or missed appointments.
Google rating: 4.8 out of 5 from 185 reviews (92% five-star).
Reviews on this page: 185 Google reviews (155 with written comments, 15 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: October 31, 2026.
Service: Glass & Shower Door Dealer serving Fort Worth, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other glass & shower door dealers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Mansfield Glass & WindowsGlass & Shower Door Dealers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mansfield Glass & Windows: 79/100 on this factor. Category median: 92.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mansfield Glass & Windows: 80/100 on this factor. Category median: 88.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mansfield Glass & Windows: 86/100 on this factor. Category median: 90.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mansfield Glass & Windows: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mansfield Glass & Windows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mansfield Glass & Windows: 78/100 on this factor. Category median: 68.B
78
Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
4.8of 5
5 stars17192%
4 stars32%
3 stars32%
2 stars00%
1 star84%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
95%praise
Praise29695%
Complaints145%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1565%
Reasonable730%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8527%
Speed & response5718%
Quality & results5217%
Price & value4916%
Would recommend4314%
Communication145%
Honesty & trust103%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A big "Thank You" to Amanda, who was exceptional nice and helpful when I went to order a 90" wide glass topper for my console.”
“Once again, they were prompt, professional, courteous, and left everything spotless.”
“The gentleman who came out and measured did a thorough job and the end product was fantastic!”
“Horrible customer service, my father went to ask for a quote on a custom glass door installation and the lady at the front office was helpful enough b…”
“The price was very reasonable and much cheaper than the other large companies that quoted my project.”
“What a rip off the glass was going to be $20.”
“I would recommend Mansfield Glass to anyone who needs glass.”
“I will never use them again very very poor customer service”
“Chris arrived on time and was very kind and patient with explaining the measurements and products available.”
“The people at Mansfield Glass were professional, friendly, and honest.”
People customers mention
Chris6 reviews
Melissa4 reviews
Scrivner4 reviews
Mirror4 reviews
John4 reviews
Jack3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mansfield Glass & Windows for 4 kinds of job. Pick one to see what they paid and said.
SSA6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
A big "Thank You" to Amanda, who was exceptional nice and helpful when I went to order a 90" wide glass topper for my console. It took about a week to come in. I went to their Glass Company to pick it up. And a big "Thank You" to the two Gentlemen who helped to wrap up the glass in heavy blankets and then tied it…
Reasonable priceService not listed
CChrisLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Yesterday, Andrew and Nick from Mansfield Glass & Windows replaced five casement windows with picture windows as well as the glass in our rear door. Wow, the windows really opened up our family room and provided us with an unobstructed view of the yard. Andrew and Nick were very professional, friendly and provided…
JJames13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Excellent service from start to finish! They installed our glass shower and door in 2024, and we recently had them back for an additional feature. Once again, they were prompt, professional, courteous, and left everything spotless. They even noticed a minor issue and took care of it without being asked. Great…
JJames6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Awesome people all the way around! The ladies in the office were quick to get my appointment scheduled and then to get the glass ordered!
The gentleman who came out and measured did a thorough job and the end product was fantastic!
The team of guys who installed the shower glass were punctual and quickly installed…
Great priceSliding glass door installation & replacement
CCindy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chris was right on time and super friendly while looking at a broken window. He was not able to fix my problem but gave me different suggestions on how to repair or replace it..
Great priceWindow repair
PPatsy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Scheduled an appointment for glass measurements and estimate. Chris arrived on time and was very kind and patient with explaining the measurements and products available. Chris also made suggestions
As an option for consideration of the glass design.
A big "Thank You" to Amanda, who was exceptional nice and helpful when I went to order a 90" wide glass topper for my console. It took about a week to come in. I went to their Glass Company to pick it up. And a big "Thank You" to the two Gentlemen who helped to wrap up the glass in heavy blankets and then tied it down in the back of the Truck. We made it home in one piece. I'm very with the glass topper.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a day ago
Thank you, SA, for the wonderful review! We’re glad Amanda and our team could help make ordering, protecting, and transporting your glass topper easy, and that it arrived home safely. It was a pleasure assisting you, and we hope you enjoy it for years to come.
C
Chris HouserLocal Guide · 26 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Yesterday, Andrew and Nick from Mansfield Glass & Windows replaced five casement windows with picture windows as well as the glass in our rear door. Wow, the windows really opened up our family room and provided us with an unobstructed view of the yard. Andrew and Nick were very professional, friendly and provided excellent workmanship. We will definitely use Mansfield Glass for our future glass needs and hopefully Andrew and Nick will be available to complete the project.
Price assessment: Reasonable price
Services: Vinyl window installation & replacement
Response from the owner · 4 days ago
Thank you, Chris! We’re glad the new picture windows opened up your family room and gave you a clearer view of the yard. Andrew and Nick will appreciate your kind words, and we look forward to helping with your future glass needs.
J
James North13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Excellent service from start to finish! They installed our glass shower and door in 2024, and we recently had them back for an additional feature. Once again, they were prompt, professional, courteous, and left everything spotless. They even noticed a minor issue and took care of it without being asked. Great attention to detail and customer service. Highly recommend!
Response from the owner · 4 days ago
Thank you, James, for your continued trust in Mansfield Glass & Windows. We’re glad our team provided prompt, professional service, kept everything spotless, and took care of that small issue along the way. We truly appreciate your recommendation and look forward to helping again.
J
James Pryor6 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Awesome people all the way around! The ladies in the office were quick to get my appointment scheduled and then to get the glass ordered!
The gentleman who came out and measured did a thorough job and the end product was fantastic!
The team of guys who installed the shower glass were punctual and quickly installed and cleaned up in record time!
I would recommend Mansfield Glass to anyone who needs glass. The price was very reasonable and much cheaper than the other large companies that quoted my project.
Price assessment: Great price
Services: Sliding glass door installation & replacement
Response from the owner · 5 days ago
James, thank you for the great review—I'm really glad our office team got you scheduled quickly, the measuring went smoothly, and the shower glass turned out exactly how you hoped. We appreciate you noticing the punctual install and clean-up, and we’re happy we could deliver a solid price compared to the bigger companies.
C
Cindy Sample2 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Chris was right on time and super friendly while looking at a broken window. He was not able to fix my problem but gave me different suggestions on how to repair or replace it..
Price assessment: Great price
Services: Window repair
Response from the owner · a week ago
Thanks, Cindy—I'm glad Chris could arrive on time and make the visit a friendly, helpful one. Even though we couldn’t fix it on the spot, we appreciate you noting the repair and replacement options he shared for your broken window.
P
Patsy Pierce1 reviewiTotal number of Google reviews Patsy has written across all businesses on Google Maps, not just this one.
Scheduled an appointment for glass measurements and estimate. Chris arrived on time and was very kind and patient with explaining the measurements and products available. Chris also made suggestions
As an option for consideration of the glass design.
Services: Service not listed
Response from the owner · a week ago
Patsy, thank you for the 5-star review. We’re glad Chris arrived on time and took the time to patiently explain the measurements, product options, and design suggestions for your glass. We appreciate you choosing Mansfield Glass & Windows.
R
Randy Scroggins7 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
The people at Mansfield Glass were professional, friendly, and honest. They picked up a mirror from me, cut it to size, and even stored it for about three weeks until my remodel project was ready to have it reinstalled. And, they did all that for a very affordable price. What more can you ask? I will definitely be working with them in the future.
Price assessment: Great price
Services: Glass installation
Response from the owner · 2 weeks ago
Randy, thanks for the wonderful review. We really appreciate you noticing how professional, friendly, and honest our team was, and we’re glad we could pick up your mirror, cut it to size, and store it safely until your remodel was ready—all at a fair price. We’ll be here whenever you’re ready for the next project.
A
Alexa Harrison6 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
I had chipped a piece of glass on my bar cart. I took it in to have a new piece cut, Melissa was beyond kind and informative in walking me through the process! Pricing was beyond reasonable, and they had it made and cut in the exact time frame she told me! Thank you!!
Response from the owner · 3 weeks ago
Alexa, thank you for the wonderful review! We’re glad Melissa was able to walk you through the process and get the new glass cut for your bar cart at a fair price and right on schedule. We really appreciate you choosing Mansfield Glass & Windows.
C
Catherine SmithLocal Guide · 13 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
We are beyond pleased with our window glass replacement. From the onsite consultation to the installation it was a smooth process. We had a significant amount of windows in our home that had become foggy of the years. This company did a beautiful job. They kept us informed during the process and were kind and helpful. The pricing was fair and the customer service was excellent. I have recommended them to friends and to family, you won’t be disappointed with their service.
Price assessment: Great price
Services: Glass installation
Response from the owner · 3 weeks ago
Catherine, thank you for the kind words—I'm thrilled to hear you’re beyond pleased with the glass replacement and that the whole process, from consultation to installation, felt smooth and well-communicated. Foggy windows can be such a pain, so it means a lot that you noticed the quality, fair pricing, and our team’s helpfulness. We really appreciate you recommending Mansfield Glass & Windows to friends and family.
T
Tiffany Melton3 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
WOW! Chris was amazing. He was right on time for our appointment, assessed our shower door issue, and came up with a solution quickly. He was able to fix it on the spot, which saved me having to take off time from work. I can’t recommend Chris and Mansfield Glass enough. Thank you, Thank you, Thank you!!
Response from the owner · 3 weeks ago
Tiffany, thank you for the wonderful review! I’m glad Chris was on time, quickly figured out the shower door issue, and was able to fix it on the spot so you didn’t have to miss work. We really appreciate the recommendation and your kind words.
