Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREMassey Services Pest Control
Baton Rouge, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 527 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 89% of pest control services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 92% of pest control services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
Reviews for your job
Customers hired Massey Services Pest Control for 8 kinds of job.
Massey Services Pest Control for lawn pest control
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.40
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 29/100.How Job match is calculatedBuilt only from reviews Google tagged “Lawn pest control”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 21
All 5 Google reviews tagged “Lawn pest control”
SammyLocal Guide · 185 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Friendly, knowledgeable. Just got my 1st application.
Lawn careLawn pest controlWeed control
Nell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
Never clean wasps nest. Never offer to come inside to spray. They show up and spray outside and leave. NOT RECOMMENDED
Hornet & wasp exterminationLawn pest controlGeneral pest inspection− Responsiveness− Punctuality
El11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★
The initial inspection happened and it was not as thorough as it should have been so we had to redo the entire process over again. Apparently the first technician did not do as he was supposed to which allowed the pest issue to presume even after they sprayed the first two times. After many visits of them coming out…
Cockroach exterminationLawn pest controlRodent extermination
Lucinda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Very thorough, and polite. Knowledgeable and efficient
Bug & insect exterminationLawn pest control+ Punctuality+ Quality+ Professionalism
Lake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Quality+ Professionalism
Price
$100-16% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 41%Reasonable 45%Overpriced 0%Not sure 14%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 102 | $66–$136 |
| Bug & insect extermination | 51 | $66–$146 |
| Home inspection | 46 | $66–$173 |
| Termite inspection | 33 | $93–$323 |
| Ant extermination | 27 | $86–$246 |
| Rodent extermination | 26 | $91–$323 |
| Cockroach extermination | 24 | $88–$282 |
| Spider extermination | 17 | $73–$159 |
