Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Mark Lindsay and Son Plumbing, Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty84−1.6Momentum penalty88−1.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Mark Lindsay and Son Plumbing, Heating & Air Conditioning

Kinnelon, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 40 water purification services · 4.8★ from 1,752 Google reviews

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Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 70% of water purification services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 100% of water purification services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 88% of water purification services.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 86% of water purification services.A
86

Reviews for your job

Customers hired Mark Lindsay and Son Plumbing, Heating & Air Conditioning for 8 kinds of job.

Mark Lindsay and Son Plumbing, Heating & Air Conditioning for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$26–$242
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “HVAC system maintenance” · showing 20

Connor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Jack was great!

HVAC system maintenance
KathyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service!! Took care of everything and answered all my questions.

Paid $1–200Reasonable priceHVAC system maintenance
Pat9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Excellent service from a great team!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jamel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They performed a boiler inspection & maintenance check. Drew completed the work quickly & took the time to explain the status of the boiler. Have used Mark Lindsey often - have been all good experiences.

Paid $100–200Reasonable priceHeating system maintenance
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend mark lindsey plumbing and heating knowledgeable and professional always!

Paid $200–300Reasonable priceHVAC system maintenancePlumbing pipe repair
John13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Air conditioner replaced.

Toilet repairWater heater installationHVAC system repair+ Responsiveness+ Punctuality+ Quality
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Professional, courteous knowledgeable

HVAC system maintenanceInstall AC
Otis0107077 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ken has been here before and always does a great job. Great people to deal with as always!

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Brett11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience as always and great service They get the job done

HVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We’re used Mark Lindsay for a number of years and have been very satisfied. In our case, we seem to get the same serviceman, Kenny, most of the time. He knows our HVAC and on demand water heater through and through making problem solving simple.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Randee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As a new owner of our home, we needed an emergency service call for our HVAC system. So please with the responsiveness and service we received. Issue was resolved within a couple of hours. We have found our go to service provider.

HVAC system maintenanceA/C system maintenanceService not listed
Pamela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I am so happy with the superior level of service that remains consistent with Mark Lindsay. Each and every time from office staff to the technicians, I am so pleased to know I'm in good hands!

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always love the service I receive from Mark Lindsay!!! Kenneth Broadhurst was very professional and thorough. He worked diligently to find the source of the problem and fix it. He was terrific with my dogs and super friendly. Super happy with my service experience. Great crew and company

A/C system maintenanceDuctless heating & A/C servicesHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent customer service and technical expertise. I highly recommend!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Bruce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Travis Ellis was the best technician we have had bar none. Orderly, neat, knowledgeable and a great personality. What more can one ask for? Give him a raise.

HVAC system maintenance+ Responsiveness+ Quality+ Professionalism
Joann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was very professional

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Diana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent knowledgeable service and fairly priced

A/C system maintenanceCleaningHVAC system maintenance+ Quality
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service! Knowledgeable and informative and helpful information!

HVAC system maintenanceInstall ACHVAC duct & vent installation
CA10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. Came very quickly...knew what he was doing and fixed job

HVAC system maintenanceHeating system repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend mark Lindsey the the anyone I know. They were very efficient, they were very professional. And the person who came to my house was very affable and very informati know I appreciate them. Work in so diligentlegitimately on my h VAC k. Thank you again, mark lindsey

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (34 more) →

Price

$447-7% vs typical water purification services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 5%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair130$158–$821
Heating system maintenance90—
Installation72—
A/C system maintenance55—
HVAC system maintenance53$26–$242
A/C system repair50—
Heating system installation48—
Install AC34—

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