Experts Reviews · Company report
Mason & Sons Tire & Automotive Repair Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mason & Sons Tire & Automotive Repair Center

Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.9★ from 559 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mason & Sons Tire & Automotive Repair Center is better than 88% of tire repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 90% of tire repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 46% of tire repair shops.C
46

Reviews for your job

Customers hired Mason & Sons Tire & Automotive Repair Center for 8 kinds of job.

Mason & Sons Tire & Automotive Repair Center for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Steering & suspension repair”

Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I took my truck in Monday morning to have front end work done, oil change, and tire rotation. Turns out the front end work was serious. Bailey took care of me and had my truck back to me Tuesday evening. Great service!

Reasonable priceSteering & suspension repairWheel alignmentOil change
EricLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

From my first phone call, I felt these men had me covered, with hard to find parts and tracking them down to reasonable pricing for labor, I now have a go to shop for my needs. Thank you Steve, JD, Bailey and all. Five Stars all around.

Reasonable priceAuto battery replacementSteering & suspension repairGeneral repairs & maintenance
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I took my car in Friday morning and they work me in I need the car back that day to return to Tennessee Monday morning early. To do that they worked and hour and 45 minutes past closing time to get the job done. Not many other would do that. They do their work as unto the Lord.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceVehicle Inspection
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very punctual and great communication! I went in assuming I had a transmission issue but after just a short conversation with the team a Mason & Son’s they quickly narrowed down what my actual issue was and repaired it promptly. My car drives great and problem solved! I highly recommend.

Reasonable priceTransmissionSteering & suspension repairOil change
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

they never take advantage of the customer, they have always done me right!

TransmissionElectrical repairTires
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I towed my car to Japanese auto service. Originally they were great. After 8 days they didn’t even look at my car. I called Thursday. It would be Monday before they could look at my car. I called Monday they told me they didn’t know when they would be able to look at my car. I left a voicemail if I should…

Great priceTransmissionCarburetor cleaningElectrical repair
TyrusLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am homeless and handicapped and took my vehicle first to a "service specialist" in Wallhalla to fix my power steering leak they replaced the high side hose billed me 270 dollars. Then I returned to Greenville noticed there was a more serious leak now! I also noticed a serious pop and creak in my font end that…

Auto maintenanceSteering & suspension replacementSteering & suspension repair
Christopher12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

By far the best experience I've ever had with a car repair shop. JD was very helpful throughout the entire process. They take pictures of everything they find in a diagnostic check. They send all their findings and you can agree or disagree to the work. I like this feature because they are basically proving the work…

Air & cabin filter replacementOil changeSteering & suspension replacement
JoeyLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I've had my vehicles serviced by Stephen Mason for nearly 20 years. He and his crew of mechanics are skilled and friendly. I trust them to do a thorough and complete job and they always go above and beyond to treat me and my truck well.

BatteryBrakesEngine repair
Jesse8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Competitive prices, great customer service, & they even drove my car to me after the repairs were finished. 10/10.

General repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Second visit to Mason & Sons Automotive. The staff continue to exalt honesty and integrity that is unmatched! They truly treat their customers with empathy. I believe it to be their passion and misson in life, serving others with out judgementalness and love. It's what this world needs more of right? Who knew you…

ElectricalGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Value
ChristopherLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt, transparent, and highly skilled. They do it right, and on the very rare occasion when they don’t get it right the first time, they make it right quickly, even working past closing. We bring four cars to them and would not willingly go anywhere else.

BrakesSteering & suspension repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
Imdat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

First off they are really really nice and came to my house and gave me an estimate. I had needed some bodywork done due to my hood flying back a d shattering my windshield damaging my frame. Stephen came out was very professional, very patient, and have me an unbeatable price on the bodywork that needed to be sone.…

Auto detailingAuto glass repairBattery
Dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
Theo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
daniel5 years ago★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Professionalism
MarkLocal Guide · 228 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Rating only, no written review.

Auto engine diagnosticSteering & suspension repairWheel alignment+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 70%Overpriced 0%Not sure 2%

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