Bookkeeping service · Columbus, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%83+20.1Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 27 payroll servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.8★★★★★88 Google reviews · 6 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Marcoin Business Services 4.8 out of 5 based on 88 reviews, with the owner responding to 98 percent. Clients frequently cite long-term retention, professional communication, and timely tax preparation as key benefits. However, lower-rated feedback highlights instances of delayed paperwork and discrepancies between quoted and final pricing, while others report difficulty establishing contact for new inquiries.
Google rating: 4.8 out of 5 from 88 reviews (94% five-star).
Reviews on this page: 88 Google reviews (71 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: July 14, 2026.
Service: Payroll Service serving Columbus, Ohio.
Data from Google, last updated October 29, 2026.
Score profile vs other payroll services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Marcoin Business ServicesPayroll Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Marcoin Business Services: 84/100 on this factor. Category median: 86.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Marcoin Business Services: 83/100 on this factor. Category median: 80.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Marcoin Business Services: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Marcoin Business Services: 90/100 on this factor. Category median: 94.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Marcoin Business Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Marcoin Business Services: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
4.8of 5
5 stars8394%
4 stars11%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
97%praise
Praise10997%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3128%
Quality & results2119%
Would recommend1917%
Speed & response1614%
Honesty & trust1211%
Price & value76%
Communication65%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really impressed with the integrity and professionalism in my dealings with them and appreciate how well everything was handled!”
“Marcoin Business Services Inc has provided excellent service year after year.”
“I can't say enough good things about Marcoin, and would highly recommend them for your business or personal needs.”
“She's accurate, fast and efficient in preparing my taxes.”
“Alicia has been helping me with mine for 2 to 3 years now and honestly, I am thankful she took over my account.”
“Great professional, fast, friendly, affordable and easy going services.”
“Jodi and team are exceptional and easy to work with, and have been using them for many years!”
People customers mention
Jodi7 reviews
Nesbitt6 reviews
Jerry3 reviews
Shriner3 reviews
Wheeler3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ccasandra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Really impressed with the integrity and professionalism in my dealings with them and appreciate how well everything was handled!
BBenLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Big thanks to Jerry for helping me sort out some issues when I received multiple and confusing letters back about errors in my tax return I filed for last year. Was a huge help and will be coming here for them to file my taxes next year!!
MMegan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have been going to Marcoin for my business and personal taxes for 3 years! Every year they do an amazing job. Jodi is the BEST. Highly recommend this company.
DDavid4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jodi and team are exceptional and easy to work with, and have been using them for many years!
SSabrina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We have been using Marconi services for many years now. Highly recommended for quality and efficiency.
AAndrea2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jodi is absolutely great to work with. I'm very happy that she makes things so easy for me.
Really impressed with the integrity and professionalism in my dealings with them and appreciate how well everything was handled!
Response from the owner · 3 months ago
Cassandra, thanks for taking the time to leave a review. We value each and every one of them. We hope to have the opportunity to help you in the future.
B
Ben SLocal Guide · 66 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Big thanks to Jerry for helping me sort out some issues when I received multiple and confusing letters back about errors in my tax return I filed for last year. Was a huge help and will be coming here for them to file my taxes next year!!
Response from the owner · 3 months ago
Ben, thank you for sharing your experience, we are so glad to hear it was good! We are always happy to help and look forward to helping more in the future.
M
Megan Downour1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I have been going to Marcoin for my business and personal taxes for 3 years! Every year they do an amazing job. Jodi is the BEST. Highly recommend this company.
Response from the owner · 3 months ago
Megan, thanks for taking the time to leave us a review. We value your business and are happy you have had a good experience.
D
David Kuskowski4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Jodi and team are exceptional and easy to work with, and have been using them for many years!
Response from the owner · 3 months ago
David, thank you for taking the time to give leave us a review. We ae happy your experience has been a good one and look forward to working with you in the years ahead.
S
Sabrina Lavelle5 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
We have been using Marconi services for many years now. Highly recommended for quality and efficiency.
Response from the owner · 3 months ago
Thank you Sabrina! We appreciate you giving us a review. We are happy to hear you have had a good experience and look forward to continuing to give you that same experience in the future.
A
Andrea Keller2 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
We have been using Marcoin for our taxes for almost 20 years. We have been more than happy with their services. They have always done exceptional work! Jodi Nesbitt has done an awesome job for us.
Response from the owner · 3 months ago
Tammy, thank you for taking the time to share your experience. We are so happy to know that you have been happy with our services over the years and look forward to doing the same for many years to come.
B
Bob Violi10 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Jodi Nesbitt is fantastic. She's accurate, fast and efficient in preparing my taxes. I've been relying on Marcoin/Jodi for over 2 decades.
I'll never go anywhere else!
Response from the owner · 3 months ago
Bob, thank you for taking the time to leave us a review. We value each and every one of our clients and will consider it a privilege to continuing helping you in the future.
H
heidi shortridge5 reviewsiTotal number of Google reviews heidi has written across all businesses on Google Maps, not just this one.