Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Massey Services Pest Control

Baton Rouge, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #126Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 527 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 94% of pest control services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 89% of pest control services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 92% of pest control services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$133–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 149
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Termite extermination”

Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tyler was polite, professional and very knowledgeable. He made us feel confident with his service. We look forward to dealing with him in the future!

Paid $100–120Great priceTermite exterminationGeneral pest inspectionBug & insect extermination
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Darrion did a great service at installing my termite traps

Termite extermination
NeelLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had these guys for my termite contract and pest control for years now. Always a good experience, Brant is the man and took his time with the termite stations and inspection this year. Haven't had issues with termites or pests since I've had them and they are happy to address anything that ever does come up. Not going anywhere else as a customer.

Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Lexi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a great experience with Massey Services Pest Control, especially thanks to my technician Darrion. They were professional, punctual, and very knowledgeable. They took the time to explain the treatment process, answered all my questions, and made sure everything was done thoroughly. I highly recommend Massey…

Home inspectionTermite inspectionTermite extermination
johnathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Massey has done a fantastic job since taking over pest control at our plant. I, personally, had an ant problem in and around my office. I brought it up to Timothy Kraft, our Massey rep, and after a brief walk of the job, he had some solutions ready. It’s been around 2 months since I’ve seen any ants. I can only…

Termite exterminationBug & insect exterminationAnt extermination
Tremelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Tyler was very great and very detailed with servicing unit. Will recommend everytime!

Reasonable priceAnt exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Marki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been very happy with Massey's. From the very beginng meeting with Trentin made it super easy to understand the process and what all was expected of the company. I felt very comfortable with the information he provided as he was very knowledgeable in their services. I knew excatly what expect when our tech…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
ElidiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable and easy to work with

Termite inspectionTermite extermination
KRAFT1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceTermite inspectionTermite extermination
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $100–120Great priceTermite exterminationBug & insect extermination

Price

$100-16% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 45%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection102$66–$136
Bug & insect extermination51$66–$146
Home inspection46$66–$173
Termite inspection33$93–$323
Ant extermination27$86–$246
Rodent extermination26$91–$323
Cockroach extermination24$88–$282
Spider extermination17$73–$159

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