Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts

Experts Reviews · Company report
Marshall Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Marshall Cleaning Service

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 41 gutter cleaning · 4.9★ from 1,202 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Marshall Cleaning Service is better than 90% of gutter cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Marshall Cleaning Service is better than 90% of gutter cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Marshall Cleaning Service is better than 92% of gutter cleaning.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Marshall Cleaning Service is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Marshall Cleaning Service is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Marshall Cleaning Service is better than 50% of gutter cleaning.C
50

Reviews for your job

Customers hired Marshall Cleaning Service for 8 kinds of job.

Marshall Cleaning Service for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 10 Google reviews tagged “HVAC system maintenance”

Dalton4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

In and out. Did everything I asked for. The team was respectful. They highlighted additional concerns outside of their scope for preventative maintenance, and provided solutions (example: I had gaps in registers attached to sub floor - solution: to silicone/caulk all vents to ensure no loss of air. I had no idea…

Great priceHVAC system maintenance
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wow what a difference, the air is so much cleaner. Our system is working top notch. Thank you for doing such a great job and I recommend this company and service, giving 5 *****!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
jLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had the air ducts in our home cleaned. Marshall Cleaning was highly recommended to us and we are very pleased with their services. They were professional, on time, respectful of our home and property in setting up equipment, friendly and very helpful.

HVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The gentlemen that cleaned out vents was very professional, clean and personable. All questioned were answered and everything about our service was positive. This is the second time I have used them and have been very pleased both times.

HVAC system maintenance+ Punctuality+ Quality+ Professionalism
Lois2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kevin and Dane did an outstanding job with making sure all the duct work was cleaned. Made sure both HVAC thermostats were also working properly after they finished.

HVAC system maintenance+ Punctuality+ Professionalism+ Value
mike3 years ago★★★★★

Rating only, no written review.

HVAC system maintenance+ Quality
Nixon3 years ago★

Rating only, no written review.

HVAC system maintenance− Professionalism
LoisLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
DebbieLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Deep cleanHVAC system maintenance+ Responsiveness+ Professionalism+ Value
JustinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system maintenance+ Punctuality+ Quality+ Professionalism

Price

$216-87% vs typical gutter cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 60%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC duct & vent cleaning198$161–$836
General carpet cleaning87$114–$278
Power/pressure washing64$161–$520
Upholstery cleaning42$114–$231
Interior & exterior window cleaning19—
Cleaning16—
HVAC duct & vent repair15—
HVAC system maintenance10—

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