Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Reviewers frequently cite responsive communication, punctuality, and competitive pricing as key strengths of the contractor's services, which include plumbing, electrical work, and home remodeling. Customers often note that the team arrives on time, cleans up after projects, and provides clear explanations regarding repairs and building codes. However, low-star reviews report that initial low estimates can lead to substandard craftsmanship, such as loose hardware and electrical issues, alongside a lack of follow-up communication after contracts are signed.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
55 Google reviews we collected
Phrases our text analysis found in 44 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very happy with the work, they transformed my old home in Lynn Mass, into a newly renovated modern style home, and would definitely recommend.”
“He did some electrical work in my rental property & in my house, very professional, very recommended”
“He fixed our shower quickly and for a reasonable price.”
“Guillermo will give you an estimate right away then once you agree on the contract and start time he doesn’t get back to you.”
“He did a great job installing my new shower tub, shades and other fixes around my place.”
“I called Massachusetts General Contrator for a clogged sink, and they were able to come out the same day.”
“They do an excellent job Painting and remodeling, Friendly and reliable crews.”
“Very responsive and knowledgeable, and patiently answered all my questions.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Massachusetts General Contractor for 8 kinds of job. Pick one to see what they paid and said.
He did some electrical work in my rental property & in my house, very professional, very recommended
So lucky to have found Guillermo!! He is very responsive, honest and hard working. He did a great job installing my new shower tub, shades and other fixes around my place. I will hire again in a heartbeat.
Guillermo was helpful, what i liked about it he was detailed, respectful, patient, and provided information on what he found and how to avoid it from happening again. For frozen pipe repair & for providing with the home heating inspections & recommendations Would recommend him for sure
Guillermo and his team did excellent work. He perfectly executed the vision we had for our kitchen and bathroom. He got everything done on time and to completion. Very responsive and knowledgeable, and patiently answered all my questions. We’ll definitely work with Guillermo again—great guy!
I called Massachusetts General Contrator for a clogged sink, and they were able to come out the same day. Guillermo and Johnny were prompt, professional, and had the issue fixed in 30 minutes. He even cleaned up the area afterward. Highly recommend for fast and efficient service!
The crew is amazing! Talented, responsible, and very affordable!! I’m waiting for an estimate for my next home improvement!!!! Highly recommended!!!
| Job | Reviews | Category typical |
|---|---|---|
| Paint indoors | 7 | — |
| Drywall installation | 7 | — |
| Install flooring | 6 | — |
| Painting | 6 | — |
| Drywall repair | 5 | — |
| Tile work installation | 4 | — |
| Tile work replacement | 4 | — |
| Remodeling | 4 | — |
4.8 ★★★★★ 55 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
He did some electrical work in my rental property & in my house, very professional, very recommended
Thank you Elmer! Looking forward to changing the fan light next week! Thank you for recommending our construction company!
So lucky to have found Guillermo!! He is very responsive, honest and hard working. He did a great job installing my new shower tub, shades and other fixes around my place. I will hire again in a heartbeat.
Thank you Jill your words are appreciated highly! I hope you enjoy the new, safe & classy shower upgrade, thank you for trusting us while you were on vacation! We’ll be there for you in a heartbeat if you need any home repair services!
Guillermo was helpful, what i liked about it he was detailed, respectful, patient, and provided information on what he found and how to avoid it from happening again. For frozen pipe repair & for providing with the home heating inspections & recommendations Would recommend him for sure
Alex thank you for the communication with all your help- We wouldn’t have been able to unfreeze the frozen pipe, I’m so glad that you talked about the heating right after the frozen pipe repair, now that we addressed all these issues, your tenants should be living more comfortably and have the knowledge on how to keep a warm in winter & take care of the house, thank you for choosing us as your home repair service! We’ll be around for any other repairs!
Guillermo and his team did excellent work. He perfectly executed the vision we had for our kitchen and bathroom. He got everything done on time and to completion. Very responsive and knowledgeable, and patiently answered all my questions. We’ll definitely work with Guillermo again—great guy!
Tom & Liana, it was truly an honor to work in your home in Swampscott MA, thanks to all the communication we were able to get the bathroom remodel & kitchen renovations, electrical repairs, fans, chandelier - done as planned! Your vision was very clear & all the details decisions you guys made reflected that. I appreciate your kindness! The food, snack, beverages, pizza! We go work at homes to leave a strong lasting good impression through our quality work & respectful ways, but you guys left an even better impression on my crew & myself! Best of wishes as always! Thank you a ton!
I called Massachusetts General Contrator for a clogged sink, and they were able to come out the same day. Guillermo and Johnny were prompt, professional, and had the issue fixed in 30 minutes. He even cleaned up the area afterward. Highly recommend for fast and efficient service!
Ruben thank you for having trusted us with your sink repair, I know it can be a little scary breaking down any substance inside the sink but your in good hands,we did our best by snaking it 50 ft down & breaking apart some waste/debris to get those drains unclogged, it was a pleasure to service your home repair in Peabody Mass! Beautiful home decor by the way & even more beautiful dogs!
The crew is amazing! Talented, responsible, and very affordable!! I’m waiting for an estimate for my next home improvement!!!! Highly recommended!!!
Thank you Christopher! Carmen & little Carmen! It was a honor doing the vinyl floors in the entire basement & painting it, repairing the water damage on the ceiling & taking out that old siding in the back, waterproofing it & putting the pvc boards instead, it looks classy! It was a smart idea to change the exterior light to a camera flood light! beautiful views of the house by the way! We’ll be working on the estimate for you for the doors, windows! Thank you for the opportunity!
Great experience with Guillermo from start to finish. The bathroom remodel came out beautiful, the flooring looks amazing, and all the electrical work and recessed lighting were done perfectly. Everything was painted clean and professional. Very happy with the work, they transformed my old home in Lynn Mass, into a newly renovated modern style home, and would definitely recommend.
Thank you Angel, Taty & little Madison! it was my pleasure to remodel the bathroom, I really like the slick shower walls & tub from delta we installed for you. It was an elegant & quick turn around with the vinyl tiles & shower walls. You did an awesome job giving us the inspiration of what you wanted and we delivered. Also nice job with the distribution of the recessed lights, it really brought a lot of life to the new floors we installed & fresh paint on the walls! Enjoy your brand new home! Looking forward to your next future project!
I highly recommend Guillermo! He fixed our shower quickly and for a reasonable price. Great communication from when I first reached out to get a quote to the end of the project.
Thank you so much! It was a pleasure to help you with the mixing valve & patch up, lovely family! Wish yall the best!
Very reliable & affordable contractor.
Thank you!
Excellent company. Gets the job done. Would highly recommend.
Thank you Micheal & Hilary & little Nate! It is an honor to remodel the full bathroom for you guys, I really like your design, I appreciate you giving us the opportunity to install a sump pump for your first floor apartment to drain the water properly! Also for letting me do the cat entrance in the bedroom! It was the first time I see that design for a cat door entrance! Very cool!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
