Experts Reviews · Company report
Mark Lindsay and Son Plumbing, Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty84−1.6Momentum penalty88−1.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Mark Lindsay and Son Plumbing, Heating & Air Conditioning

Kinnelon, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 40 water purification services · 4.8★ from 1,752 Google reviews

Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 70% of water purification services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 84% of water purification services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 100% of water purification services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 88% of water purification services.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mark Lindsay and Son Plumbing, Heating & Air Conditioning is better than 86% of water purification services.A
86

Reviews for your job

Customers hired Mark Lindsay and Son Plumbing, Heating & Air Conditioning for 8 kinds of job.

Mark Lindsay and Son Plumbing, Heating & Air Conditioning for repair HVAC

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Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$1–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Repair HVAC”

Scrappin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The tech was right on time a very friendly an easy to talk to. Very knolagable. Just a real real nice professional guy.

Paid $1–200Great priceRepair HVAC
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★

Edited Review: So years after the purchase of this furnace it has had intermittent issues. I was never informed that yearly maintenance was needed on a high efficiency furnace due to rust. So this year the furnace was intermittently not turning on. I call mark lindsay to come out and look. Tech said he tried to…

Heating system maintenanceHeating system installationHeating system repair+ Responsiveness+ Punctuality+ Quality
John13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Air conditioner replaced.

Toilet repairWater heater installationHVAC system repair+ Responsiveness+ Punctuality+ Quality
Pamela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I am so happy with the superior level of service that remains consistent with Mark Lindsay. Each and every time from office staff to the technicians, I am so pleased to know I'm in good hands!

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Diana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent knowledgeable service and fairly priced

A/C system maintenanceCleaningHVAC system maintenance+ Quality
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark Lindsay and Son have saved the day when we needed them, wether it was for a clogged pipe, AC repair and the installation and renovation of a new master bathroom. They always are professional and prompt. Yes they charge a little more but you get what you pay for A Great Service you can trust.

Ductless heating & A/C servicesHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work with the job by excellent technician/repair person. We use this company ALL the time for wonderful service.

Repair HVAC+ Quality+ Professionalism+ Value
DanaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I contacted Mark Lindsay & Son when my heating unit stopped working (the day before a holiday) and they sent Drew out right away. He was professional and was able to diagnose and get it fixed quickly. I would highly recommend them and their service!

Heating system maintenanceRepair HVAC+ Responsiveness+ Quality+ Professionalism
Frances7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service. They always find and fix the problem with professionalism and courtesy.

Repair HVAC
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Technician (Brandon) did a great job on boiler maintenance. He explained everything he did and answered all my questions. He was also very polite.

Heating system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mark Lindsay and Son Plumbing & Heating, Inc., did a wonderful job getting my HVAC system up to par. I was unfamiliar with an HVAC system and Mark Lindsay and Son took the time to explain what was needed to bring my HVAC system to a fully operational level. Mark Lindsay and Son went over each item needed, its…

CleaningHVAC system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Super responsive. Jacob came out within a few hours on a Saturday, found the problem, and got the AC running on the spot. Have used them before and will again. Thanks!

Repair HVAC+ Responsiveness
HowardLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

lindsay and son was again came to our house and said hvac couldnt be repaired tech said salesman would come to give us an estimate for a new system possible 8000 dollars.he never looked at any other option.we got another opionion without a call out charge and was diagnosed not to need a new system! drew a tech. with…

A/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
HK6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Mark Lindsay and Son plumbing and heating. The technician, Travis, was very thorough, knowledgeable and professional. Such a nice person as well. He knows his stuff and I would request him in the future for his expertise and thoroughness. It is a pleasure doing business with them!

HVAC duct & vent cleaningHVAC system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Service tech was on time, polite, helpful, professional -- everything you could ask for.

Repair HVAC+ Punctuality+ Professionalism
chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Always the best service around. Only use Mark Lindsay and Son! New AC pumps. Great job!

InstallationA/C system repairRepair HVAC
Christopher14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jacob came out to diagnose the issue with my ac unit and gave me options. He was professional courteous and very understandable to a laymen like me. Rick was outstanding. Explained everything completely and put me at ease. I have friends in the field and I got more information about what was needed and wrong than…

A/C system maintenanceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have used Mark Lindsay and son previously and today to address a different problem. The experience from making the appointment to the friendly competent technician arriving at the agreed to appointment time, to a clear description of the repair and cost made the overall experience less stressful than it could have…

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Dianne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Paid $800–900Reasonable priceRepair HVAC
Louis5 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Quality+ Professionalism+ Value

Price

$447-7% vs typical water purification services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 71%Overpriced 5%Not sure 7%

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