Pest control service · Dallas, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 86 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★1,193 Google reviews · 23 photos
94%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$17typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Massey Services 4.9 out of 5 based on 1193 reviews, with the owner responding to 98% of them. Customers frequently praise the professionalism, punctuality, and detailed explanations provided during termite inspections and general pest treatments. Staff members are often described as knowledgeable and courteous when discussing pricing and prevention strategies. However, some lower-rated reviews cite issues with communication regarding appointment changes and perceived lack of accountability in resolving ongoing pest problems or billing concerns.
Google rating: 4.9 out of 5 from 1,193 reviews (94% five-star).
Reviews on this page: 1,193 Google reviews (1,111 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 19, 2026.
Service: Pest Control Service serving Dallas, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Massey Services Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control: 88/100 on this factor. Category median: 93.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control: 85/100 on this factor. Category median: 98.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
1,193 Google reviews we collected
4.9of 5
5 stars1,12794%
4 stars232%
3 stars81%
2 stars40%
1 star313%
Praise vs complaints
Phrases our text analysis found in 1,111 written reviews
97%praise
Praise1,17097%
Complaints323%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4538%
Reasonable2521%
Overpriced11%
Not sure4639%
$17-86% vs typical pest control services
Middle half of what 46 customers paid ($4–$114) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53244%
Quality & results36230%
Speed & response1079%
Communication847%
Would recommend827%
Honesty & trust212%
Price & value141%
What customers talk about
We read 1,111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both very courteous people and did a good job.”
“Decided against using this company as the receptionist person is very rude in her tone & delivery.”
“Very thorough and knowledgeable couldn’t have asked for a better inspector.”
“Never use this company again, the guy that was sent out was a horrible customer service representative for the company, this company needs to be repor…”
“Femi came out in time and quickly gave a reasonable estimate.”
“I rated them not professional and not responsive given their inability to follow local code.”
“Went through and explained services in great detail.”
“I RECOMMEND Massey Services for annual termite inspection.”
“I wouldn't pay them much recommend them to the devil.”
“Itua came out and gave us an initial inspection, he was very professional and a genuine person overall.”
“I would recommend this company if you would like friendly and fair service.”
People customers mention
Maria89 reviews
Johnson26 reviews
Zamora22 reviews
Chavez11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Massey Services Pest Control for 8 kinds of job. Pick one to see what they paid and said.
HeatherLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I RECOMMEND Massey Services for annual termite inspection. FEMI, our inspector, was very PROFESSIONAL, EFFICIENT, and PERSONABLE. He called 30 minutes ahead of time to let us know he was on his way. After the inspection was complete, he shared that he would check on us between now and the next annual inspection…
Paid $200+Reasonable priceTermite inspection
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Femi was great. Went through and explained services in great detail. Very happy to be back with Massey Services.
Paid $200+Reasonable priceHome inspection
RodneyLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Femi was very professional and clearly explained the service that I will be receiving.
Paid $60–80Reasonable priceHome inspection
Blenda11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mr. Itua was the representative from the Massey pest prevention program. He was very knowledgeable about the company and he was very informative concerning our needs. Mr. Itua walked through out my house and around the outside to see the problems that needed to be addressed. We were very impressed with his…
Paid $200+Reasonable priceHome inspectionHornet & wasp extermination
Sandy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Lonny has been top--notch and outstanding. He is always courteous and knowledgeable. Massey Services takes care of our pest control issues and the maintenance as well in a professional and effective manner time and time again.
Ang10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Itua came out and performed the annual termite inspection and was very thorough and professional. He explained everything clearly and was very pleasant to work with! Keep up the great work!
⭐ **1 Star – Extremely Disappointing Customer Service and Lack of Accountability**
This review is not about Massey's services, but rather the company's lack of customer service, accountability, and concern for public safety.
An employee of Massey has repeatedly parked his company vehicle in front of my residence, despite not living in my building. What began as a parking concern escalated into a frightening situation involving damage to my vehicle and a physical assault by the driver. A police report was filed regarding these incidents.
I contacted Massey multiple times to report the situation and was repeatedly assured that my concerns would be escalated and addressed. Unfortunately, those assurances have resulted in no noticeable action. Even after the physical altercation, the employee continues to park his company vehicle directly in front of my residence, leaving both my child and me feeling intimidated and unsafe in our own neighborhood.
My understanding is that this employee has limited parking available at his own residence, but that should not become another resident's problem, especially when a company vehicle is involved in an ongoing dispute.
What disappoints me most is the repeated promises that this matter would be handled, only for the situation to continue. I expected a company with Massey's reputation and positive reviews to take allegations involving employee misconduct, harassment, and intimidation seriously.
**No woman or child should have to feel unsafe in their own neighborhood, especially after repeatedly reaching out to a company for assistance.**
Massey's lack of meaningful communication, follow-through, and apparent accountability has been extremely disappointing. I sincerely hope the company reconsiders how it handles serious complaints involving employees and company vehicles.
**Customer service is not just about how you treat paying customers. It is also about how your company responds when its employees' actions negatively affect the community.**
Response from the owner · 6 days ago
We sincerely apologize for the frustration and concern this situation has caused, Ms. Ann. Customer safety and well-being are extremely important to us, and we understand the seriousness of the concerns described. We have notified our Corporate Office of this matter, and a representative will follow up with you as soon as possible to further discuss your concerns and review the situation.
Thank you for bringing this to our attention, and we appreciate the opportunity to address it.
Kind regards,
Massey Services Customer Care
Diahann Bryant2 reviewsiTotal number of Google reviews Diahann has written across all businesses on Google Maps, not just this one.
Services: Home inspection, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · 2 weeks ago
We are glad to hear from you, Diahann! Massey Services Pest Control is here to help with cricket issues. We appreciate your feedback!.
Massey Services Customer Care
Refer Friends – Earn Rewards!
Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!
Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Laura Dixon1 reviewiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Femi came out in time and quickly gave a reasonable estimate. Highly recommend.
Price assessment: Great price
Services: Termite extermination
Pest type: Termites
Response from the owner · 3 weeks ago
We are pleased to hear this, Laura! Femi's timely visit reflects what we stand for. We appreciate your recommendation!
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Ashley P Smith9 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Femi was incredibly helpful & professional. Looking forward to working with him and the Massey team!
Response from the owner · a month ago
Thank you immensely, Ashley! We're glad Femi made a great impression.
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Donnie Roy1 reviewiTotal number of Google reviews Donnie has written across all businesses on Google Maps, not just this one.
Femi and Marc gave excellent service. They were both very courteous people and did a good job. Femi was very pleasant and thorough in his explanation of the services and prices.
Price assessment: Great price
Services: Termite inspection, Spider extermination, General pest inspection, Mosquito extermination, Bug & insect extermination
Pest type: Ants, Termites, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · a month ago
We are ecstatic to hear this, Donnie! We are proud of Femi and Marc's courteous service and thorough explanations. Thank you!
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Heather HawkinsLocal Guide · 26 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
I RECOMMEND Massey Services for annual termite inspection. FEMI, our inspector, was very PROFESSIONAL, EFFICIENT, and PERSONABLE. He called 30 minutes ahead of time to let us know he was on his way. After the inspection was complete, he shared that he would check on us between now and the next annual inspection which I didn’t expect and appreciate. Massey also has excellent customer service. Both times I called, the representatives were friendly and helpful.
Price assessment: Reasonable price
Price: $200+
Services: Termite inspection
Pest type: Termites
Response from the owner · a month ago
We greatly appreciate your recommendation, Heather! We are proud Femi delivered a professional termite inspection experience and that our customer service team met your expectations.
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Michael Sager3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Femi was great. Went through and explained services in great detail. Very happy to be back with Massey Services.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a month ago
We are delighted to hear Femi explained our services so well, Michael! Welcome back to Massey Services!
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Rodney MaloneLocal Guide · 36 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Femi was very professional and clearly explained the service that I will be receiving.
Price assessment: Reasonable price
Price: $60–80
Services: Home inspection
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · a month ago
Thank you for your wonderful feedback, Rodney! We are happy to hear Femi was professional and clearly explained your service. We appreciate you!
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Julio Jaquez2 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Itua came out and gave us an initial inspection, he was very professional and a genuine person overall. Very thorough and knowledgeable couldn’t have asked for a better inspector.
Services: Home inspection
Response from the owner · a month ago
Thank you for your wonderful feedback, Julio! We are thrilled Itua delivered a thorough, knowledgeable inspection experience for you.
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Have a great day,
Massey Services Customer Care
Zachary Winslow1 reviewiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Itua was very helpful and did a wonderful inspection. Enjoyed his professionalism and would recommend.
Response from the owner · a month ago
We are glad to hear Itua's inspection and professionalism made an impression, Zachary. Thank you for recommending Massey Services Inc!
Thank you, have a wonderful day!
Massey Services Customer Care
Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., (www.masseyservices.com/earntoday/)
