How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMason & Sons Tire & Automotive Repair Center
Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.9★ from 559 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Mason & Sons Tire & Automotive Repair Center for 8 kinds of job.
Mason & Sons Tire & Automotive Repair Center for general repairs & maintenance
Clear ✕All 63 Google reviews tagged “General repairs & maintenance” · showing 60
From my first phone call, I felt these men had me covered, with hard to find parts and tracking them down to reasonable pricing for labor, I now have a go to shop for my needs. Thank you Steve, JD, Bailey and all. Five Stars all around.
The team at Mason and Sons are extremely helpful and dedicated to helping you find the best solution for your car repair. I trust them to help me. They stand behind their work.
I took my car in Friday morning and they work me in I need the car back that day to return to Tennessee Monday morning early. To do that they worked and hour and 45 minutes past closing time to get the job done. Not many other would do that. They do their work as unto the Lord.
Website allows same day appointments, but do not miss the new warning that you must CALL to confirm an appointment. Unfortunate glitch in the system I experienced, they did their best to make it right. I appreciated their review of the service and pivot to try and make sure it does not happen to anyone else.
Honest, fast, and reliable. They diagnosed the issue quickly, fixed it right the first time, and didn’t overcharge. Highly recommend if you’re looking for a mechanic you can trust.
These guys are the best!
Mason and Sons were very knowledgeable in servicing my car!! They provided excellent service and communication during the time my car was being serviced!!
They were wonderful in every respect. When I got my quote, it included photos, a detailed explanation of the issues and clear explanations. They were polite and not pushy. As an older single woman I really appreciated this. I have and would recommend them to anyone.
Very nice people, excellent work, fair price. What else do you want? It was our first time here but we will definitely be back.
Excellent and professional service. Their estimate and repair authorization is electronic and super easy to use and understand.
they never take advantage of the customer, they have always done me right!
This was my first visit to Mason and Sons. I was looking for a reliable and trustworthy auto repair facility. I read the numerous 5-star reviews, and the fact that they were a family-owned Christian company sold me. I made an appointment online and dropped off my car the next day. They were very transparent about…
I towed my car to Japanese auto service. Originally they were great. After 8 days they didn’t even look at my car. I called Thursday. It would be Monday before they could look at my car. I called Monday they told me they didn’t know when they would be able to look at my car. I left a voicemail if I should…
Great customer service Once again the repair fixed the problem the first time. Respectful and dedicated.
Extremely nice folks, thorough service and inspection. Repeat customer and will be back !!!!!!!
They are so generous and they leave you feeling satisfied. I trust them completely with my issues in my vehicle.
full service friendly . 1000% .
there is still an establishment answering phone calls by a LIVE person on first ring and pleasant compared to many others like Subaru dealership who (front staff) were COLD.....JD at Mason was super friendly and accepting, truthful a character rare to find these days in a service company. Repair service on My…
Great service. JD Daniel and front desk employees are extremely kind. Great people working at Mason & Sons!
I am very impressed that the above and beyond service I received from JD specifically. The professionalism and the way that he did everything to get my car repaired actually two days ahead of schedule was amazing. I know where I am going next time I need to get my car seen. Very very happy and you earned my trust and future customer
This place was great! My car wasn’t driving so smooth, and I hadn’t had it checked in a while so decided to get a full car inspection at Mason & Sons. It was my first time there, but anything they saw, they took pictures of for me to approve or decline the service. They were very honest, and made sure to say whether…
I have taken two cars now, and everyone has been friendly and informative without being pushy. I have referred friends and family here. Prices are reasonable, and they let you choose all repairs electronically before they start. Highly recommend!
Update review: Car began making a loud noise from the fan. Called and spoke to Bailey. One of the techs came to job, picked up my car and provided a loaner knowing that I wouldn't have a vehicle. Bailey provided me with updates and was able to explain the problem where I could understand and explain it to my…
Excellent and straightforward service. I particularly appreciated the text documenting the results of their inspection and their itemised estimate. Could hardly ask for a better experience at the mechanic's.
This was HANDS DOWN THE BEST automotive repair shop that I have EVER been to. It's is like the Chick-fil-A of mechanic shop!!!🤩 The owner and employee both were not only were they fast, knowledgeable and fairly priced, they were genuinely kind too. I went to get an oil change and maintenance on my car, they…
I've had my vehicles serviced by Stephen Mason for nearly 20 years. He and his crew of mechanics are skilled and friendly. I trust them to do a thorough and complete job and they always go above and beyond to treat me and my truck well.
Once again, Mason and Sons came through. I needed a battery hold down. They got the part and when I went to have it installed, had it done in about 10 minutes. Then cleaned the car inside and out. Looked like new. What more could I ask for. Will use them always.
This was our first time using this company. I must say that they are the BEST I have ever used! They explain what needs to be done and even takes pictures of the bad parts for you to see. They are very professional and run a very tight schedule! I recommend Mason & Sons Repair to anyone who needs work done on their vehicles!! You will not be sorry!!!
This was my first time at Mason and Sons and I definitely will be bringing my car back here when needed. Everyone is so professional and easy to understand. Even being familiar with cars, it was nice that they sent me photos of exactly the problems they were seeing and did a good job breaking down exactly what was…
Competitive prices, great customer service, & they even drove my car to me after the repairs were finished. 10/10.
If I could give more ⭐️, I would! I wish I had gone to them a lot sooner. I can’t rave enough about the level of service I received. I sent an online inquiry on a Thursday, dropped my car off on Friday morning and had my car back on Saturday. They kept me in the loop EVERY step of the way. They even wash your car! I…
I am extremely satisfied with the service that I received. Everyone was very professional, kind , courteous and they did a great job. I will definitely be bringing my car back for all my future oil changes, and any other services my car may need. Thank you guys for such a great job.
They did a good job diagnosing and repairing my minivan's air conditioning and it has stayed cold since. And when the fuel pump failed only a year after I had it replaced, they took the time to make sure the warranty on it was honored even though it had been replaced at another mechanic. Excellent customer…
Stephen and co exceeded expectations when my family and I needed it most. They quickly and efficiently diagnosed my car even though they were minutes from closing.. on a Friday! They could of easily (and realistically should have) asked me to come back Monday, however, they agreed to help. Fortunately for us, the…
Best car mechanic I have ever been too. Excellent customer service.
JD and Steven were excellent. They were super professional and demonstrate integrity. I found them online and came in for a headlight that was burned out. I’m staying in Asheville and didn’t want to drive home with a single headlight. They fit me in mid afternoon and my car was ready by six. Driving home that…
Amazing shop. You cannot go to a better place. Everyone at that shop cares about the job they do and it shows. Best Auto Repair shop I have ever been to.
Pleased with the service to my 11-year-old minivan. Needed several repairs that were discovered because of a radiator leak.
Great staff and great customer service. Very friendly and honest car dealership which is hard to find. Had a problem with scheduling at first but they fixed the issue right away and it was smooth sailing since. I've definitely found my new car service repair shop!
If you want quality work, you do not need to go any where else in Greenville. Convenient location, personable staff, and a great lounge area are all reasons to take your vehicle to Mason & Sons the next time you need service. Mason & Sons is a shop that you can trust with your vehicle and expect top quality service every time.
I took my car in to get new tires, get the oil changed and have my breaks re-done. Mason & Sons did a great job communicating their progress and were very kind the whole time. There were a few snags that were not directly related to Mason & Sons control but strived to help as much as possible to make the experience seamless.
This is by far the best place where you can take your vehicle to repair it. His owner (Stephen) is customer-oriented, charismatic, supportive, extremely honest and a high qualified professional. We went to Greenville for a weekend trip and the car broke down, he wasn't able to repair it because we brought the car on…
Never have had a better experience or service anywhere else.
Second visit to Mason & Sons Automotive. The staff continue to exalt honesty and integrity that is unmatched! They truly treat their customers with empathy. I believe it to be their passion and misson in life, serving others with out judgementalness and love. It's what this world needs more of right? Who knew you…
The employees were very cordial and helpful. They explained everything that was needed and gave estimates before they performed the work. Took great care of my wife's car!!!
As always, everyone at Mason's bent over backwards to be of help. They always go way beyond "just" doing the job. You look for honest, reliable, cheerful, competent service? This is the place to bring your vehicle. The not listed part is a good "car wash". Thank you!
They went above and beyond any mechanics shop I have been to!! When it was determined I had to leave my truck, they dropped me off at my house which was several miles away. Once the services were completed the same day they brought my truck to me after business hours shiny and clean. All general maintenance was done…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 63 | — |
| Oil change | 49 | — |
| Tires | 42 | — |
| Auto engine diagnostic | 35 | — |
| Brakes | 27 | — |
| Engine repair | 24 | — |
| Wheel alignment | 23 | — |
| Steering & suspension repair | 17 | — |
