Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts

Experts Reviews · Company report
Mark Lindsay and Son Plumbing, Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty84−1.6Momentum penalty88−1.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Mark Lindsay and Son Plumbing, Heating & Air Conditioning

Kinnelon, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 40 water purification services · 4.8★ from 1,752 Google reviews

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Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 70% of water purification services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 100% of water purification services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 88% of water purification services.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 86% of water purification services.A
86

Reviews for your job

Customers hired Mark Lindsay and Son Plumbing, Heating & Air Conditioning for 8 kinds of job.

Mark Lindsay and Son Plumbing, Heating & Air Conditioning for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 5 Google reviews tagged “Plumbing leak repair”

Maryellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark Lindsay plumbing was awesome. Rob come right away on a Sunday, worked quickly, and resolved our issues. Our regular plumber, who has an emergency line, never got back to me after multiple calls and leaving a message, so I called Mark Lindsay and they came right out. The job was quite involved. I will use them from now on.

Paid $1,400–1,600Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The pipes in my house were frozen in this cold weather and I was worried the house would be destroyed. Mark walked me through each step we needed to do. Him and his team were lifesavers and saved my house from near disaster. They are the best!!!

Heating system repairPlumbing leak detectionPlumbing pipe repair
TonyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

3rd time using Mark Lindsay Plumbing. This time it was to fix a leaky baseboard. Ken was awesome, price was reasonable and Mark Lindsay does a great job communicating when they’ll be arriving.

Heating system repairPlumbing pipe repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
P8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Technician Drew was very professional and polite, answered all of our questions patiently and arrived earlier than scheduled but they did call to confirm before showing up. Repair work was done promptly quickly and neatly without leaving a mess. We have been using service repairs from this company and have been very…

Heating system repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Nicholas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $600–800Plumbing pipe repairWater heater repairPlumbing leak repair

Price

$447-7% vs typical water purification services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 5%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair130$158–$821
Heating system maintenance90—
Installation72—
A/C system maintenance55—
HVAC system maintenance53$26–$242
A/C system repair50—
Heating system installation48—
Install AC34—

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