Experts Reviews · Company report
Mark Lindsay and Son Plumbing, Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty84−1.6Momentum penalty88−1.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Mark Lindsay and Son Plumbing, Heating & Air Conditioning

Kinnelon, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 40 water purification services · 4.8★ from 1,752 Google reviews

Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 70% of water purification services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 100% of water purification services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 88% of water purification services.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 86% of water purification services.A
86

Reviews for your job

Customers hired Mark Lindsay and Son Plumbing, Heating & Air Conditioning for 8 kinds of job.

Mark Lindsay and Son Plumbing, Heating & Air Conditioning for a/c system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$200–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “A/C system maintenance” · showing 20

pete4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always prompt, knowledgeable and courteous technicians. We have use them for oil boiler, plumbing, fixtures and air conditioning for 25 years. Very reliable.

Reasonable priceA/C system maintenanceHeating system repairPlumbing pipe repair
JamieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

John was super nice and helpful, even going the extra mile to help with suggestions on how to repair additional damage!

A/C system maintenanceCleaningA/C system repair+ Value
Terry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Drew is a great tech. I highly recommend his work.

A/C system maintenance
ShannonLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always there and very professional service! New AC working well and service maintenance is great. Update! Still great team of techs, 2 weeks ago cleared out a blockage in a pipe 5 feet back and today doing routine AC service. Great company!

Reasonable priceA/C system maintenance+ Punctuality+ Professionalism
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They fit us into a busy week and serviced our AC unit without any issue; appreciate the help!

A/C system maintenanceA/C system repair
John13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Air conditioner replaced.

Toilet repairWater heater installationHVAC system repair+ Responsiveness+ Punctuality+ Quality
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I lucked out with this company. Technicians (Drew Storms) and office staff are first rate. Organized and so helpful 👌 Another hit outa the park. This time with Mike Avato, Expert Extraordinaire! Minor plumbing repairs. (First time) Expensive but impressive.

A/C system maintenanceHeating system repairDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We’re used Mark Lindsay for a number of years and have been very satisfied. In our case, we seem to get the same serviceman, Kenny, most of the time. He knows our HVAC and on demand water heater through and through making problem solving simple.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Randee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As a new owner of our home, we needed an emergency service call for our HVAC system. So please with the responsiveness and service we received. Issue was resolved within a couple of hours. We have found our go to service provider.

HVAC system maintenanceA/C system maintenanceService not listed
ArmandLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Brandon did a great job doing routine maintenance on my a/c unit! He is an asset to the company! Highly recommended!

A/C system maintenanceService not listed
Pamela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I am so happy with the superior level of service that remains consistent with Mark Lindsay. Each and every time from office staff to the technicians, I am so pleased to know I'm in good hands!

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Marilyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent and professional technician. Extremely knowledgeable. Needed emergence service on a SaturdayThey dispatched Tech within two hours. I definitely recommend this company. Brandon the Tech was great! Can back second time same day to fix issue!

A/C system maintenanceHVAC duct & vent cleaningA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always love the service I receive from Mark Lindsay!!! Kenneth Broadhurst was very professional and thorough. He worked diligently to find the source of the problem and fix it. He was terrific with my dogs and super friendly. Super happy with my service experience. Great crew and company

A/C system maintenanceDuctless heating & A/C servicesHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Diana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent knowledgeable service and fairly priced

A/C system maintenanceCleaningHVAC system maintenance+ Quality
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shout out to Perry! Wonderful, professional service from Perry and the technicians of Mark Lindsay and Son. We had a very challenging duct mini-split installation for our home and had several companies quote the job. We chose Mark Linsay and Son as Perry understood the technical challenges, listened to our needs and…

A/C system maintenanceInstall ACInstall thermostat+ Professionalism
Jules9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark Lindsay and Son is the best. My go to. They are always on time, friendly, and responsive. I’m always so happy with their work. I highly recommend.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Valeriy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Get frozen pipes. Team led by Jim rolling quickly fixed the problem without causing damage to my home save for me thousands of dollars. Thank you to Jim, Adam and Armando.

A/C system maintenance
SS10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

Always there when you need them and excellent. Always use them. However after charging 275$ emergency rate, then replaced a 15$ part but charged to 299$ installed in addition. In my opinion I was not treated reasonably regarding the pricing and the short amount of time they were here. Will not be using them anymore. It’s simple math.

A/C system maintenance− Value
Lorraine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technician was helpful & professional.

A/C system maintenance+ Responsiveness+ Punctuality
Katherine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Everything went well, he got on time, resolved the issue, and gave me good advice on how to avoid the issue.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality

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Price

$447-7% vs typical water purification services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 5%Not sure 7%

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