Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Massey Services Pest Control

Decatur, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 1,512 Google reviews

Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 82% of flea exterminators.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 67% of flea exterminators.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 91% of flea exterminators.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of flea exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 85% of flea exterminators.A
85

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.219
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$191
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 91
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 219 Google reviews tagged “Ant extermination” · showing 40

steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

On time and very courteous, did a thorough job and asked if we had any concerns. Keep up the good work and thanks

Ant exterminationBed bug exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Elayne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Anderson did a great job. He took care of the outside. He was very informative and pleasant.

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Luis performed my pest control service. He did an excellent job and highly recommend him. Very friendly and professional.

Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very good company ! Charles Wellman was professional and provided excellent service. I will ask for Charles each time I have a scheduled service.

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Scarlett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Jason was very thorough. He explained what he was doing and the areas he would give specific attention to. He also was extremely personable and took time to talk to my grandson. Wouldn’t mind having him permanently assigned to treat my residence. A ray of sunshine!

Paid $60–80Reasonable priceSpider exterminationCockroach exterminationAnt extermination
KannLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I had Jason today and he was great. Very professional.

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I Charles serviced my yard, patio and garage today. He was professional, efficient and answered my questions.

Paid $80–100Reasonable priceFlea & mite exterminationAnt extermination
Jeremy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great service today by Charles. Thank you!

Bug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Charles was our technician for South Huntsville, AL which he was trust worthy, diligent, and wonderful. This company is better in both services and prices than the previous company are use before. Love his service and attention to detail. 🙂👍🏾 He deserves a raise!!

Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Micah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Charles serviced our house the other day and did an awesome job. Thanks for the great service!

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
JefferyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason was professional, answered my questions and provided the service I requested.

Great priceHornet & wasp exterminationSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Still loving the effectiveness of their treatment for my ant problems. Highly recommend this service. Charles did a great job and was very knowledgeable, professional, thorough, and polite.

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
laura10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Technician was very knowledgeable and friendly

Paid $20–40Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
RoderickLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great Service!

Hornet & wasp exterminationTermite exterminationSpider extermination+ Quality
RichardLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Charles did a great job for us. Very friendly, courteous and conscientious. Today we had a couple of wasp nests that he took care of! Thank you!

Paid $80–100Reasonable priceHornet & wasp exterminationSpider exterminationAnt extermination
Aryn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason was the service man that came out to my house and he was amazing! Very knowledgeable and helpful, very respectful and professional. I have been with this company for 3 years now and they do a great job every time.

Reasonable priceCockroach exterminationAnt extermination
CoreyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional and sprayed front and back for fleas and ticks and didn’t have to even ask him to.

Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
NancyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company and I'm very pleased with the technician that does my service. Jason is always thorough and nice.

Ant exterminationBug & insect exterminationGeneral pest inspection
Josh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dylan did our service and he was prompt, competent, polite, and professional.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Quiana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

6/30/2025: It's me again with another review except this time it's regarding a different tech named Jason. This was Jason's first time servicing my home and he was kind and personable from the moment I opened my front door. There was one time in the past where a tech who was servicing my home for the first time went…

Reasonable priceAnt exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
tekgirl1Local Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nick was very professional. He was polite, did a stellar job and is a great asset to your company! Thank you!

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
NicoleLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Ops Mgr came out with our technician today and it was nice to meet person in charge as well as discuss some issues he immediately provided what appears to be a good solution. We should know by next month, I hope! Anderson is a wonderful technician, patient and thoughtful to answer any questions I pose and able…

Hornet & wasp exterminationRodent exterminationSpider extermination+ Quality+ Professionalism+ Value
Guilherme6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nick took good care of my house today! Really happy with EnviroGuard so far!!!

Home inspectionHornet & wasp exterminationRodent extermination+ Quality+ Professionalism+ Value
Andre8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason did a great job and was very professional. Highly recommend!

Hornet & wasp exterminationSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always excellent service. Service is very friendly. Pleasure to work with

General pest inspectionAnt extermination
Frank10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Enviroguard has been servicing our property for almost 2 years now. Sheldon (Ron) came out again and was just a great as his first visit. Super friendly and an absolute pleasure to work with. Extremely professional, knowledgeable, courteous and diligent. I would definitely like to request him as our serviceman on every visit! Thanks!

Spider exterminationCockroach exterminationAnt extermination
Jesse10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Enviroguard always get the job done and is very responsive to calls and concerns. Very easy to do business with.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection
XyonisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Still really enjoying the service, and I appreciate how they respect my request.

Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
AllenLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician was professional and arrived at my home ahead of schedule. They performed all services that we requested and answered questions that my wife & I had. Hunter did an awesome job. He is professional and always on time. He answered all my questions and took care of the areas I asked for. He has a pleasant attitude and is people oriented.

Spider exterminationFlea & mite exterminationMosquito extermination+ Punctuality+ Quality+ Professionalism
Kandy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dylan from EnviroGuard was very helpful answering my questions. He was prompt and very efficient.

General pest inspectionAnt extermination
Sam12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Have been with Enviroguard for over a year now. They have always been great! Shout out to Sheldon for being so accommodating!

Rodent exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Magdalena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Wonderful service and he liked my parrot and my parrot liked him!

Home inspectionSpider exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
DurtyMegaG56Local Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

EnviroGuard did a great job treating my home and lawn for pests. I like that they use natural products that are not harmful to animals. They have flexible scheduling too, including late evening, which makes it very convenient for working families. Update: I left EnviroGuard for a year after being poached by better…

General pest inspectionBug & insect exterminationAnt extermination+ Punctuality+ Quality+ Professionalism
MayraLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Joe did a great job both inside and out and answered all my questions.

Spider exterminationGeneral pest inspectionAnt extermination+ Punctuality
Frederick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great treatment inside and out.

Spider exterminationFlea & mite exterminationBug & insect extermination+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

It was a pleasure meeting Dylan. He was polite, professional and listened to my concerns. I appreciate the great service as always. Give the boy a bonus!😃 Thanks, Rachel Thompson

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Centurion2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My technician, Andrew, was by far, if not, the best technician we’ve had the pleasure of servicing our home. Thank you.

Hornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Kristen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional. Was out spraying my yard and home before I even paid. Would highly recommend. Had a terrible experience with Terminex which led me straight to these guys and I'm so happy for it. Joe Woods was very knowledgeable and friendly.

Ant exterminationBug & insect exterminationHornet & wasp extermination+ Punctuality+ Professionalism+ Value
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tray always does a fantastic job.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Sheldon is always extremely professional and respectful. He does a great job taking care of the outside of my property, and always asks about any problem areas of concern. I’d highly recommend Enviroguard to anyone in town that wants to prevent pests around their house!

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality

Show more ant extermination reviews (179 more) →

Price

$79-24% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 74%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection275$58–$133
Bug & insect extermination272$58–$131
Spider extermination263$56–$136
Ant extermination219$63–$191
Hornet & wasp extermination195$79–$246
Cockroach extermination147$66–$214
Flea & mite extermination137$78–$282
Mosquito extermination121$63–$101

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