Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Mark Hansen Auto Repair Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%57+13.8Value 14%76+10.7Replies to reviews 7%100+7.1Craft & service penalty83−1.7Momentum penalty73−2.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Mark Hansen Auto Repair Service

Ames, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 60 towing services · 4.7★ from 148 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark Hansen Auto Repair Service is better than 65% of towing services.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark Hansen Auto Repair Service is better than 57% of towing services.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark Hansen Auto Repair Service is better than 83% of towing services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark Hansen Auto Repair Service is better than 76% of towing services.B
76
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mark Hansen Auto Repair Service is better than 73% of towing services.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mark Hansen Auto Repair Service is better than 100% of towing services.A
100

Reviews for your job

Customers hired Mark Hansen Auto Repair Service for 8 kinds of job.

Mark Hansen Auto Repair Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “General repairs & maintenance”

Car6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always get great service from them. Honest, hard working, and they remember you when you come back.

Reasonable priceTiresAuto battery replacementGeneral repairs & maintenance
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have been going to Mark Hansen Auto Repair for over 10 years. They have done the routine maintenance on all 3 of our vehicles, sold us tires, rotated them as needed, replaced struts and shocks when needed and various other necessary repairs over the years. They have always been friendly, honest, fair,…

Reasonable priceTiresAuto battery replacementSteering & suspension repair
Xavier3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’ve been taking my old, beat-up car to Mark’s since I bought it and he did the pre-purchase inspection. It’s been through a lot, so Mark and his team have been incredible in keeping it running smoothly. Jay is also super helpful and always ready to lend a hand. I highly recommend them!

Great priceAuto power window repairGeneral repairs & maintenanceVehicle safety inspection
NeverSayNever4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Professional, polite, and most importantly trustworthy! Cars are one of my least favorite interests but I know I have to keep it maintained. They were very helpful. I did not feel pressured into extra, unnecessary repairs. Also have my significant other’s approval ;)

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
AdamLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Took my non-working car to Hansen's 8 years ago at the recommendation of a college friend who worked for Mark Hansen and haven't looked back since. Highly professional and honest service. What has set this automotive service apart is the times I've taken my vehicles in for repair and they've been upfront when…

Auto maintenanceBrakesAuto engine diagnostic
Katie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 50%Overpriced 13%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires9—
Oil change7—
General repairs & maintenance6—
Engine repair5—
Brakes5—
Auto engine diagnostic5—
Steering & suspension repair5—
Auto brake repair4—

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