How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREMarshall Cleaning Service
Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 41 gutter cleaning · 4.9★ from 1,202 Google reviews
Report card
Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Marshall Cleaning Service for 8 kinds of job.
Marshall Cleaning Service for general carpet cleaning
Clear ✕All 88 Google reviews tagged “General carpet cleaning” · showing 60
Professional, educational, informative ttechnicians
Super professional folks .. Super efficiencies and results… Super satisfied and will call your company again !!
I've used Marshall several times and have been pleased with their work each time and today was no different This time they cleaned my carpet, a sofa, ottoman and chair. Arrived on time and I have a cleaner home.
Truly the best carpet cleaning job done for my house. Thank you Marshall
Noah was friendly, polite and did a bang up job cleaning my carpets.
They are a great company, affordable and the guy Ethan did an amazing job. I went over the carpets myself a week prior and they were still looking pretty rough then he came in used all his own stuff and by the end these carpets looked almost brand new. We will definitely be using Marshall cleaning services again.
Jeremy did a great job on our tile. The carpet was in great shape before which allowed him to quickly get through the carpets a really concentrate on the tile. It so uniform looking now. We are very pleased.
On time and did a great job!
The service tech was on time, very competent and friendly. Thanks for such excellent service
Great job
Done a great job as usual, cleaner was great! will use again.
this is a great business with friendly and very competent staff. very professional. and they revived cors in my living room rug.
We had our carpet and some upholstery cleaned, and I couldn’t be more pleased with the service Marshall Cleaning provided! Andru was very polite, professional, and did a great job. They were running a little behind because of some unexpected issues with the job before ours, but they communicated with me, called to…
They did an amazing job and didn't take long! Will be using again!
Jeremy arrived this morning right on time. He had all equipment needed and promptly began the work of cleaning the carpets in our 3 bedrooms. He was very professional and polite, and our carpets look great now. Thanks to Marshall Cleaning Service for a fair price and a really good job.
Arrived on time, did work promptly and curteosly at the price quoted. No complaints at all.
Andrew did an amazing job. I had a lot of stains. When he finished I was blown away by the difference. My carpets looked brand new again. Andrew was very professional and explained the process before he started.
Very professional, friendly service. I love how quick they scheduled us.
Andrew did a great job cleaning my carpets. He was very polite and informative.
I’m sorry that I can’t rightly recall the name of the young man that did our service today but I would like to say you are fortunate to have him. He was polite, efficient, to the point, & did an exceptional job of communicating exactly what he was going to do, why, & when & then he did just what he said he would do,…
Josh was great. He was professional and actually reduced the price from the estimate. Carpets and LPV look great in my commercial building.
Josh was great! Very professional and thorough.
Andru was exceptional! Friendly, knowledgeable and totally gracious and courteous A super fun representative for your company
Andru was pleasant and did an excellent job. Thank you for responding so quickly to my request for service.
They were easy to schedule and had my estimate within minutes, they arrived on time, did a great job, the technician Joshua was very helpful and understood when we needed to revise our plan.
Great service. Andrew was on time, efficient, and friendly. Explained exactly what he was going to do, why he had to wait a few minutes after spraying, etc. Even made friends with our 2 great danes. Very happy with the results, got out the stains from one of the dog's accidents (inn two different rooms) which is…
What a great experience! Andru was timely and professional. He explained everything thoroughly, gave updates, and was friendly. The carpets look, feel and smell amazing.
Marshall’s came out and cleaned our carpets, they did an amazing job. We had a small schedule issues and they were able to accommodate and make it work out!
Very pleased with cleaning services removed a pet stain that I’ve had for about 3 years. Other services couldn’t remove it. Marshall was able to get rid of the stain.
The service was fast and efficient. Ethan was pleasant to speak with on the phone and gave me exact feedback on what I needed done. They were out there the very next day and got it done. Thank you guys. We will definitely use you again.
They czme out next day after calling & Josh did an excellent job!
Your technician was very personable again. He did an amazing job on my rugs!! He got the spots out and left it looking great!
What a great job Marshall’s and Joshua did for us! I use home steam carpet cleaner and it does not compare to professional equipment Marshall’s uses. Joshua showed up on time, surveyed the work, explained just how he was going to clean 3 bedrooms, a hallway and bonus room as well as a couch. Then he got to work.…
Excellent job, professional person
We have used Marshall’s for duct & carpet cleaning. Great prices and the service is outstanding! Joshua (serviced our carpet) is beyond knowledgeable, friendly, & professional!!!!
Andru was very nice and professional. Our carpet looks great- We had a stain in the living room and I was concerned about it coming clean. The stain came up without any issues.
The young man who can was pleasant, efficient and helpful. Went above and beyond to be sure my needs were met. I have developed health issues that make things difficult so his attitude was GREATLY appreciated. Thanks
Marshall’s always does an amazing job!
Great job and customer service by Andrew!
As a Realtor, it’s important to work with vendors who are reliable and make clients feel comfortable, and this company did exactly that. They were timely, communicative, and did a fantastic job on the carpets. They explained everything they were going to do ahead of time, were very personable, and made the entire…
Thank you Marshall! It had been a while since last needing Marshall Cleaning Service. With a phone call, a reasonable estimate was given, Josh arrived at the planned time, he worked steady on 3 rooms of carpet, which had some hard stains, and when finished we were really proud of how the carpets looked. We have…
Great job, 👍 very professional 👏
Would recommend - great communication & results!
A special shout out to Andru!! He did an amazing job cleaning our carpet this morning. He was super friendly and takes pride in his work. My husband and I highly recommend Marshall cleaning for all their services.. we are always so pleased.
Carpet cleaning. They were really fast and came the day after I contacted angis
Great job. Thx
Website was easy to navigate for scheduling. I received a follow up call right away to review measurements and ensure appropriate pricing. They arrived at the scheduled time. I had 1274 sq/ft house cleaned (carpet and tile) after moving out. We were told the carpet would be dry after 7-8 hours however several of…
I would have given Five stars But the first time we scheduled them, nobody showed, and nobody called. I called them to see where they were and found ou our tech was out sick and his replacement was also out that day. It would’ve been nice to be notified. They did reschedule for the next day, came on time, and did a great job.
Josh was very professional and friendly and went over detail’s and concerns. I appreciated him going the extra miles. Thank you
Tech arrived at promised time. Carpet was pretty dirty from grandkids and puppies Josh deserves 10 stars for returning this carpet to looking and smelling new again He gets a A plus for customer service.
Andrew was polite efficient and respectful. He was on time for the appointment and did a great job cleaning our carpet and area rug! Highly recommend this coy and this empty!
I recommend Andrew anytime.He did an amazing job on my carpet and he was so polite and friendly.
Andru was very professional and I’m thrilled with how clean my carpet is. He took his time and worked very hard to clean my carpet and it looks like it’s new! I highly recommend Andru and Marshall Cleaning
He did a great job. Very professional . Very Very pleased. Will use again.
Did a great job cleaning my carpet. Punctual and very professional will definitely use them again
Super nice folks, graciously worked with me when I had to reschedule several times. Josh did a great job on the carpet and on the microfiber recliner - we were very happy with the results, even though (as he warned us) some spots came back due to the age of the spots and the carpet, which we expected. The only…
The guy did a great job cleaning, however, I would've appreciated him moving the heavier furniture back where it belongs. I am 76 years old and need a hip replacement, so moving furniture back was difficult! I did have to ask him to move the sofa back, and he complied. But the other items took me a while to put back!
These guys do a great job and really take the time to address your concerns. Highly recommended!
Andru did an amazing job! He explained everything that he was doing to the carpets and made them look great!
Joshua did a super job on our carpets upstairs. He was extremely sensitive to our daily routine. He is a kind, gentleman, and we recommend him most highly.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent cleaning | 198 | $161–$836 |
| General carpet cleaning | 87 | $114–$278 |
| Power/pressure washing | 64 | $161–$520 |
| Upholstery cleaning | 42 | $114–$231 |
| Interior & exterior window cleaning | 19 | — |
| Cleaning | 16 | — |
| HVAC duct & vent repair | 15 | — |
| HVAC system maintenance | 10 | — |
