Experts Reviews · Company report
Mason & Sons Tire & Automotive Repair Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%46+3.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Mason & Sons Tire & Automotive Repair Center

Greenville, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.9★ from 559 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mason & Sons Tire & Automotive Repair Center is better than 88% of tire repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 90% of tire repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mason & Sons Tire & Automotive Repair Center is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mason & Sons Tire & Automotive Repair Center is better than 46% of tire repair shops.C
46

Reviews for your job

Customers hired Mason & Sons Tire & Automotive Repair Center for 8 kinds of job.

Mason & Sons Tire & Automotive Repair Center for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Wheel alignment”

Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I took my truck in Monday morning to have front end work done, oil change, and tire rotation. Turns out the front end work was serious. Bailey took care of me and had my truck back to me Tuesday evening. Great service!

Reasonable priceSteering & suspension repairWheel alignmentOil change
Víctor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

El mejor servicio que he encontrado en greenville son 10/10 son muy buenos rápido amables pacientes y sobre todo estan pendientes de uno y el auto, mas que recomendado espero sigan por muchos años gracias por sus servicios y los de sus muchachos

Great priceTransmissionTiresAuto engine diagnostic
LaurenLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend! Got a screw in my tire while visiting and they went the extra mile to get me fixed up and on my way so I didn’t miss my brother’s wedding. They also did a full check on the car and laid it out without any pressure to add services. If you are looking for someone to be honest AND do excellent quality work, this is the place.

Great priceTiresWheel alignment
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

they never take advantage of the customer, they have always done me right!

TransmissionElectrical repairTires
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I towed my car to Japanese auto service. Originally they were great. After 8 days they didn’t even look at my car. I called Thursday. It would be Monday before they could look at my car. I called Monday they told me they didn’t know when they would be able to look at my car. I left a voicemail if I should…

Great priceTransmissionCarburetor cleaningElectrical repair
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My wife’s new to us used car got sent to this shop with some pretty serious damage to the transfer case. I have never met anyone from this shop or had any dealings with them at all. They had no idea who I was as well. Within the first phone call with them I knew I was in good hands and I was gonna get taken care of.…

Auto maintenanceTire rotationsTransmission replacement
BobLocal Guide · 140 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did wonderful job on the wheel alignment. Happy with there free inspection. Didn't know my license plate light was out. Great Job!!!

Wheel alignment
Jay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mason and Sons are always easy and pleasant to work with, they are efficient and keep you informed about what's going on with your vehicle. They don't do anything without approval from you in advance.

Auto battery maintenanceAuto brake replacementTire rotations
Christopher12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

By far the best experience I've ever had with a car repair shop. JD was very helpful throughout the entire process. They take pictures of everything they find in a diagnostic check. They send all their findings and you can agree or disagree to the work. I like this feature because they are basically proving the work…

Air & cabin filter replacementOil changeSteering & suspension replacement
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came in with a flat tire, but quickly decided on a set of new tires given the existing wear. They were totally booked for the day, but managed to get my work done so I could get home. Discussed various tire options base on my needs. Even cleaned the car!

TiresWheel alignment+ Punctuality+ Quality+ Professionalism
JoeyLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I've had my vehicles serviced by Stephen Mason for nearly 20 years. He and his crew of mechanics are skilled and friendly. I trust them to do a thorough and complete job and they always go above and beyond to treat me and my truck well.

BatteryBrakesEngine repair
Manuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am extremely satisfied with the service that I received. Everyone was very professional, kind , courteous and they did a great job. I will definitely be bringing my car back for all my future oil changes, and any other services my car may need. Thank you guys for such a great job.

Auto detailingBatteryGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Abraham9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

If you want quality work, you do not need to go any where else in Greenville. Convenient location, personable staff, and a great lounge area are all reasons to take your vehicle to Mason & Sons the next time you need service. Mason & Sons is a shop that you can trust with your vehicle and expect top quality service every time.

General repairs & maintenanceAuto interior vacuumingOil change+ Quality+ Professionalism
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I took my car in to get new tires, get the oil changed and have my breaks re-done. Mason & Sons did a great job communicating their progress and were very kind the whole time. There were a few snags that were not directly related to Mason & Sons control but strived to help as much as possible to make the experience seamless.

General repairs & maintenanceOil changeWheel alignment+ Quality+ Professionalism
KevinLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys could not have been better. Professional, caring and addressed all my questions and more with additional follow-up. They went above and beyond. I could not be happier with their service and my experience !!!

TiresWheel alignment+ Quality+ Professionalism
ChristopherLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt, transparent, and highly skilled. They do it right, and on the very rare occasion when they don’t get it right the first time, they make it right quickly, even working past closing. We bring four cars to them and would not willingly go anywhere else.

BrakesSteering & suspension repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
HalnRuth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As always, everyone at Mason's bent over backwards to be of help. They always go way beyond "just" doing the job. You look for honest, reliable, cheerful, competent service? This is the place to bring your vehicle. The not listed part is a good "car wash". Thank you!

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Theo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
daniel5 years ago★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Professionalism
Claude16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Air conditioningAuto engine diagnosticGeneral repairs & maintenance
Nathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticEngine repair+ Quality+ Professionalism+ Value
KendriaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Quality+ Professionalism
MarkLocal Guide · 228 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Rating only, no written review.

Auto engine diagnosticSteering & suspension repairWheel alignment+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 70%Overpriced 0%Not sure 2%

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