Experts Reviews · Company report
Martin Carpet Cleaning Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Martin Carpet Cleaning Company

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 4.9★ from 553 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Martin Carpet Cleaning Company is better than 96% of rug cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Martin Carpet Cleaning Company is better than 93% of rug cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Martin Carpet Cleaning Company is better than 96% of rug cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Martin Carpet Cleaning Company is better than 100% of rug cleaning.A
100

Reviews for your job

Customers hired Martin Carpet Cleaning Company for 6 kinds of job.

Martin Carpet Cleaning Company for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “General carpet cleaning” · showing 20

Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I had my carpet cleaned two days ago on Thursday and James did an outstanding job!!! He is timely and efficient and an absolute delight! I will recommend to friends and family :)

Paid $100–150Great priceGeneral carpet cleaning
Annette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James did great job!!

Reasonable priceGeneral carpet cleaningArea rug cleaning
DavidLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We've had James from Martin Cleaning take care of our carpets multiple times over the past couple years and the results are always great. Highly recommend their service.

Great priceCarpet steam cleaningGeneral carpet cleaning
Betsy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Today I had Martin Carpet Cleaning clean and deodorize all of our carpets, an area rug, our dining and living room chairs, as well as our leather couch and ottoman. From start to finish, the service was outstanding. Ricky, who performed the work, was an absolute delight. He was professional, courteous, and…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Kate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ricky and Jayden did an amazing job. Quick and easy

Paid $200–250Reasonable priceGeneral carpet cleaning
Roberta6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

James has come to our house several times to deep clean our carpeting over the years and always does an incredible job! We depend on Martin's and have taken smaller rugs to them to be cleaned

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

James took his time and made sure that he addressed our areas of concern. He was professional, knowledgeable and personal. We highly recommend James!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Cheri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt B was great.

Paid $100–150Reasonable priceUpholstery cleaningGeneral carpet cleaning
KevinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have used Martin Carpet Cleaning ever since we relocated to Ohio which is ten years. They never disappoint me. The technician, Ricky, was quite personable and extremely knowledgeable in the service he provided. The outcome is clean carpets and rugs that look like new! You can’t go wrong with this company!

Paid $150–200Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ricky was very pleasant and efficient in his work!

Paid $250–300Reasonable priceUpholstery cleaningGeneral carpet cleaning
Bernadette11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ricky and Jayden did an outstanding job carpet and upholstery cleaning! They were professional, friendly, knowledgeable, and efficient. I am very happy and pleased with the results. They made my old sofa look new!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Cecilia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everything was done very thorough. Ricky and Jayden were great. Very helpful and professional. Martin is a great carpet cleaner.

Carpet steam cleaningGeneral carpet cleaning
DrewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Was looking for a local company to take care of our large area rug in-home. Added on the carpeted stairs to hit the minimum, and then added on the loft area because our elderly dog has routine accidents. Their website did a great job letting me find an accurate cost estimate first (very straight forward compared to…

Paid $200–250Reasonable priceGeneral carpet cleaningArea rug cleaning
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Martin’s Carpet Cleaning. Ricky and Zac were outstanding technicians from start to finish. They were professional, courteous, and took the time to explain the cleaning process before getting started. They worked efficiently, paid attention to detail, and the results exceeded my…

Carpet steam cleaningGeneral carpet cleaning
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Martin carpet cleaning is the BEST! I would recommend them over any of the big name companies! Great customer service! James does a great job getting stains out of carpet, been using Martin carpet cleaners for years!!

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had my carpet cleaned by Martin Cleaners. The services were great!! Thank you James!!

Great priceGeneral carpet cleaning
JohnLocal Guide · 207 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ricky did a great job! Prompt, polite, discussed cleaning process, answered my questions, took his time-didn’t rush, cleaned carpet well. Will use Martin cleaning again! Cost included 7 rooms plus area rug..

Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ricky was thorough and did a great job!

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
MaryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is the best carpet cleaning company that I have ever dealt with,they were on time,The tech was meticulous,explained every step and the job done was beyond excellent,The price was reasonable,I would definitely recommend and use again in the future.

Paid $300–350Reasonable priceGeneral carpet cleaning
Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I’m a repeat customer! James and Jayden did an excellent job. James called when he was in his way, showed up promptly, was courteous when walking thru to see areas that needed attention. Would definitely recommend and use again. Ask for James. Thanks for a great job!!!!

Paid $200–250Great priceGeneral carpet cleaning

Show more general carpet cleaning reviews (25 more) →

Price

$233-10% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 64%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning137$158–$347
General carpet cleaning45$153–$334
Upholstery cleaning43$170–$340
Pet stain & odor removal31$139–$373
Area rug cleaning30$163–$477
Drapes & curtain cleaning2$213–$809

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