Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently cite punctuality, thorough attention to detail, and clear communication as key positives in their carpet and rug cleaning experiences. Recurring themes include professional conduct, fair pricing, and effective stain removal that leaves items looking new. However, a small number of low-star reviews describe instances of property damage, incorrect quotes, and rude customer service interactions.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
553 Google reviews we collected
Phrases our text analysis found in 510 written reviews
Price verdicts customers left with their Google review
Middle half of what 138 customers paid ($170–$353) · gold mark = category median.
How often each topic comes up in the written reviews
We read 510 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had my carpet cleaned two days ago on Thursday and James did an outstanding job!”
“Worst of all they had the nerve to insist that I brought it in that way.”
“He is so polite and kind and he always helps me with moving whatever we need moved.”
“…so call the office spoke with maybe the office manager, she was very rude.…”
“He is timely and efficient and an absolute delight!”
“Martin’s will be my go-to for any and all cleaning needs now because they’re the first to meet my very Type A expectations.”
“…ompany shows up at your doorstep very poor communication would never recommend this company.…”
“Communicative throughout the process, efficient in delivery and fair pricing.”
“I had two very expensive rugs professionally cleaned by Martin Cleaning.”
“He also took the time to explain the quote and cleaning process in detail, making sure we understood what to expect.”
“I honestly wasn’t sure if it was possible (the rug is vintage wool).”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Martin Carpet Cleaning Company for 6 kinds of job. Pick one to see what they paid and said.
I had my carpet cleaned two days ago on Thursday and James did an outstanding job!!! He is timely and efficient and an absolute delight! I will recommend to friends and family :)
Great service, would highly recommend. Communicative throughout the process, efficient in delivery and fair pricing.
James did an excellent job at power washing our walkway and patio; professional, friendly, knowledgeable and considerate. Definitely recommended
James cleaned our carpet last year and did an exceptional job, so much so that we requested him again this year. We have been so impressed by his work ethic and our carpet looks like new when he is finished, He cares deeply about his job and always aims to please his customer, quite refreshing now days.
James did a great job cleaning and sanitizing my two rugs. He worked quickly and efficiently and took care to protect my floors. Very professional!
Martin Cleaning did a great job! We had both carpets and tile cleaned and I can really see an improvement. Ricky was a great technician, very knowledgeable and took great care to make sure the walls were not marked from the hoses used during cleaning. I would recommend Martin Cleaning!
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 137 | $158–$347 |
| General carpet cleaning | 45 | $153–$334 |
| Upholstery cleaning | 43 | $170–$340 |
| Pet stain & odor removal | 31 | $139–$373 |
| Area rug cleaning | 30 | $163–$477 |
| Drapes & curtain cleaning | 2 | $213–$809 |
4.9 ★★★★★ 553 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Highly recommend Martin Carpet Cleaning. James does a terrific job! You can tell he takes pride in his work
Josh, It was a pleasure cleaning for you and we appreciate your 5 Star Review. Thank you for your business and your kind words. All the best, Martin Carpet & Rug Cleaning Co.
James has been cleaning our large white California shag rig for years and it looks like brand new. He has always been amazing, from day 1. I always want only him and whatever crew member he has with him to do our rugs. He is so polite and kind and he always helps me with moving whatever we need moved. He is the best! He takes a lot of pride in his work. And he interacts very well with our boxer dog. That's always a plus! The best!
Hi Joy! Thank you for your review and kind words. It’s always a pleasure to work with you and clean your beautiful rugs. Your dog is a favorite as well! We look forward to cleaning for you in the future! Best wishes, Martin Carpet & Rug Cleaning Company
I had my carpet cleaned two days ago on Thursday and James did an outstanding job!!! He is timely and efficient and an absolute delight! I will recommend to friends and family :)
Thank you, Lisa! We’re thrilled to hear James did an outstanding job with your carpet cleaning! It’s wonderful to know he was punctual, efficient, and such a pleasure to work with. We take pride in providing professional service and excellent results. We truly appreciate your kind words and recommendation to friends and family. Thank you for choosing Martin Carpet Cleaning!
James is fantastic!! Very thorough & attentive to detail.
Thank you for your 5 star review Suzy! We are thrilled that you were pleased with our thorough and detail oriented cleaning. Sincerely, Martin Carpet & Rug Cleaning Company
I’ve never left a Google review before, but they did SO well that I had to take the time to leave a review. I bought a rug off marketplace about a year ago and got in cleaned in my home by a different company. It never really felt clean, but I just lived with it. I have a reactive dog who has peed on it a couple times and even after cleaning it with the shark carpet cleaner I have, I couldn’t get the smell out. I was looking for another cleaning service and wasn’t getting responses after requesting a quote and then I found Martin’s. I loved that I was able to get a quote online right away and then I received a call the next day. The employee suggested I spend a little extra to have my rug cleaned at their facility to get a deeper clean and told me I could drop it off any time. I had my husband drop it off the next morning and they told us turnaround would be a week, but it ended up being ready the next day. I’ve had this rug for over a year, had it professionally cleaned and cleaned it myself 3 times and it has never felt clean until now. I honestly wasn’t sure if it was possible (the rug is vintage wool). The smell from my dog is completely gone and the colors are more vibrant than I’ve ever seen them. The pricing for cleaning at the warehouse was comparable to in home cleaning with several other companies but did far more. Everything from getting a quote, coordinating drop off and pick up and the quality of the work far exceeded my expectations! Martin’s will be my go-to for any and all cleaning needs now because they’re the first to meet my very Type A expectations. Cannot recommend enough!
Thank you, Natalie, for taking the time to share such a thoughtful review! It means so much to us that your experience with Martin Carpet Cleaning inspired your first Google review. We’re thrilled that our in-plant area rug cleaning brought your vintage wool rug back to life, completely removed the pet odor, and restored its beautiful, vibrant colors. It’s also wonderful to hear that our easy online quoting, helpful team, quick turnaround, and affordable pricing exceeded your expectations. We take great pride in providing specialized rug care and making the entire process as convenient as possible. Your trust and recommendation mean a great deal to our team, and we look forward to being your go-to cleaning company for years to come!
Great service, would highly recommend. Communicative throughout the process, efficient in delivery and fair pricing.
Thank you, Todd! We’re glad you had a great experience with Martin Carpet Cleaning. It’s wonderful to hear that our team provided clear communication, efficient service, and fair pricing throughout the process. We truly appreciate your recommendation and look forward to serving you again!
I work for Columbus Endodontic Specialists in Westerville, and this was our second time using Martin Carpet Cleaning. To be honest, the owners won’t let us use any other company to clean our carpets! We specifically request James because he is extremely professional, courteous, and thorough. He called 30 minutes before his arrival, which we greatly appreciated. He also took the time to explain the quote and cleaning process in detail, making sure we understood what to expect. We were highly impressed with the professionalism, attention to detail, and outstanding service James provided. Our carpets look fantastic, and we couldn’t be happier with the results! We highly recommend Martin Carpet Cleaning to anyone looking for excellent service and quality work. James is a true professional, and we look forward to working with him again! Go Bucks!
Thank you for sharing your experience, Katie! We’re thrilled to hear that James and Jayden provided such professional, courteous service and were able to accommodate your schedule so smoothly. It’s especially rewarding to know that their attention to detail and expertise in carpet cleaning left your Westerville office carpets looking fantastic. At Martin Carpet Cleaning Company, our certified technicians strive to deliver thorough, reliable service for both residential and commercial clients. We greatly appreciate your recommendation and look forward to helping maintain your workspace in the future.
Always used Martins they. are just the best! Had others in years past! Martin's out does them! Ask for James !!
We appreciate your kind words and your continued business. Have a great day!
Excellent!! Jordan did an amazing fast job on my rugs! Highly recommend!!
Thank you, Rachel! We’re thrilled to hear Jordan did an amazing job with your rug cleaning and provided such quick, efficient service. We truly appreciate your recommendation and thank you for choosing Martin Carpet Cleaning. We look forward to serving you again!
James did an excellent job at power washing our walkway and patio; professional, friendly, knowledgeable and considerate. Definitely recommended
Thank you for your review. We appreciate your business and your kind words!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
