Experts Reviews · Company report
Martin Carpet Cleaning Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Martin Carpet Cleaning Company

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 553 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Martin Carpet Cleaning Company is better than 96% of rug cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Martin Carpet Cleaning Company is better than 93% of rug cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Martin Carpet Cleaning Company is better than 96% of rug cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Martin Carpet Cleaning Company for 6 kinds of job.

Martin Carpet Cleaning Company for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$477
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 69
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Area rug cleaning” · showing 20

Todd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service, would highly recommend. Communicative throughout the process, efficient in delivery and fair pricing.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
MelissaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James did an excellent job cleaning our rug, carpets and couch. They look sooo much better. He walked us through the costs and services. He was friendly and professional. I was super happy with his work.

Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Lanette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I had two very expensive rugs professionally cleaned by Martin Cleaning. I dropped them off in good condition and received no intake paperwork or condition report at drop-off or pickup. After cleaning, both rugs were returned with visible, extensive damage including bare spots and exposed or loose threads that were…

Customer photo from Lanette's review
Paid $500+Area rug cleaning
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job cleaning our sectional and getting all the stains out that our kids have left. James was great to work with!

Paid $300–350Reasonable priceUpholstery cleaningArea rug cleaning
Annette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James did great job!!

Reasonable priceGeneral carpet cleaningArea rug cleaning
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We’ve got a new puppy and along with that new spots on our carpet. We always request James with Martin Carpet Cleaning to take care of us. He’s reliable and his service is always top notch.

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ricky & Jaydon did a great job. They were very professional and courteous. Made some very good. recommendations and suggestions. Will definitely call. them in the future.

Reasonable priceCarpet steam cleaningArea rug cleaningService not listed
Betsy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Today I had Martin Carpet Cleaning clean and deodorize all of our carpets, an area rug, our dining and living room chairs, as well as our leather couch and ottoman. From start to finish, the service was outstanding. Ricky, who performed the work, was an absolute delight. He was professional, courteous, and…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Annie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ricky was extremely professional and offered excellent customer service. We look forward to using Martin’s upcoming duct cleaning services.

Upholstery cleaningArea rug cleaning
GloriaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The carpet cleaning done in the plant is first rate. My carpets looked brand new. The 2 week turn around was done as promised. I had my sofa and chairs cleaned in my home and the technicians were so polite and professional and he did a fantastic job. James and Tyler are an amazing team. They also cleaned my wood…

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

James took his time and made sure that he addressed our areas of concern. He was professional, knowledgeable and personal. We highly recommend James!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Carol9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Martin Carpet Cleaning is great! Rates are very reasonable and service was over expectations. James was courteous and professional.

Paid $150–200Great priceCarpet steam cleaningArea rug cleaning
KevinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have used Martin Carpet Cleaning ever since we relocated to Ohio which is ten years. They never disappoint me. The technician, Ricky, was quite personable and extremely knowledgeable in the service he provided. The outcome is clean carpets and rugs that look like new! You can’t go wrong with this company!

Paid $150–200Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
JeffLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jordan did a great job cleaning and deodorizing the carpets in my house. There are no traces of my puppy's urine stains and odors. The recently installed dog door should help keep it that way!

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Tracy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jordan was great!

Paid $150–200Reasonable priceArea rug cleaning
Bernadette11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ricky and Jayden did an outstanding job carpet and upholstery cleaning! They were professional, friendly, knowledgeable, and efficient. I am very happy and pleased with the results. They made my old sofa look new!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
DrewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Was looking for a local company to take care of our large area rug in-home. Added on the carpeted stairs to hit the minimum, and then added on the loft area because our elderly dog has routine accidents. Their website did a great job letting me find an accurate cost estimate first (very straight forward compared to…

Paid $200–250Reasonable priceGeneral carpet cleaningArea rug cleaning
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ricky was so helpful, friendly, and did a great job! Our rug and furniture look brand new. Highly recommend this company. Will be using their services again.

Great priceArea rug cleaning
michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James & Jayden were our technicians. They were fabulous! Very courteous & helpful. Did an amazing job on our carpet & furniture.

Paid $400–450Not sureCarpet steam cleaningUpholstery cleaningArea rug cleaning
JohnLocal Guide · 207 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ricky did a great job! Prompt, polite, discussed cleaning process, answered my questions, took his time-didn’t rush, cleaned carpet well. Will use Martin cleaning again! Cost included 7 rooms plus area rug..

Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal

Show more area rug cleaning reviews (10 more) →

Price

$233-10% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 64%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning137$158–$347
General carpet cleaning45$153–$334
Upholstery cleaning43$170–$340
Pet stain & odor removal31$139–$373
Area rug cleaning30$163–$477
Drapes & curtain cleaning2$213–$809

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