Pest control service · Decatur, AL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★1,512 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$79typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Massey Services Pest Control 4.8 out of 5 based on 1512 reviews, with the owner responding to 74% of them. Customers frequently praise the technicians for their thoroughness, professionalism, punctuality, and detailed explanations during interior and exterior treatments. However, low-star reviews cite recurring issues with pricing transparency, service frequency, and contract terms, noting that some customers felt misled about coverage areas or struggled to cancel their accounts.
Google rating: 4.8 out of 5 from 1,512 reviews (95% five-star).
Reviews on this page: 1,512 Google reviews (1,112 with written comments, 11 with photos).
Owner responses: the business replied to 74% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Massey Services Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control: 82/100 on this factor. Category median: 94.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control: 67/100 on this factor. Category median: 92.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control: 91/100 on this factor. Category median: 97.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control: 85/100 on this factor. Category median: 95.A
85
Bar = this company · dark tick = category median.
Star ratings
1,512 Google reviews we collected
4.8of 5
5 stars1,43495%
4 stars171%
3 stars70%
2 stars131%
1 star413%
Praise vs complaints
Phrases our text analysis found in 1,112 written reviews
98%praise
Praise1,57698%
Complaints402%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1219%
Reasonable4674%
Overpriced23%
Not sure23%
$79-24% vs typical flea exterminators
Middle half of what 35 customers paid ($56–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude60437%
Quality & results44628%
Speed & response21013%
Would recommend17611%
Communication1187%
Price & value372%
Honesty & trust252%
What customers talk about
We read 1,112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Glenn came out, immediately saw just how bad it was,and took care of the problem quickly and professionally.”
“They’re incredibly unprofessional and do a terrible job.”
“He was extremely knowledgeable, thorough, friendly, and respectful, and he took the time to make sure the problem was properly handled instead of just…”
“This was the worst performance treatment I have ever received, and the technician did not want to listen to my concerns.”
“On time and very courteous, did a thorough job and asked if we had any concerns.”
“The first time they were supposed to come out , the guy never showed up.”
“I highly recommend him and would absolutely use him again.”
“I would never recommend this company for any service.”
“He explained what he was doing and the areas he would give specific attention to.”
“…rol companies DONT do this and This is part of your package that’s a great price 🗣️AND I don’t have to call every other wk or month and only have Qua…”
“Imagine offering a service that is overpriced and underperformed and then refusing to cancel that service when the client says to charge them the canc…”
“I had a MAJOR wasp problem underneath my deck by the pool, and honestly, it had gotten to the point where I was afraid to even go near the area.”
“All the techs have always been wonderful, but overall the business is a scam.”
People customers mention
Dylan61 reviews
Woods37 reviews
Enviroguard27 reviews
Joe18 reviews
Sheldon17 reviews
Jackson14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Massey Services Pest Control for 8 kinds of job. Pick one to see what they paid and said.
LLinda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★
We were not home when the tech sprayed our home however once we returned we noticed several spiders 🕷️ with large webs in front and back of house
How can they survive if the house was sprayed
Paid $120–140Not sureService not listed
SStephanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
EnviroGuard provides thorough pest control coverage and Joe Woods is always professional and courteous during each visit.
Paid $80–100Reasonable price
EElayne13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Anderson did a great job. He took care of the outside. He was very informative and pleasant.
MMike13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Luis performed my pest control service. He did an excellent job and highly recommend him. Very friendly and professional.
Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
CCurtisLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Jason seems knowledgeable and he performed his work very professionally. I am not normally home when they come to service the house, but I was this time and I enjoyed meeting Jason and he left a good impression.
Paid $40–60Reasonable priceService not listed
CCharlesLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
I was home today when my technician did his job at my home but I know he always does a vey professional inspection and great work when he comes to service our property and as always his job was exceptionally good! Thank you Jason and EnviroGuard. I could not have asked for a more thorough job!
I can’t say enough good things about Glenn! I had a MAJOR wasp problem underneath my deck by the pool, and honestly, it had gotten to the point where I was afraid to even go near the area. Glenn came out, immediately saw just how bad it was,and took care of the problem quickly and professionally.
He was extremely knowledgeable, thorough, friendly, and respectful, and he took the time to make sure the problem was properly handled instead of just doing a quick spray and leaving. You could tell he genuinely cared about doing the job right.
Thanks to Glenn, I can finally enjoy my pool and deck again without worrying about getting attacked by wasps! 😂🐝
If you have a pest problem, ASK FOR GLENN! I highly recommend him and would absolutely use him again. He deserves more than 5 stars! ⭐⭐⭐⭐⭐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Price assessment: Reasonable price
Services: Hornet & wasp extermination
Pest type: Ants, Spiders, Other
Response from the owner · a month ago
Thank you for the wonderful review, Andrea! It's fantastic to hear how Glenn addressed your wasp issue with such expertise and care. We’re glad he made the process smooth and effective, allowing you to enjoy your pool area again. Your recommendation means a lot to us, and we appreciate you sharing your experience!
A
Albert6 reviewsiTotal number of Google reviews Albert has written across all businesses on Google Maps, not just this one.
Great experience with the team was professional, thorough, and helped make my home pest-free with a clear plan. Friendly service and excellent results
Response from the owner · 9 months ago
Thank you for your fantastic feedback! It’s wonderful to hear that you had a great experience with our team and that they provided professional and thorough service. We're glad to know you found the plan clear and the results excellent. Your satisfaction means a lot to us!
R
Rita CatchingsLocal Guide · 16 reviewsiTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
I love my experience with enviro guard , they leave no stones unturned when they come in and spray my home , they take care of the inside and out side . EnviroGuard get every crack and corner and leave little crates in case small pest try and creep in corners .. love my service and I am one satisfied customer!!
Response from the owner · 2 years ago
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.
L
Linda Garrett3 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
We were not home when the tech sprayed our home however once we returned we noticed several spiders 🕷️ with large webs in front and back of house
How can they survive if the house was sprayed
Price assessment: Not sure
Price: $120–140
Services: Service not listed
S
Stephanie Futrell5 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
EnviroGuard provides thorough pest control coverage and Joe Woods is always professional and courteous during each visit.
Price assessment: Reasonable price
Price: $80–100
Response from the owner · 2 years ago
Thank you for your kind words, Stephanie! We're delighted to hear that you appreciate our thorough pest control coverage and the professionalism of Joe during your visits. Your feedback truly motivates us to continue providing excellent service.
S
steven calvelage4 reviewsiTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
On time and very courteous, did a thorough job and asked if we had any concerns. Keep up the good work and thanks
Positive: Responsiveness, Punctuality, Quality
Services: Ant extermination, Bed bug extermination, Bug & insect extermination, Cockroach extermination, Mosquito extermination, Spider extermination
Response from the owner · a year ago
Thank you for your wonderful review, Steven! It’s great to hear that Charles provided you with timely and courteous service while addressing your concerns. We appreciate your feedback and will certainly take your suggestion into consideration. Your satisfaction means a lot to us!
E
Elayne Nosek13 reviewsiTotal number of Google reviews Elayne has written across all businesses on Google Maps, not just this one.
Anderson did a great job. He took care of the outside. He was very informative and pleasant.
Price assessment: Reasonable price
Price: $80–100
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General pest inspection, Bug & insect extermination, Ant extermination
Response from the owner · 3 years ago
We are grateful for your positive review. We use reviews to help improve our service, train our employees, and compliment our technicians. Thank you for taking the time to give us your feedback!
M
Mike Stanley13 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Luis performed my pest control service. He did an excellent job and highly recommend him. Very friendly and professional.
Price assessment: Reasonable price
Price: $100–120
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Cockroach extermination, Ant extermination
Response from the owner · 10 months ago
Thank you for your fantastic review! We're delighted to hear that Luis provided you with excellent service and made your experience enjoyable. Your recommendation means a lot to us. We appreciate your support!
F
Flournoy Gardner Jr4 reviewsiTotal number of Google reviews Flournoy has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic feedback! We're glad to hear that Justin provided you with efficient service and got the job done. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
