Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Massey Services Pest Control

Baton Rouge, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 527 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 89% of pest control services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 92% of pest control services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#121 / 186
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Cockroach extermination”

Liberty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler monitors my apartment complex & Ive never had any issues! 10/10 recommend the company & kudos to Tyler for the wonderful service!

General pest inspectionCockroach extermination
JackieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Tyler did a great job today. He is super friendly and informative.

Paid $80–100Reasonable priceHornet & wasp exterminationTermite inspectionSpider extermination
TalesiaLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tyler was kind, considerate and just awesome! He leaves a really good impression of the Massey organization. I explain my extreme fear on roaches even dead ones and he didnt dismiss or down play it, he completely understood and gave me some information about American roaches and put my mind at ease. Definitely a…

Paid $200+Reasonable priceSpider exterminationCockroach exterminationService not listed
NeelLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had these guys for my termite contract and pest control for years now. Always a good experience, Brant is the man and took his time with the termite stations and inspection this year. Haven't had issues with termites or pests since I've had them and they are happy to address anything that ever does come up. Not going anywhere else as a customer.

Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have had Massey do our pest control for a while now. It is so nice to be at work (even in the warehouse) and never worry about seeing a roach or a rat! Our tech Timothy K. has always been very prompt to arrive early and is very thorough in keeping the pest away. He is polite to all our staff and very knowledgeable about what he does.

Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Seth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was professional, friendly, and performed a great job whole answering any and all questions. 10/10. Great service.

Great priceHome inspectionFlea & mite exterminationGeneral pest inspection
tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Tyler was very detailed and helpful with the services he provided us with today.

Paid $80–100Great priceRodent exterminationSpider exterminationCockroach extermination
Glenda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very easy to schedule and work with. Tyler is so informed and can answer any questions. I asked if you could spray for something in my garage and he was on it. I love seeing that there is still great customer service out there.

Great priceHome inspectionRodent exterminationCockroach extermination
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely love Massey’s and definitely recommend them! Staff is always extremely nice and they always give great feedback for services. And shoutout to Tyler for always being super nice and always doing a great and thorough job!

Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Suzanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tyler

Great priceCockroach extermination
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Pest Treatment

Paid $120–140Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Tremelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Tyler was very great and very detailed with servicing unit. Will recommend everytime!

Reasonable priceAnt exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brant went the extra mile

General pest inspectionCockroach exterminationAnt extermination
Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tyler and his team arrived to my residence today and we’re so helpful about explaining exactly what they were going to do in the areas they were going to treat.

Great priceCockroach exterminationAnt extermination
Rhonda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Yolanda Colar has been telling me about Massey Services since she has started working there and I kept telling her I didn’t want pest service until I got ants that I couldn’t get rid of, she came out and did my initial service and I was impressed at how detailed she was. I would definitely be recommending Massey Services to friends and family

Ant exterminationCockroach exterminationHome inspection
Marki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been very happy with Massey's. From the very beginng meeting with Trentin made it super easy to understand the process and what all was expected of the company. I felt very comfortable with the information he provided as he was very knowledgeable in their services. I knew excatly what expect when our tech…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Store3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just love Ashley. She is so sweet, very professional. Since she has started servicing our business we have not observed any pests of any kind. She is very thorough and we always look forward to seeing her.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
El11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

The initial inspection happened and it was not as thorough as it should have been so we had to redo the entire process over again. Apparently the first technician did not do as he was supposed to which allowed the pest issue to presume even after they sprayed the first two times. After many visits of them coming out…

Cockroach exterminationLawn pest controlRodent extermination
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We LOVE Mrs Yolanda Colar! She is top notch always professional and very thorough with her services. We look forward to Wednesdays here at The District when Mrs. Yolanda comes by.

Ant exterminationBed bug exterminationCockroach extermination+ Punctuality+ Quality+ Professionalism
mikki-layla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've been working with Massey Services for almost 5 months now doing pest control and inspections weekly. I've genuinely enjoyed working with such a great company. Their responsiveness and attention to detail really outshines any other pest control service team I've worked with! Here at our property, we are honored…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
mistirain1990Local Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We moved from an apartment that had a horrible German cockroach problem, and unfortunately brought them with us to our new house. I had another pest control personal spraying every two months for almost a year and it wasn't getting any better. My sister-in-law told me about Massey. I called and the same day someone…

Cockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Brett3 weeks ago★★★★★

Rating only, no written review.

Paid $100–120Great priceHome inspectionGeneral pest inspectionCockroach extermination
Bridgette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bed bug exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Lake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Quality+ Professionalism

Price

$100-16% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 45%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection102$66–$136
Bug & insect extermination51$66–$146
Home inspection46$66–$173
Termite inspection33$93–$323
Ant extermination27$86–$246
Rodent extermination26$91–$323
Cockroach extermination24$88–$282
Spider extermination17$73–$159

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