Experts Reviews · Company report
Martin Carpet Cleaning Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Martin Carpet Cleaning Company

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 553 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Martin Carpet Cleaning Company is better than 96% of rug cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Martin Carpet Cleaning Company is better than 93% of rug cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Martin Carpet Cleaning Company is better than 96% of rug cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Martin Carpet Cleaning Company for 6 kinds of job.

Martin Carpet Cleaning Company for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.137
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 137 Google reviews tagged “Carpet steam cleaning” · showing 20

Todd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service, would highly recommend. Communicative throughout the process, efficient in delivery and fair pricing.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I work for Columbus Endodontic Specialists in Westerville, and this was our second time using Martin Carpet Cleaning. To be honest, the owners won’t let us use any other company to clean our carpets! We specifically request James because he is extremely professional, courteous, and thorough. He called 30 minutes…

Great priceCarpet steam cleaning
RachelLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent!! Jordan did an amazing fast job on my rugs! Highly recommend!!

Paid $150–200Great priceCarpet steam cleaning
Abi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James cleaned our carpet last year and did an exceptional job, so much so that we requested him again this year. We have been so impressed by his work ethic and our carpet looks like new when he is finished, He cares deeply about his job and always aims to please his customer, quite refreshing now days.

Paid $100–150Reasonable priceCarpet steam cleaning
MelissaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James did an excellent job cleaning our rug, carpets and couch. They look sooo much better. He walked us through the costs and services. He was friendly and professional. I was super happy with his work.

Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Sylvia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James did a great job cleaning and sanitizing my two rugs. He worked quickly and efficiently and took care to protect my floors. Very professional!

Paid $150–200Reasonable priceCarpet steam cleaning
Chrissy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Both Jordan & Jayden were very friendly, right on time & did a great job!

Paid $200–250Great priceCarpet steam cleaning
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Martin Cleaning did a great job! We had both carpets and tile cleaned and I can really see an improvement. Ricky was a great technician, very knowledgeable and took great care to make sure the walls were not marked from the hoses used during cleaning. I would recommend Martin Cleaning!

Paid $350–400Great priceCarpet steam cleaning
jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ricky was amazing, Fast, easy and carpet looks great! Highly recommend A+

Paid $150–200Reasonable priceCarpet steam cleaning
Cheryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James did a great job. Very nice and helpful. Carpets came out perfect. Definitely using Martin Carpet Cleaning again.

Paid $200–250Great priceCarpet steam cleaning
Richard10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have used Martins for many years. They show up on time, pay great attention to details and produce a great result. James is super professional. I highly recommend them.

Carpet steam cleaning
Kelley12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have used Martin Carpet cleaning for many years and every time they have done a wonderful job. Ricky was our technician. Carpets look new again.

Paid $400–450Reasonable priceCarpet steam cleaning
Kristin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy to schedule, good communication, and great, friendly service by Ricky.

Carpet steam cleaning
Roberta17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Service was excellent from scheduling to job completion James was so professional and willing to get the best result possible

Paid $150–200Reasonable priceCarpet steam cleaning
Panduranga5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Prompt, polite, and top-tier service! James did an incredible job with our carpet cleaning today. He put in extra effort to completely remove a stubborn coffee stain and left everything spotless on his way out. Highly recommend his work!

Paid $100–150Great priceCarpet steam cleaning
Marcus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cleaned carpet and chair quickly. Very professional.

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning
PeevishgrlLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zac did an amazing job and the carpet was completely dry in just a couple hours. All of the stains are gone. Even my cat like Zac!

Paid $200–250Reasonable priceCarpet steam cleaning
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have used Martin Carpet Cleaning for years and they always do a fabulous job! James is the best! He is thorough, diligent and kind. He works incredibly hard and my carpets always look amazing afterwards.

Carpet steam cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James did an awesome job cleaning the carpet and grout!

Paid $300–350Reasonable priceCarpet steam cleaningService not listed
GREGORY14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have used Martin Cleaning for many years. They are always on time window stated, professional and friendly!

Paid $200–250Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (117 more) →

Price

$233-10% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 64%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning137$158–$347
General carpet cleaning45$153–$334
Upholstery cleaning43$170–$340
Pet stain & odor removal31$139–$373
Area rug cleaning30$163–$477
Drapes & curtain cleaning2$213–$809

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