Marilyn's Barber Shop & Hair Salon logo

Marilyn's Barber Shop & Hair Salon

Barber shop · O'Fallon, IL · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 101 hair salonsPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 46 Google reviews · 15 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$27typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Marilyn's Barber Shop & Hair Salon at a glance

Google reviewers rate the shop five stars based on forty-six reviews, noting the owner responds to all feedback. Clients frequently cite punctual appointments, reasonable pricing, and skilled haircuts for both men and women. The owner is described as patient and communicative, often accommodating same-day requests and providing styling advice. One lower-rated review questioned the shop's ability to handle very short hair lengths, though this remains the only specific service limitation mentioned among the positive feedback.

  • Google rating: 5.0 out of 5 from 46 reviews (98% five-star).
  • Reviews on this page: 46 Google reviews (36 with written comments, 1 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: March 18, 2026.
  • Service: Hair Salon serving O'Fallon, Illinois.

Data from Google, last updated October 26, 2026.

Score profile vs other hair salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction96Reliability94Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 96 (median 88)Reliability: 94 (median 84)Craft & service: 98 (median 98)Value: 100 (median 97)Momentum: 100 (median 100)
This companyHair Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Marilyn's Barber Shop & Hair Salon: 96/100 on this factor. Category median: 88.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Marilyn's Barber Shop & Hair Salon: 94/100 on this factor. Category median: 84.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Marilyn's Barber Shop & Hair Salon: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Marilyn's Barber Shop & Hair Salon: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Marilyn's Barber Shop & Hair Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

46 Google reviews we collected

  • 5 stars4598%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 36 written reviews

  • Praise4198%
  • Complaints12%

Price

What customers reported paying

$27-54% vs typical hair salons

Middle half of what 3 customers paid ($24–$32) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1331%
  • Quality & results1126%
  • Would recommend921%
  • Speed & response512%
  • Price & value37%
  • Communication12%

What customers talk about

We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She was patient and asked plenty of questions to him…getting him to a comfortable place since he really didn’t know what he wanted coming in.”
  • “She did a fantastic job on our 17 yr old boy who hadn’t had a haircut in nearly a year.”
  • “Would definitely recommend to anyone in the area needing a fantastic haircut!”
  • “I think the price was under market value for an appointment (which was prompt and started right on time) and private setting.”
  • “Great barber offering an incredible cut at a very reasonable price.”
  • “She listened intently to what I wanted to do with my hair and gave me a GREAT haircut and offered me advice on a good product.”

People customers mention

  • Centralia 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Marilyn's Barber Shop & Hair Salon for 2 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

JaretLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I wish we found Marilyn’s sooner! She did a fantastic job on our 17 yr old boy who hadn’t had a haircut in nearly a year. She was patient and asked plenty of questions to him…getting him to a comfortable place since he really didn’t know what he wanted coming in. I highly recommend Marilyn for men’s cuts! I think…

Paid $30–40

Photos

Customer reviews

5.0 ★★★★★ 46 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Joseph BozedowskiLocal Guide · 142 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She's a great hair cutter, and an even better person

Response from the owner · 7 months ago

Thank you so much! I really appreciate you!

Jaret RhinehartLocal Guide · 35 reviewsTotal number of Google reviews Jaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wish we found Marilyn’s sooner! She did a fantastic job on our 17 yr old boy who hadn’t had a haircut in nearly a year. She was patient and asked plenty of questions to him…getting him to a comfortable place since he really didn’t know what he wanted coming in. I highly recommend Marilyn for men’s cuts! I think the price was under market value for an appointment (which was prompt and started right on time) and private setting. Thanks Marilyn!

  • Price: $30–40
Response from the owner · 2 years ago

Jaret! Thank you very much! I really appreciate your review and so enjoyed working with you and Jonas in getting him the cut that works so well with his hair and features. Wishing you the best in the new location and hoping to see you again someday! Many Blessings!

Scott KubicekLocal Guide · 9 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pleasant lady with great conversation and attention to detail as to what I wanted in a haircut and help with shaving issues.

Response from the owner · 2 years ago

Scott, it was a pleasure meeting you and cutting your hair. I really appreciate your review and am here to help! Thank you! Marilyn

Jyoti MLocal Guide · 41 reviewsTotal number of Google reviews Jyoti has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marilyn is very detail-oriented, caring, and does an amazing job with hair. I feel more confident about my hair after my experience. Highly recommend her.

Response from the owner · 2 years ago

Thank you so much Jyoti! It was a pleasure meeting you and working with your beautiful hair. Looking forward to seeing you again!

Kameron Vrieswyk6 reviewsTotal number of Google reviews Kameron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got me in same day and worked with me no problem. She definitely knows what she’s doing. Very happy with my trim!

Response from the owner · 3 years ago

Thank you so much Kameron! It was nice meeting you and fun giving you a new look! Hope to see you again.

Edward Miller4 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marilyn was very accommodating with a same day appointment. She listened intently to what I wanted to do with my hair and gave me a GREAT haircut and offered me advice on a good product. Can't recommend enough.

  • Services: Haircut
Response from the owner · 3 years ago

Thank you so much for the review! I appreciate your business, nice hair and look forward to seeing you again!

Amber McCrackenLocal Guide · 14 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marilyn was wonderful! My daughter and I got our haircut with her yesterday. I have wavy/ curly hair (2C), and my daughter has curly (3A) hair. She cut our hair so well. Originally she was just going to cut my daughters, but she was able to work me in as well. My daughters hair looks so much healthier and full. My hair is styling better than it has in over 6 months! Marilyn is very professional and polite! We will be back! 😊

Response from the owner · 3 years ago

Amber, thank you so much! You and Amelia were a pleasure to work with and I really enjoyed getting to meet you. I am looking forward to seeing you again!

Kelsey Kaber4 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a great job on my husband's haircut! We will definitely be back!!!

  • Services: Haircut
Response from the owner · 3 years ago

Kelsey, Thank you very much! It was a pleasure meeting you, Sean & Saint! I look forward to your return!

Joe BozedowskiLocal Guide · 65 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great haircuts by Marilyn

Response from the owner · 3 years ago

Joe, thank you! I really appreciate that and also seeing you and Debbie for cuts!

Donald FraileyLocal Guide · 198 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great barber offering an incredible cut at a very reasonable price. Takes Venmo and cards.

Response from the owner · 3 years ago

Thank you Donald! The review is appreciated. I enjoy new clients. Cash, Cash App & Venmo are payment types. Happy New Year!

Marilyn's Barber Shop & Hair Salon on Google Maps →

Business details

  • Address: 1333 Central Park Dr, O'Fallon, IL 62269
  • Phone: (618) 214-0442
  • Service area: O'Fallon, IL