How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREMartin Carpet Cleaning Company
Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 553 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Martin Carpet Cleaning Company for 6 kinds of job.
Martin Carpet Cleaning Company for carpet steam cleaning
Clear ✕All 137 Google reviews tagged “Carpet steam cleaning”
Great service, would highly recommend. Communicative throughout the process, efficient in delivery and fair pricing.
I work for Columbus Endodontic Specialists in Westerville, and this was our second time using Martin Carpet Cleaning. To be honest, the owners won’t let us use any other company to clean our carpets! We specifically request James because he is extremely professional, courteous, and thorough. He called 30 minutes…
Excellent!! Jordan did an amazing fast job on my rugs! Highly recommend!!
James cleaned our carpet last year and did an exceptional job, so much so that we requested him again this year. We have been so impressed by his work ethic and our carpet looks like new when he is finished, He cares deeply about his job and always aims to please his customer, quite refreshing now days.
James did an excellent job cleaning our rug, carpets and couch. They look sooo much better. He walked us through the costs and services. He was friendly and professional. I was super happy with his work.
James did a great job cleaning and sanitizing my two rugs. He worked quickly and efficiently and took care to protect my floors. Very professional!
Both Jordan & Jayden were very friendly, right on time & did a great job!
Martin Cleaning did a great job! We had both carpets and tile cleaned and I can really see an improvement. Ricky was a great technician, very knowledgeable and took great care to make sure the walls were not marked from the hoses used during cleaning. I would recommend Martin Cleaning!
Ricky was amazing, Fast, easy and carpet looks great! Highly recommend A+
James did a great job. Very nice and helpful. Carpets came out perfect. Definitely using Martin Carpet Cleaning again.
We have used Martins for many years. They show up on time, pay great attention to details and produce a great result. James is super professional. I highly recommend them.
I have used Martin Carpet cleaning for many years and every time they have done a wonderful job. Ricky was our technician. Carpets look new again.
Easy to schedule, good communication, and great, friendly service by Ricky.
Service was excellent from scheduling to job completion James was so professional and willing to get the best result possible
Prompt, polite, and top-tier service! James did an incredible job with our carpet cleaning today. He put in extra effort to completely remove a stubborn coffee stain and left everything spotless on his way out. Highly recommend his work!
Cleaned carpet and chair quickly. Very professional.
Zac did an amazing job and the carpet was completely dry in just a couple hours. All of the stains are gone. Even my cat like Zac!
I have used Martin Carpet Cleaning for years and they always do a fabulous job! James is the best! He is thorough, diligent and kind. He works incredibly hard and my carpets always look amazing afterwards.
James did an awesome job cleaning the carpet and grout!
We have used Martin Cleaning for many years. They are always on time window stated, professional and friendly!
James has been our technician multiple times and is awesome- prompt, a great communicator and gave our carpets and upholstery the facelift they needed after kids and pets beat up on the surfaces. Really love Martin.
Ricky is great, he explained what he was going to do. He pointed out some problem areas we weren’t aware of and took care of them. He also let us know of some additional services Martin Carpet Cleaner offers. I would recommend Martin Carpet to my friends and family, and Ricky as the tech.
Rickie did a fantastic job with our carpet, an older cream color with dark traffic patterns and cat provided spots.
James and Tyler were fabulous! I always ask for James and he never disappoints! The company is easy to work with and the job they do always meets my high expectations. I highly recommend them
Ricky was absolutely AWESOME! Our carpet looks fantastic! Much appreciated!
James and Tyler were fantastic and did a wonderful job cleaning my carpets.
James & Tyler were awesome. Fast efficient and very easy to work with.
James and Tyler were professional and effective at cleaning our carpet!
We’ve got a new puppy and along with that new spots on our carpet. We always request James with Martin Carpet Cleaning to take care of us. He’s reliable and his service is always top notch.
Ricky & Jaydon did a great job. They were very professional and courteous. Made some very good. recommendations and suggestions. Will definitely call. them in the future.
We've had James from Martin Cleaning take care of our carpets multiple times over the past couple years and the results are always great. Highly recommend their service.
Friendly and efficient. I use them every time. Ricky was very thorough.
Job well done job!! Great service. Decent price. Technician Ricky was really friendly. He took time to explain the cleaning process. Very respectful of my home.. We will definitely use Martin carpet cleaning again. Also interested in their expanded service for air duct cleaning.
James did a terrific job. The carpets look so much better. We have used Martin’s for years. It is a reliable company.
Very good experience! Thorough and professional!
James was our tech and he did a great job cleaning everything. Carpet is about 5 years old but looks practically new now. It's a proper setup with truck mounted cleaning units, not the portable stuff. Will call James again!
1) Arrived on time. 2) Called 30 min. in advance. 3) Efficiently completed the three rooms the way I had directed them. 4) We spoke away the couple tough spots involving my 30 yr. old outdoor carpet. 5) Bottom line, James and Tyler did a nice job.. Jack Buttler
Martin Carpet Cleaning did an excellent job cleaning our carpets and area rugs. Zac and Jayden were very professional and took great care within our home. I will definitely use them again!
Used Martin Cleaning Company for the first time. A little more expensive but am extremely satisfied with the results. They were also able to schedule me with short notice. James and Tyler worked hard on all the stains and the carpet looks great. Will use them again.
Ricky and Jason did a phenomenal job with staining on my carpet left by an exterminator spraying insecticide! They were friendly and polite, professional and effective! They offered a lot of great advice too. I am 100% satisfied.
James is awesome!! I've used Martins for over 40 years and would never use another company. They do great work, are very professional and are great communicators. It's wonderful to support a local, family run business!
We booked Martin Carpet Cleaning to clean our carpets before we moved into our home. Jordan and Jayden were absolutely excellent! They explained the process and the cost breakdown, and were efficient and thorough. Would definitely recommend!
I had my carpets and sectional cleaned today by Ricky and Mike at Martin Carpet Cleaning Co. I appreciated they called 30 minutes in advanced, arrived on time, explained their assessment of the condition of my carpets. They were professional and did a thorough job cleaning. My carpets and couch look fabulous! I will…
We are very impressed with Martin Carpet Cleaning and wholeheartedly recommend them! We've had our carpets cleaned by several different companies (from little one-man operations to the big national chains) over the years. Working with Martin (from scheduling the appointment to our excellent technicians (Jordan and…
Used Martin for the first time. They provided both area rug cleaning and carpet cleaning in our residence. The quality of there work was amazing. The carpets on our home looked cleaner than any other service have previously gotten them. There techs were on time, professional and very friendly. All the office…
Matt was verify professional when he came out. Introduced himself prior to entry and confirmed services and areas he would be working in before starting and cost. Areas needed work after or young adults moving out for college. Treated and looks amazing. Matt even provided tips for future stains. Thank you for amazing work as always.
James has come to our house several times to deep clean our carpeting over the years and always does an incredible job! We depend on Martin's and have taken smaller rugs to them to be cleaned
Personal service from scheduling through completion of the job. Tenured staff take great pride in their work, nobody we trust more. Thanks James!
I've been using Martin Carpet Cleaning for over 20 years and have yet to be disappointed. There is freedom knowing I'm getting a good price with excellent service. Technicians are very friendly and have a sense of ownership in their work. Today I was serviced by Jordan and Jayden. Very professional! Great Job!
James took his time and made sure that he addressed our areas of concern. He was professional, knowledgeable and personal. We highly recommend James!
Ricky did an awesome job!
Ricky did an excellent job with our carpet cleaning. Very knowledgeable, professional, thorough, and efficient. I would recommend Martin Cleaners and use them again in the future.
Use Martin Carpet cleaning. They cleaned an area rug, dining chairs and stairwell runner. Professional, thorough and personable. James and his crew were great!
Ricky and Zach were excellent. Timely arrival and did their job thoroughly. The carpets look amazing - all the old cat stains and smells are gone!
Martin Carpet Cleaning is great! Rates are very reasonable and service was over expectations. James was courteous and professional.
Ricky and Zac did a great job and were so nice and helpful. I would highly recommend them and Martin carpet cleaning.
Jordan did a great job cleaning and deodorizing the carpets in my house. There are no traces of my puppy's urine stains and odors. The recently installed dog door should help keep it that way!
Ricky and Jayden did an outstanding job carpet and upholstery cleaning! They were professional, friendly, knowledgeable, and efficient. I am very happy and pleased with the results. They made my old sofa look new!
Everything was done very thorough. Ricky and Jayden were great. Very helpful and professional. Martin is a great carpet cleaner.
Ricky did an awesome job with our carpets! We have 3 large dogs who track in dirt, and it’s been a year since we’ve had anyone out- but even with that challenge they look really great. Martin was recommended to me by a friend and I will definitely use them again.
Zac and Jayden did a fantastic job, great personalities, shall definitely be in my contact list!!
Ricky did an excellent job. Quick thorough and professionally done. I will continue using martins
Ricky and Martin Carpet Cleaning did a great job and are very professional.
Martin Carpet Cleaning is BY FAR the best cleaning company for Columbus, OH. They care, kind techs, and are careful with your home. Today Ricky cleaned my carpets & he was fantastic!! Thank u!!
Ricky did a great job of cleaning and educated me too about the process. He showed me the dirt coming off the carpet.
I’ve used Martin Carpet Cleaning for years. They have always done a great job at a reasonable price. The technicians are thorough and personable. Kudos to Ricky and Zac for their excellent service!
I had a great experience with Martin’s Carpet Cleaning. Ricky and Zac were outstanding technicians from start to finish. They were professional, courteous, and took the time to explain the cleaning process before getting started. They worked efficiently, paid attention to detail, and the results exceeded my…
James & Jayden were our technicians. They were fabulous! Very courteous & helpful. Did an amazing job on our carpet & furniture.
Martin carpet cleaning is the BEST! I would recommend them over any of the big name companies! Great customer service! James does a great job getting stains out of carpet, been using Martin carpet cleaners for years!!
Martin Carpet Cleaning, and specifically James and Jayden, did a wonderful job and were very pleasant to work with and providing excellent customer service. Highly recommend! Thank you!!
Zack and Ricky did a fabulous job cleaning our carpets today. They were very professional, prompt, and the carpets have never looked cleaner!
I had a great experience and would highly recommend the Tech James not only was he on time. But also went above and beyond with great customer service And had exceptional Knowledge with stain removal also very professional and polite Thank you Vonna
Ricky did a great job! Prompt, polite, discussed cleaning process, answered my questions, took his time-didn’t rush, cleaned carpet well. Will use Martin cleaning again! Cost included 7 rooms plus area rug..
James and Tyler did a very thorough job and were able to remove pet stains that I don't think would come out. I'm very pleased with the results.
James and Jordan did an excellent job cleaning our carpets. They were very professional, personable, conscientious, and highly skilled. They explained the best way to clean a specific area due to pet traffic, what the available options were, and then worked efficiently to complete the work while paying close…
Easy to book and get an appointment! Arrived on time! James/Jayden did a great job & took their time cleaning carpets.
James and Jaden did a great job as always. Friendly, professional, detailed, committed to excellence.
James and Jayden were timely and did an excellent job cleaning our carpets! This is our second time using Martin and we will continue to use them.
James Took great care in his work and did I get an amazing job!
Very professional, on time and my carpets look great! Thanks, James, for doing an awesome job!
James was professional and was highly attentive to detail.
James worked magic on a rug we thought was beyond help. He was so courteous and seemed to care about the outcome. We will call again!
Efficient and considerate workers. Appreciated their attention to detail. Only complaint was that the estimate received over the phone was not even remotely close to the price. They need to work on how they estimate.
James and Jayden were on time, did a great job and very friendly. Would highly recommend- very knowledgeable and efficient
Wonderful customer service and even better cleaning! Had multiple spots from mud being tracked into house after just getting all area rugs cleaned last month. Came back and developed a plan to make sure we were doing the right treatments. No chemicals and even decided to do the outdoor rug in time for spring!
James provided a great clean. He cleaned our carpets, couch and throw pillows, and even our newly purchased used stroller for a reasonable price. He was courteous of our space, respectful to our pets and belongings, and incredibly flexible with his offerings, especially to handle the stroller at such a good price.
Outstanding job - would definitely recommend their service.
James was great! Super friendly, professional, and my carpets and sofa look good as new!
James and Tyler did a fantastic job! Very courteous and professional. Highly recommend Martin Carpet cleaning!
Martin’s team has always been prompt, professional and polite. I know these guys have been with Martin a long time and it’s a pleasure seeing them every time.
James did great work. Thanks.
Martin carpet has been our go to carpet cleaner. They are always on time, mostly early which is good, professional and they do a great job. Always paying attention to detail. I would recommend them.
Service was fast James and Tyler was very professional they did a good job thanks guys
James and Tyler were amazing. It’s my first time using Martins and I will use them again. They were thorough and careful and excellent communicators. Highly recommend.
Guys came out this morning gave prior notice of arrival time, arrived when they said was able to add on two rooms that I hadn’t previously requested when I scheduled the clean. Carpets look new again! Thank you!!
Exceptional service from beginning to end. Both James and Tyler took care of my furniture and walls. Carpet and tile grout look amazing. Both men are very personable and provided guidance on carpet care.
James & Tyler did a great job and left my carpets looking fantastic. I had a few rooms where I had worn patterns into the carpet from walking on a set path, and they got those out as well as freshened up a staircase runner that hadn’t been cleaned in years. Thank you!
James and James Jr were fabulous We will welcome them back!
James and James Jr. were wonderful, quick, and efficient! Highly recommend.
James and Tyler were exceptional! Very polite, they did an amazing job, and it didn't take long at all. Highly recommend them and I will be booking with them again.
James and James Jr. did such a wonderful job!
I have used Martin’s Carpet Cleaning for the past 18 years. As a longtime customer, I can depend on them for a thorough cleaning. I have requested and highly recommend James Morris and James Morris, Jr. I appreciate their quality work, prompt arrival, and positive, friendly attitude. They are organized, efficient,…
Nice job. Thank you for your recommendation.
James and James Jr were very professional. They walked through to areas to be cleaned and what furniture should be moved. Then discussed options based on that assessment Would use them again
Jordan was efficient and friendly. The carpets look AMAZING!!! Thank you so much!
James from the Martin Carpet did an outstanding job; he is kind, professional, and straightforward about the job and what he can and can’t do. He was highly recommended to me from a friend and I can happily recommend him to others now too. He worked carefully from start to finish. The pricing was very reasonable,…
James did an excellent job steam cleaning our carpet. He had the latest equipment, was very thorough and worked very quickly. Our carpet looks great. I will continue to use Martin Carpet cleaning in the future.
James did an awesome job of cleaning all of my carpets. Now I am ready for Thanksgiving! And my place smells so good. I have had Martin carpet cleaning for years and they always do a great job! Thanks James.
Very professional, friendly and detail oriented.
Had all carpet in home cleaned and furniture. Basement had cat smell so added the enzyme treatment. Fast and efficient. Did a great job. Would recommend.
James worked on our carpeting and was amazing- incredibly thorough and accommodating. We couldn’t be happier with the service, the price, and the outcome.
Great service from James and Michael! Prompt, and communicated everything clearly. James also called in a second crew after I realized they didn’t have the upholstery cleaning on their work order that I requested. This was a huge save by James to make sure we got everything done we needed that day. Jordan and Craig…
Had a great experience! James called before he arrived, walked the areas and got to work! Looks beautiful and smells great! Would definitely recommend.
I’ve been using Martin Carpet Cleaning for over 10 years and always ask for James. He does a great job, is very professional, and goes above and beyond to make the process easy. Thank you!
Martins has always done an exceptional job for us. James is the technician I prefer because he is absolutely meticulous and does not make a mess while getting the job done.
James did a great job! Thanks
James is on time, courteous and always does a thorough job with cleaning our carpets. Can’t beat Martin Carpet cleaning!
The best! Great staff, all are knowledgeable and meticulous in cleaning and restoring carpet. Special kudos to James.
James and Tyler came out from Martin to try to clean a Gatorade stain. Unfortunately, the stain was too set for it to be removed. However, they offered to clean other areas and cleaned their way out of our house. They were friendly, knowable, courteous and timely. Would highly recommend Martin Carpet Cleaning for your cleaning needs.
Jordan did a great and efficient job cleaning our carpets and couches. We will definitely be scheduling regular carpet cleanings from here on out with them. Highly recommend.
Excellent job of carpet cleaning by James and Brenden of Martin Carpet Cleaning. Arrived in time, excellent attention to detail. Great Job!
James and James jr were very professional, timely and quick with their work. High quality results. Will definitely use again. Thanks
I had an incredible experience with James and James Jr who were highly recommended by friends. They were professional, punctual, and even educated me on my new homes carpet. James was transparent with price/info and did not try to upsell. Great pricing for 3 rooms, halls, and two rugs. James attention to detail…
Tyler and Craig did a great job steam cleaning our carpets today. They were easy to talk with, were thorough and checked in throughout the process when they had question. I have used Martin Carpet Cleaning several times and have been pleased with their technicians. Based on past experience I was a little surprised by the amount they charged us.
Blake and James were great - called ahead, got the job done quickly, and the carpet looks great. Very reasonable pricing.
James was professional and conscientious. Excellent service.
James was out today and did a fantastic job! He was professional, friendly, and thorough in his work. We’ve used Martin’s for years and they never disappoint!
Jordan did a great job! Highly recommend.
Great experience…good communication and very professional
James was easy to work with and did a fabulous job of cleaning our carpets! Will definitely use again.
James and Tyler were very friendly and professional coming to clean our home! Would definitely recommend!!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 137 | $158–$347 |
| General carpet cleaning | 45 | $153–$334 |
| Upholstery cleaning | 43 | $170–$340 |
| Pet stain & odor removal | 31 | $139–$373 |
| Area rug cleaning | 30 | $163–$477 |
| Drapes & curtain cleaning | 2 | $213–$809 |
