Experts Reviews · Company report
Mason & Sons Tire & Automotive Repair Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mason & Sons Tire & Automotive Repair Center

Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.9★ from 559 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mason & Sons Tire & Automotive Repair Center is better than 88% of tire repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 90% of tire repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 46% of tire repair shops.C
46

Reviews for your job

Customers hired Mason & Sons Tire & Automotive Repair Center for 8 kinds of job.

Mason & Sons Tire & Automotive Repair Center for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Oil change” · showing 20

Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I took my truck in Monday morning to have front end work done, oil change, and tire rotation. Turns out the front end work was serious. Bailey took care of me and had my truck back to me Tuesday evening. Great service!

Reasonable priceSteering & suspension repairWheel alignmentOil change
EricLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

From my first phone call, I felt these men had me covered, with hard to find parts and tracking them down to reasonable pricing for labor, I now have a go to shop for my needs. Thank you Steve, JD, Bailey and all. Five Stars all around.

Reasonable priceAuto battery replacementSteering & suspension repairGeneral repairs & maintenance
Sylvia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and explained everything well!

Reasonable priceOil change
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I took my car in Friday morning and they work me in I need the car back that day to return to Tennessee Monday morning early. To do that they worked and hour and 45 minutes past closing time to get the job done. Not many other would do that. They do their work as unto the Lord.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceVehicle Inspection
Charmaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys are the best!

Reasonable priceGeneral repairs & maintenanceOil change
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Mason and Sons were very knowledgeable in servicing my car!! They provided excellent service and communication during the time my car was being serviced!!

Great priceTiresGeneral repairs & maintenanceTire rotations
Amethyst7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Thanksgiving was a month away when I scheduled for an appt one day b4. When the day arrived, I was informed that there were others that had been worked on and that I would have to come back after lunchtime - I said no problem. Long story short, the 'car doctors' took care of what I intended to be done (despite of…

Reasonable priceVehicle InspectionOil change
DeAnnaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Amazing customer service experience...I would highly recommend them for all your auto repair needs. The courtesy wash was icing on the cake!! They also take the time to deliver it back if you don't have a ride . Thank you!! 😊They truly go above and beyond!! I would give them 10 Stars if it was available, they…

Great priceElectrical repairAuto brake repairTire rotations
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very punctual and great communication! I went in assuming I had a transmission issue but after just a short conversation with the team a Mason & Son’s they quickly narrowed down what my actual issue was and repaired it promptly. My car drives great and problem solved! I highly recommend.

Reasonable priceTransmissionSteering & suspension repairOil change
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I towed my car to Japanese auto service. Originally they were great. After 8 days they didn’t even look at my car. I called Thursday. It would be Monday before they could look at my car. I called Monday they told me they didn’t know when they would be able to look at my car. I left a voicemail if I should…

Great priceTransmissionCarburetor cleaningElectrical repair
tompatterson10172 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Extremely nice folks, thorough service and inspection. Repeat customer and will be back !!!!!!!

General repairs & maintenanceOil changeVehicle Inspection
ShariLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trying to find an alternative to the dealership prices led me to Mason & Sons. From the FIRST call to paying for the front end alignment and oil change I cannot be more pleased! I appreciate their reminders and professionalism and will go back to them for sure!

Oil change
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Mason & Sons always treat me like a favorite customer! They are professional and thorough about the services they will be providing at my visit and providing an accurate cost estimate as well as how long the work will take. And they always wash my car before I pick it up. How do you beat that?!

Air & cabin filter replacementAuto maintenanceOil change
Areli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It’s a wonderful place to bring your vehicle in and everyone there is super friendly, they get the job done, they are really good at what they do

Oil change
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have dealt with various mechanics/automotive repair over the years, but Mason & Sons Tire & Automotive Repair Center is an exceptional business. Not only are the mechanics very skilled in diagnostics and repair, but the customer service is second-to-none. They are all very personable, communicative and keenly…

Air & cabin filter replacementAuto A/C replacementElectrical
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I use Mason and Sons for all my automotive needs. They always do an excellent job and if something is not right, they make it right. I highly recommned them because they are people you can trust.

Oil change
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Used them twice in the last couple of weeks for a tire replacement and an oil change. Excellent service and care both times! Easy to work with and helped on short notice both times.

Auto tire replacementOil change
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mason & Sons has wonderful customer service and they provide thorough and trustworthy service. Their prices are very reasonable and I just loved that they detailed my car in and out before I picked it up. I wasn’t expecting that level of service. Fantastic!

Oil changeTire rotations
LindsayLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This place was great! My car wasn’t driving so smooth, and I hadn’t had it checked in a while so decided to get a full car inspection at Mason & Sons. It was my first time there, but anything they saw, they took pictures of for me to approve or decline the service. They were very honest, and made sure to say whether…

BatteryBrakesGeneral repairs & maintenance
Angie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I appreciate the service I get at Mason ans Sons. I appreciate that they also wash and vacuum my car when I take it in for an oil change. The go above what is expected and give you excellent service.

Oil change+ Quality+ Professionalism+ Value

Show more oil change reviews (29 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 70%Overpriced 0%Not sure 2%

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