Analyzing 7,322,9817.3M ReviewsFor 20,73120.7K Experts

Experts Reviews · Company report
Maple Lane Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%69+4.9Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Maple Lane Pest Control

Berkley, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #73Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.9★ from 433 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maple Lane Pest Control is better than 96% of wildlife removal services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maple Lane Pest Control is better than 93% of wildlife removal services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maple Lane Pest Control is better than 100% of wildlife removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maple Lane Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maple Lane Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maple Lane Pest Control is better than 69% of wildlife removal services.B
69

Reviews for your job

Customers hired Maple Lane Pest Control for 8 kinds of job.

Maple Lane Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$124
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 135
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “General pest inspection” · showing 20

PamelaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The technician, Bill, was on time, friendly and professional. He listened to any concerns I had and addressed them, as well as my questions. He also noted an area of concern outside and took care of it. I would recommend Maple Lane Pest Control for your seasonal maintenance as well as any pest concerns.

Paid $100–120Great priceGeneral pest inspection
Barry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Bill was very courteous and professional. Asked if we had any issues other than normal. He was very respectful of our property.

Paid $100–120Reasonable priceBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Debra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Bill was amazing. The best I've had with Maple lanes.

Paid $180–200Great priceGeneral pest inspection
Deb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The gentleman that provided pest control for my home was great. Very informative and covered all areas inside and out in addition to being very nice.

Reasonable priceHome inspectionGeneral pest inspection
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I have had Maple Lane Pest Control since the '80's!! Fabulous service. Brian Sass is the best! Very friendly, considerate, efficient!

General pest inspection+ Responsiveness+ Punctuality+ Quality
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thank you Mike, for thoroughly explaining what services you performed and what to look for.

Paid $120–140Reasonable priceGeneral pest inspection
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bill was prompt , polite, and professional. After my home was sprayed inside and out, I can rest assured that as the season changes the bugs will stay outside.

Paid $100–120Great priceGeneral pest inspection
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Brian came out and did a walk through of property and was very knowledgeable. Always great service

Paid $100–120Great priceGeneral pest inspection
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bill was great. He arrived on time and walked around my house with me to see what was needed and explained what he'd be doing and how to further communicate if needed.

Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
NatalieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have had Maple Lane Pest control help us for a few things in the past 3 years and they are so nice, reasonable, trustworthy, and helpful.. great customer service and a kind team that is very knowledgeable and honest. I would recommend them to everyone and we will continue to be customers

Termite inspectionGeneral pest inspectionAnt extermination
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Michael was very professional and friendly Good job!

General pest inspection
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Bill was on time and his work was outstanding. When will call for our work this fall, please provide Bill again

Paid $120–140Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Michael was awesome. Did a great job and explained everything. Very thorough

Paid $100–120Reasonable priceGeneral pest inspection
JenniferLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional, kind technician. We have used Maple Lane Pest Control for many years and have been satisfied with the results. We no longer have issues with carpenter ants or spiders. They do not try to upsell us or pressure us to apply more than we need. 2 times a year does the job for us.

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Mike did an outstanding job. He was very professional, friendly, and a pleasure to work with. Looking forward to our Fall treatment

Paid $100–120Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Michael the technician did an excellent job spraying inside and the perimeter of the house, and answered all of my questions.

Paid $100–120Great priceGeneral pest inspection
Lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I love this company and BILL was my recent technician! Nice man! Also I LOVE that this company sends you an email listing all chemicals used!! Good family business.

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
GailLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Mike and Family are a quality team! They have been doing my Spring and Fall, inside and outside Pest Control Barrier for many years. Kudos for excellent service/product!

Reasonable priceGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Lori2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bill did an awesome job. Very thorough. He is very friendly, polite and professional. Thank you!

Home inspectionSpider exterminationGeneral pest inspection
Chuck2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been using Maple Lane for many years. Brian Sass has been our technician. He is always very professional, knowledgeable and friendly. We are very happy with this service.

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspection

Show more general pest inspection reviews (22 more) →

Price

$120+13% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination47$73–$136
General pest inspection41$63–$124
Spider extermination38$56–$131
Ant extermination34$76–$246
Home inspection28$66–$159
Hornet & wasp extermination24$81–$246
Rodent extermination8$73–$323
Bee extermination5$181–$323

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