Judy Claassen1 reviewTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful' Thank you for your service to my cat.
- Price assessment: Not sure
Manzano Animal Clinic
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 40 veterinary techniciansPosition by Experts Score among all companies we track in this category. · better than 79%
4.8 ★★★★★ 980 Google reviews · 23 photos
90%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Oct 2026latest review
Manzano Animal Clinic at a glance
Google reviewers rate Manzano Animal Clinic 4.8 out of 5 based on 980 reviews, noting that the owner replies to 93% of feedback. Customers frequently praise the staff's friendliness, punctuality, and clear communication during examinations, dental work, and emergency care. However, several low-star reviews highlight a recurring issue with phone responsiveness, citing unanswered calls and long wait times for appointments, alongside isolated complaints regarding pricing and perceived attention to detail.
- Google rating: 4.8 out of 5 from 980 reviews (90% five-star).
- Reviews on this page: 980 Google reviews (726 with written comments, 43 with photos).
- Owner responses: the business replied to 93% of reviews.
- Most recent review: October 24, 2026.
- Service: Veterinary Technician serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinary technicians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Manzano Animal Clinic: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Manzano Animal Clinic: 77/100 on this factor. Category median: 78.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Manzano Animal Clinic: 98/100 on this factor. Category median: 90.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Manzano Animal Clinic: 91/100 on this factor. Category median: 87.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Manzano Animal Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Manzano Animal Clinic: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
980 Google reviews we collected
- 5 stars88590%
- 4 stars485%
- 3 stars101%
- 2 stars91%
- 1 star283%
Praise vs complaints
Phrases our text analysis found in 726 written reviews
- Praise84297%
- Complaints283%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3725%
- Reasonable10570%
- Overpriced43%
- Not sure53%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude39746%
- Quality & results11413%
- Speed & response9411%
- Would recommend759%
- Price & value738%
- Communication698%
- Honesty & trust486%
What customers talk about
We read 726 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful' Thank you for your service to my cat.”
“Since I refused to hand over my dog, the vet came into the room with a bad attitude.”
“Amazing experience as a first time customer for my doggy.”
“The problem, the reason why I'm giving them one star is they are absolutely terrible at communication.”
“And an update - one of my dogs got sick and they worked us in right away for X-rays and an exam.”
“Thank you for the compassion for Sugar & exceptional care during her visit I definitely recommend and Sugar will be returning”
“Ifyou're looking for a vet, I recommend finding someone else.”
“Her compassion, attentiveness, and genuine respect for both animals and the people who love them have meant a great deal to me over the years.”
“I agreed to very expensive blood work because of this.”
“Excellent dental work for my two cats and clear communication.”
“Her calm confidence and genuine compassion immediately let you know that your animals are in the very best hands.”
“…redatory person, and I will never entrust my animals in the care of a fraudulent person without real emotional empathy for animals and people.…”
People customers mention
- Erickson 53 reviews
- Martin 36 reviews
- Hoshen 36 reviews
- Bri 24 reviews
- Vet 21 reviews
- Holly 16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Manzano Animal Clinic for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Teila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
If I was ever asked about what would be the best vet place I would always recommend Manzano. Affordable, considerate, intelligent staff. They care strongly about the patients they care for, and are kind people. My dog loves them!
Cher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My pups are treated wonderfully at Manzano. The staff is super professional, helpful, and friendly. Dr. Martin is so kind and considerate. I feel my pups are in very, very good hands at Manzano Animal Clinic! Thank you to everyone there! 🙂
Reasonable price
WhitneyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amazing experience as a first time customer for my doggy. They were so understanding about her being reactive and scared around other dogs and our Vet is so very sweet. Highly recommend!
WilfredLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I thought I made an appointment for my dog but when I got there they told there was no appointment made. But they were kind enough to squeeze my Bootsy in. Now that's what you call service. Thank you Manzano Animal Clinic especially the veterinarian who examine my Bootsy with tender loving care. Keep up the great love for animals.
Reasonable priceLarge animals
MarilynLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very friendly, and knowledgeable, staff and Veterinarian. This was our first visit as we just moved to the area and we will go back! And an update - one of my dogs got sick and they worked us in right away for X-rays and an exam. Great service and competent, kind and caring vet.
Great price
Katie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Manzano animal clinic is great! So nice and easy to schedule with, especially with my giant chicken or a Great Dane! She is particularly fond of Dr. Erickson.
Reasonable priceLarge animals
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 51 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 980 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Denise M.2 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Martin is wonderful!!
Ann Gebhart1 reviewTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent dental work for my two cats and clear communication.
Teila Waine1 reviewTotal number of Google reviews Teila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf I was ever asked about what would be the best vet place I would always recommend Manzano. Affordable, considerate, intelligent staff. They care strongly about the patients they care for, and are kind people. My dog loves them!
Response from the owner · a week ago
Thank you for your kind recommendation, Teila! We’re delighted that you find our team caring, considerate, and knowledgeable—and that your dog loves visiting us.
Cher Hansen2 reviewsTotal number of Google reviews Cher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy pups are treated wonderfully at Manzano. The staff is super professional, helpful, and friendly. Dr. Martin is so kind and considerate. I feel my pups are in very, very good hands at Manzano Animal Clinic! Thank you to everyone there! 🙂
- Price assessment: Reasonable price
Response from the owner · a week ago
Thanks for your kind words, Cher! We’re privileged to care for your pups and we’ll share your appreciation with Dr. Martin and team.
Nikki Nichols9 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat environment, welcoming staff and I got half off my 1st visit
- Price assessment: Reasonable price
- Services: Large animals
Response from the owner · 2 weeks ago
Welcome to the Manzano Animal Clinic family, Nikki! We loved meeting you and Koko and can't wait to see you back again soon.
Ramona Gabaldon10 reviewsTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice waiting area. The service we received was all around good.
Response from the owner · 2 weeks ago
We are so happy you liked our reception area and felt our service was truly top-notch! See you again soon!
Whitney HawkinsLocal Guide · 12 reviewsTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience as a first time customer for my doggy. They were so understanding about her being reactive and scared around other dogs and our Vet is so very sweet. Highly recommend!
Response from the owner · 2 weeks ago
We’re delighted to hear that your first visit was such a positive experience. Our team is glad we could make your dog feel comfortable, and we truly appreciate your recommendation!
Wilfred BegayLocal Guide · 48 reviewsTotal number of Google reviews Wilfred has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI thought I made an appointment for my dog but when I got there they told there was no appointment made. But they were kind enough to squeeze my Bootsy in. Now that's what you call service. Thank you Manzano Animal Clinic especially the veterinarian who examine my Bootsy with tender loving care. Keep up the great love for animals.
- Price assessment: Reasonable price
- Services: Large animals
Response from the owner · 2 weeks ago
Thank you for taking the time to share your experience. We’re delighted we could take care of your kiddo and your kind words mean so much to our team!
Marilyn MorganLocal Guide · 94 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly, and knowledgeable, staff and Veterinarian. This was our first visit as we just moved to the area and we will go back! And an update - one of my dogs got sick and they worked us in right away for X-rays and an exam. Great service and competent, kind and caring vet.
- Price assessment: Great price
Response from the owner · a year ago
Thank you for the kind review and for choosing us as your veterinarian! We are excited to be a part of your pets' journeys and look forward to seeing you again.
Business details
- Address: 1041 Juan Tabo Blvd NE, Albuquerque, NM 87112
- Phone: (505) 298-5543
- Website: manzanoanimalclinic.com
- Service area: Albuquerque, NM