Lauren Martin7 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are quick and professional I recommend everyone tried their service
Martin's Tax Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 40 document preparation servicesPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 412 Google reviews · 5 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review
Martin's Tax Service at a glance
Customers consistently describe the staff as professional, friendly, and knowledgeable, noting that the service is quick and responsive. Reviewers highlight clear communication, such as explaining deductions and documents, and mention that the business handles filings efficiently, often within tight timeframes. The pricing is viewed as reasonable, and many clients have used the service for multiple years. Despite the high overall rating, a small number of low-star reviews express dissatisfaction without providing specific details.
- Google rating: 5.0 out of 5 from 412 reviews (98% five-star).
- Reviews on this page: 412 Google reviews (260 with written comments).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: October 7, 2026.
- Service: Document Preparation Service serving Oklahoma City, Oklahoma.
Data from Google, last updated October 25, 2026.
Score profile vs other document preparation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Martin's Tax Service: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Martin's Tax Service: 97/100 on this factor. Category median: 87.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Martin's Tax Service: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Martin's Tax Service: 100/100 on this factor. Category median: 98.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Martin's Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Martin's Tax Service: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
412 Google reviews we collected
- 5 stars40598%
- 4 stars31%
- 3 stars00%
- 2 stars10%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 260 written reviews
- Praise35999%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2063%
- Reasonable1238%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15543%
- Speed & response6618%
- Quality & results4914%
- Would recommend4512%
- Communication206%
- Price & value134%
- Honesty & trust134%
What customers talk about
We read 260 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are quick and professional I recommend everyone tried their service”
“We reached out in a rush after our previous accountant couldn’t complete our taxes in a timely manner, and they responded almost immediately.”
“Great service, if you need your taxes done go to Martin Tax Services they are the best.”
“Highly recommend their services and would absolutely use them again.”
“Would not recommend”
“Not only were they quick to communicate, but they had everything completed within 24 hours at a very reasonable price.”
“Great company- honest, reasonably priced, and provide clear instructions.”
“What truly sets him apart is his reliability and dedication—he genuinely cares about his clients and their financial well-being.”
People customers mention
- Martins 10 reviews
- Family 4 reviews
- Richard 3 reviews
- Courtney 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Martin's Tax Service for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Kelli9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Fast friendly experiences for years. Always asks questions to ensure no changes over the years. Always willing to provide services and answer questions in a timely manner. Highly recommended.
ChannellLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Still serving the community with kind & friendly service& most importantly knowledgeable* I'll continue to be a returning customer!!
CindyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I have used Martin Tax Service for the last several years. They are very responsive and do a wonderful job. I highly recommend them.
Reasonable priceIncome tax return preparationBusiness tax services
ShannonLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I've been filing my taxes with Martins for at least 10 years......and I trust them, never disappointed....Thank you🥰
Great price
kelli2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very knowledgeable and highly professional staff. I would definitely recommend Martin's Tax!!
Reasonable priceIncome tax return filing
Antoinette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great service, if you need your taxes done go to Martin Tax Services they are the best.
Jobs customers hired them for
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Customer reviews
5.0 ★★★★★ 412 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kelli Hutchins9 reviewsTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast friendly experiences for years. Always asks questions to ensure no changes over the years. Always willing to provide services and answer questions in a timely manner. Highly recommended.
Response from the owner · 3 years ago
Thanks for this review. We try our best and are glad that you are pleased!
Channell Mc TierLocal Guide · 20 reviewsTotal number of Google reviews Channell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStill serving the community with kind & friendly service& most importantly knowledgeable* I'll continue to be a returning customer!!
Response from the owner · 5 years ago
Thank you for the five star rating!
Cindy FosterLocal Guide · 19 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have used Martin Tax Service for the last several years. They are very responsive and do a wonderful job. I highly recommend them.
- Price assessment: Reasonable price
- Services: Income tax return preparation, Business tax services
Shannon BraxtonLocal Guide · 38 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been filing my taxes with Martins for at least 10 years......and I trust them, never disappointed....Thank you🥰
- Price assessment: Great price
Response from the owner · 2 years ago
We have appreciated your business each year. Thank you so much!
kelli jones2 reviewsTotal number of Google reviews kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery knowledgeable and highly professional staff. I would definitely recommend Martin's Tax!!
- Price assessment: Reasonable price
- Services: Income tax return filing
Stephanie Jones3 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave came to them for years and they never disappoint
- Price assessment: Reasonable price
- Services: Income tax return filing
Antoinette Williams5 reviewsTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, if you need your taxes done go to Martin Tax Services they are the best.
Krista MikulskiLocal Guide · 12 reviewsTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great experience with Martin’s Tax Service. We reached out in a rush after our previous accountant couldn’t complete our taxes in a timely manner, and they responded almost immediately. Not only were they quick to communicate, but they had everything completed within 24 hours at a very reasonable price. They were clear, concise, and extremely professional throughout the entire process, which made a stressful situation much easier. We originally chose them because of their many positive reviews—and now we completely understand why. Highly recommend their services and would absolutely use them again. Krista Thomas
- Price assessment: Great price
- Services: Income tax return filing
April Bowers2 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRichard and his team helped me in a pinch with my business! They are hands down the best and kind people! They take the time to explain everything. I will definitely use them again.
Business details
- Address: 1039 NE 36th St, Oklahoma City, OK 73111
- Phone: (405) 427-5822
- Website: martinstaxserviceokc.com
- Service area: Oklahoma City, OK