Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Reviewers frequently praise the company for responsive communication, professional handling of maintenance issues, and efficient leasing processes for both tenants and landlords. Positive feedback highlights quick action on urgent repairs and user-friendly digital tools for rent payments. However, low-star reviews indicate a recurring criticism regarding unresponsiveness during the application phase, with some applicants reporting a lack of contact after submitting fees or inquiries.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
114 Google reviews we collected
Phrases our text analysis found in 100 written reviews
How often each topic comes up in the written reviews
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Martin team is helpful, responsive, and has gotten a lot done even just in the first few months.”
“He is responds quickly, communicates clearly, and solves problems with complete professionalism.”
“They are completely unprofessional and the property owner missed out on renting to highly qualified tenants who would have offered above asking rent i…”
“10/10 would recommend Scott and his team to manage your rental properties.”
“We really appreciated their attention to detail and proactive communication.”
“It looked horrible.”
“Communication is extremely important to me, especially when renting a home, and I truly appreciate that effort.”
“…anagement and would definitely recommend them to anyone looking for a reliable and responsive property management company.…”
“Often times when you have a group of relators managing, they have no idea about reasonable quotes.”
“They also wanted us to send the broker's fee to them via Venmo instead of the portal we were using for all the other fees.”
praise complaint · found by our text analysis, Google review wording unchanged.
Martin Property Management has been fantastic to work with throughout the onboarding process for my family’s rental properties. The Martin team is helpful, responsive, and has gotten a lot done even just in the first few months. 10/10 would recommend Scott and his team to manage your rental properties.
Special shout out to Sam for his stellar assistance with property maintenance issues. He is responds quickly, communicates clearly, and solves problems with complete professionalism. It’s very reassuring knowing that Sam is on the job
We recently rented a home through Martin Property Management, and our experience has been very positive. The entire team has been professional, responsive, and easy to work with throughout the process. They followed up frequently to make sure everything was going smoothly and that the home was fully ready for us.…
In the middle of a snowstorm on a Sunday, we lost heating. I contacted Martin Property Management, and they treated it as a real emergency. A service provider arrived within a few hours and helped as much as possible given the weather conditions. The following day the problem was fully resolved, and the heating was…
We worked with Martin Property management to found our new home in MA. They were very helpful and straightforward with what they could offer. Recommend if looking to move ASAP.
Agents were very communicative. Made themselves available for a last minute virtual tour. Although we did not end up renting through them, they were very responsive and open to working with us again.
4.7 ★★★★★ 114 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Martin Property Management has been fantastic to work with throughout the onboarding process for my family’s rental properties. The Martin team is helpful, responsive, and has gotten a lot done even just in the first few months. 10/10 would recommend Scott and his team to manage your rental properties.
Special shout out to Sam for his stellar assistance with property maintenance issues. He is responds quickly, communicates clearly, and solves problems with complete professionalism. It’s very reassuring knowing that Sam is on the job
We recently moved into a property managed by Martin Property Management, and our experience so far has been very positive. Tania has been responsive, professional, and willing to listen whenever we’ve had questions or concerns. She even helped us coordinate an earlier move-in date, which made a huge difference for our family during the moving process. What I appreciate most is that even when something cannot be immediately approved or resolved, she takes the time to check with management or the property owner and follows up with us. Communication is extremely important to me, especially when renting a home, and I truly appreciate that effort. Moving into a new home always comes with a lot of details, and having someone available to communicate with has made the transition much easier. We’re happy with our experience with Martin Property Management so far and look forward to continuing to work with them.
Tania and all the team make the process easy ....thank you!! Gracias
We recently rented a home through Martin Property Management, and our experience has been very positive. The entire team has been professional, responsive, and easy to work with throughout the process. They followed up frequently to make sure everything was going smoothly and that the home was fully ready for us. We really appreciated their attention to detail and proactive communication. It made the rental process much easier and gave us confidence that any questions or concerns would be addressed promptly. Overall, we’ve been very happy with Martin Property Management and would definitely recommend them to anyone looking for a reliable and responsive property management company.
In the middle of a snowstorm on a Sunday, we lost heating. I contacted Martin Property Management, and they treated it as a real emergency. A service provider arrived within a few hours and helped as much as possible given the weather conditions. The following day the problem was fully resolved, and the heating was back to normal. I really appreciate the responsiveness and professionalism.
Thank you so much for your thoughtful review. We’re very sorry you lost heat during a snowstorm, but we’re glad our team was able to respond quickly and treat it as the emergency it was. Thank you again for recognizing our responsiveness and professionalism—we truly value you.
We worked with Martin Property management to found our new home in MA. They were very helpful and straightforward with what they could offer. Recommend if looking to move ASAP.
Agents were very communicative. Made themselves available for a last minute virtual tour. Although we did not end up renting through them, they were very responsive and open to working with us again.
We have just started working with Martin Property Management but have been positively impressed by their professionalism and thoroughness from the beginning. Scott, Tania and their team attend to all the details in a friendly manner and are quick to respond to any issue. They are a pleasure to deal with and I am happy to recommend them highly.
Thank you, Katrina! We truly appreciate your 5-star review and your kind words. We’re glad your experience with Martin Property Management has been professional, thorough, and friendly from day one. Scott, Tania, and the entire team work hard to be responsive and detail-oriented, so it means a lot to hear that it’s making a difference. Thank you again for recommending us—we’re grateful to have you with us.
I was a tenant. Overall a decent property management company. Maintenance requests were easy to file and they were quick to take action on them. Can set up autopay for rent so it’s very smooth to stay on top of things. Did a lot of full service things to the property, sometimes without advance notice to me (lawn treatments, gutter service) - even if someone isn't coming into my home for something, I'd like to know why someone is in my yard. A little surprised that I had to pay a monthly fee to them in addition to my rent payment (because I assume that my property owner/landlord was paying them as well). Didn't really see a benefit from that monthly payment or the "concierge" services they provided with that payment (the utility sign up service in particular was wholly useless - they told me that only one internet provider was an option for my location, which I later learned was incorrect as they were not the provider serving the previous tenant and the new installation was a big effort. The sign-up service took all my personal information to sign me up for that single provider on my behalf. Only to have the provider call me again minutes later and ask me for all of that information again. So why the sign-up service?). They also offer some credit builder stuff and giveaways and other activities that I think are really just too much noise and no benefit. I had to terminate my lease early and that was a pretty seamless process and they were able to find a replacement tenant quickly, which I appreciated. However, during closeout process there was some miscommunication that stressed me out. I left the place “broom clean” as per my lease (and actually pretty clean), but I was given feedback that the place was not spotless and not “showable”. So I had it professionally cleaned. Only to have them send another cleaner less than a week later because my cleaner was not good enough. If they were going to have it cleaned with their preferred cleaner anyway, why was I pushed to have it cleaned? Also, after they first couple of weeks, they stopped telling me when they were showing the place, which caused some awkward moments when I would encounter potential tenants when I was there to do snow clearing and other tasks.
Thank you, Amy, for taking the time to share your experience and for highlighting what worked well. We’re glad maintenance requests and rent payments were smooth, and that we could help make your early lease termination process as seamless as possible. We also hear your feedback around communication (especially for outdoor service visits and showings) and the move-out/cleaning expectations. That’s not the experience we want for our residents, and we’re using your notes to tighten our processes and set clearer expectations.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
