Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Massey Services Pest Control

Baton Rouge, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 527 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 89% of pest control services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 92% of pest control services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$146
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#77 / 192
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Bug & insect extermination” · showing 40

Jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★

Thanks Tyler!

Not sureBug & insect extermination
courtney10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler came to save the day! Was having an issue with drain bugs and he was in and out with a solution.

Bug & insect extermination
DivineLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tyler is always polite and friendly when he comes in my apartment to spray. He listened when I told him where my cat’s food bowl was and when I remind him he always remembers. Past technicians would leave the floor soaking wet everywhere they sprayed which would dry white and I would have to mop every time after.…

Bug & insect extermination
Jo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I always appreciate the friendliness of the Massey service technicians that see about our pest control at The Everly. Tyler was very kind and conscientious of his job today and provided excellent customer service.

Not sureBug & insect extermination
Samantha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was quick and professional!

General pest inspectionBug & insect extermination
Brooke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was quick and efficient. Very polite.

Great priceBug & insect extermination
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was polite, professional and very knowledgeable. He made us feel confident with his service. We look forward to dealing with him in the future!

Paid $100–120Great priceTermite exterminationGeneral pest inspectionBug & insect extermination
Alexa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tyler was super nice and quick about spraying, and he was very respectful. 10/10!

Bug & insect extermination
Madeleine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brian was incredibly thorough observant figured out where/how pests are accessing my attic. Then he offered viable ways that Massey could fix this issue for me. Highly recommend.

Paid $120–140Reasonable priceHome inspectionRodent exterminationSpider extermination
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Madelynn Dupre serviced our home and was amazing! She listened to our concerns and met all of our expetations! Thank you!

Paid $100–120Reasonable priceBug & insect extermination
JackieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Tyler did a great job today. He is super friendly and informative.

Paid $80–100Reasonable priceHornet & wasp exterminationTermite inspectionSpider extermination
Ms7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tylor with Massey Pest Control did a thorough pest service treatment today. He was punctual, polite , good communication skills, attention to detailed and he did a good job

Bug & insect extermination
NeelLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had these guys for my termite contract and pest control for years now. Always a good experience, Brant is the man and took his time with the termite stations and inspection this year. Haven't had issues with termites or pests since I've had them and they are happy to address anything that ever does come up. Not going anywhere else as a customer.

Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
JudyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Massey provides great services. Tyler is informs me of what he will be doing and I feel he always goes above and beyond.

Paid $60–80Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
JENEE8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Tyler was professional and informative.

Paid $60–80Great priceGeneral pest inspectionBug & insect extermination
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have had Massey do our pest control for a while now. It is so nice to be at work (even in the warehouse) and never worry about seeing a roach or a rat! Our tech Timothy K. has always been very prompt to arrive early and is very thorough in keeping the pest away. He is polite to all our staff and very knowledgeable about what he does.

Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
RobertLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brian does a great job servicing our home. Thanks again!

Bug & insect extermination
BaileyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very knowledgeable and kind people! Always appreciative of your business. Thank you! Jacob Mougeot you the man!

Bug & insect extermination
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great quick service from Tyler

Not sureGeneral pest inspectionBug & insect extermination
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler did a great job. He called before he came out and made me aware when he had arrived. He was very nice and polite.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect extermination
Gerald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler came to house and sprayed the exterior. He was very nice and even gave a recommendation for additional services just in case we need other help. He was very knowledgeable

Great priceBug & insect extermination
Halie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was amazing and very courteous! Has a great demeanor and professionalism about him!

Termite inspectionGeneral pest inspectionBug & insect extermination
Nathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler did a fantastic job

Bug & insect extermination
johnathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Massey has done a fantastic job since taking over pest control at our plant. I, personally, had an ant problem in and around my office. I brought it up to Timothy Kraft, our Massey rep, and after a brief walk of the job, he had some solutions ready. It’s been around 2 months since I’ve seen any ants. I can only…

Termite exterminationBug & insect exterminationAnt extermination
tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Tyler was very detailed and helpful with the services he provided us with today.

Paid $80–100Great priceRodent exterminationSpider exterminationCockroach extermination
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely love Massey’s and definitely recommend them! Staff is always extremely nice and they always give great feedback for services. And shoutout to Tyler for always being super nice and always doing a great and thorough job!

Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tyler came out to the house today and did an excellent job servicing our place. Prompt, Courteous, and knowledgeable. Moving forward we will use Massey for all of our pest control.

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tyler was very courteous and thorough!

Bug & insect extermination
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Pest Treatment

Paid $120–140Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brant did a great job

Paid $60–80Reasonable priceBug & insect extermination
Tremelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Tyler was very great and very detailed with servicing unit. Will recommend everytime!

Reasonable priceAnt exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tyler was the technician. Great service and answered all my questions.

General pest inspectionBug & insect extermination
JohnLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tyler was courteous and efficient.

General pest inspectionBug & insect extermination
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tyler Morel was very efficient and professional! Great experience.

Bug & insect extermination
Meghan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Niikow has been servicing our home and has been doing such a great job. We have not had a single issue with bugs getting inside and he is very thorough on his inspections each quarter.

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
LorenLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Massey Services is always on the ball! Been a long time customer and we have no more bug problems! Meghan is always there to help if they need to come back and do another spray. Thanks so much for always taking care of us!

Bug & insect exterminationFlea & mite exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a hornets nest on the eve of our house. The technician came out and was very professional and took care of the nest with no problem.

Bug & insect extermination
Monica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Prompt response

Bug & insect extermination
Marki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been very happy with Massey's. From the very beginng meeting with Trentin made it super easy to understand the process and what all was expected of the company. I felt very comfortable with the information he provided as he was very knowledgeable in their services. I knew excatly what expect when our tech…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
PresidiumLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken with Massey services does an excellent job of maintaining our property. He is thorough, friendly and professional.

Bug & insect extermination+ Quality

Show more bug & insect extermination reviews (11 more) →

Price

$100-16% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 45%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection102$66–$136
Bug & insect extermination51$66–$146
Home inspection46$66–$173
Termite inspection33$93–$323
Ant extermination27$86–$246
Rodent extermination26$91–$323
Cockroach extermination24$88–$282
Spider extermination17$73–$159

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