House cleaning service · Temple, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 124 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★57 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mark's Move In & Out Cleaning LLC five stars based on fifty-seven reviews. Customers frequently highlight the company's ability to accommodate short-notice move-in and move-out requests, noting efficient scheduling and responsive communication. The cleaning service is described as thorough, with attention to detail that leaves properties spotless for new tenants or buyers. Punctuality and professional conduct are recurring themes, while pricing is generally viewed as fair and affordable for the level of work provided.
Google rating: 5.0 out of 5 from 57 reviews (98% five-star).
Reviews on this page: 57 Google reviews (54 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: February 7, 2026.
Service: Apartment Cleaning Service serving Temple, Texas.
Data from Google, last updated November 11, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mark's Move In & Out Cleaning LLC: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mark's Move In & Out Cleaning LLC: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mark's Move In & Out Cleaning LLC: 98/100 on this factor. Category median: 95.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mark's Move In & Out Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mark's Move In & Out Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
5.0of 5
5 stars5698%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
99%praise
Praise12399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2823%
Quality & results2722%
Would recommend2722%
Speed & response1714%
Communication1310%
Price & value97%
Honesty & trust32%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Also, the professionalism, I can’t explain what a relief that was in and of itself!”
“Arnesia and her team did a great job on my house cleaning and their prices were fair for the amount of work they did.”
“Would absolutely recommend their services to anyone!”
“Not only were they efficient, from the first consultation they were friendly and kind.”
“Also very communicative through the entire process, and let us walkthrough to review the cleaning before they left.”
“Mark and his Wife saved my Husband and I a great deal of stress during this PCS move.”
“Not only did they make it happen but the quality, and the perfection and integrity they had the whole time was outstanding.”
People customers mention
Arnesia8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mark's Move In & Out Cleaning LLC for 3 kinds of job. Pick one to see what they paid and said.
Rolanda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
So, I have worked with Marks move in and out services several years ago and it’s funny how the universe brings us back together. I had a last minute request to clean, and wow they made it happen. Not only did they make it happen but the quality, and the perfection and integrity they had the whole time was…
StefanieLocal Guide · 113 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Not only were they efficient, from the first consultation they were friendly and kind. They made my move out so easy and less stressful.
Riley7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Omg! Absolutely love this cleaning company. Everyone is so nice and helpful from start to finish and they left my house sparking like it was brand new. Seriously. Will be using them every single time!
Ashley5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Absolutely recommend! We had a short timeframe to clean our rental for move out. Not only did they move things around to fit us into their schedule, the cleaning itself was immaculate! Also very communicative through the entire process, and let us walkthrough to review the cleaning before they left.
Temika3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Absolutely amazing! My client’s home looks brand new! Would absolutely recommend their services to anyone!
Jackelyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The folks at Mark's took great care of me on short notice! I needed help with a move out and they absolutely saved the day. The house looked brand new again. The attention to detail was beyond top-notch. They took their time and made sure to leave no stone unturned. Wonderful people to work with, incredibly…
So, I have worked with Marks move in and out services several years ago and it’s funny how the universe brings us back together. I had a last minute request to clean, and wow they made it happen. Not only did they make it happen but the quality, and the perfection and integrity they had the whole time was outstanding. Also, the professionalism, I can’t explain what a relief that was in and of itself! So if you need a cleaning, and you want all the things I mentioned, you absolutely need to contact this company! Thank you so much for everything you do and did for me!!!! Thank you!
Response from the owner · 9 months ago
Thank you! I hope and pray that you continue to do business with us. You have such a kind heart. We look forward to hearing from you in the future.
Stefanie SmithLocal Guide · 113 reviewsiTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
Omg! Absolutely love this cleaning company. Everyone is so nice and helpful from start to finish and they left my house sparking like it was brand new. Seriously. Will be using them every single time!
Response from the owner · a year ago
Thank you!
Ashley Rodriguez5 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Absolutely recommend! We had a short timeframe to clean our rental for move out. Not only did they move things around to fit us into their schedule, the cleaning itself was immaculate! Also very communicative through the entire process, and let us walkthrough to review the cleaning before they left.
Response from the owner · 2 years ago
Thank you !
Temika Jackson3 reviewsiTotal number of Google reviews Temika has written across all businesses on Google Maps, not just this one.
The folks at Mark's took great care of me on short notice! I needed help with a move out and they absolutely saved the day. The house looked brand new again. The attention to detail was beyond top-notch. They took their time and made sure to leave no stone unturned. Wonderful people to work with, incredibly accommodating and understanding with exceptional work ethic and professionalism. Bravo!
Response from the owner · 2 years ago
Thank you 😊
Samia Y. I4 reviewsiTotal number of Google reviews Samia has written across all businesses on Google Maps, not just this one.
I HIGHLY recommend this company! The cleanliness is NEXT-level outstanding—the whole house was SUPER clean! We could even smell the freshness from the driveway when we pulled up. Our oven was left spotless, looking as if it had just been purchased. The team is super nice and down to earth, truly prioritizing our needs and schedule. LOVE that they work WITH you! They have been incredibly helpful throughout the process, maintaining excellent communication and keeping us updated from start to finish.
Response from the owner · 2 years ago
Thank you so much! Be blessed on your next journey!
Ken Y4 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Second time I've used their services and they did amazing again. They really put in the effort to get your house clean and ready for your move. Can't recommend enough!!
Response from the owner · a year ago
Thank you!
Amy Hopson6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Arnesia and her team did a great job on my house cleaning and their prices were fair for the amount of work they did. I was very pleased with the results and would recommend them to everyone! They are also very easy to work with and very professional!
