Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Massey Services Pest Control

Decatur, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 1,512 Google reviews

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Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 82% of flea exterminators.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 67% of flea exterminators.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 91% of flea exterminators.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of flea exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 85% of flea exterminators.A
85

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.276
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 88
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 276 Google reviews tagged “General pest inspection” · showing 20

Elayne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Anderson did a great job. He took care of the outside. He was very informative and pleasant.

Paid $80–100Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very good company ! Charles Wellman was professional and provided excellent service. I will ask for Charles each time I have a scheduled service.

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Charles was our technician for South Huntsville, AL which he was trust worthy, diligent, and wonderful. This company is better in both services and prices than the previous company are use before. Love his service and attention to detail. 🙂👍🏾 He deserves a raise!!

Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Micah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Charles serviced our house the other day and did an awesome job. Thanks for the great service!

Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination+ Responsiveness+ Punctuality+ Quality
Tara14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason was very professional! Prompt, friendly, and very knowledgeable

Paid $80–100Great priceGeneral pest inspectionService not listed+ Responsiveness+ Punctuality+ Quality
AndreaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Anderson does a great job! He has a great personality and is very thorough and professional. He looks to make sure he doesn’t miss anything, is respectful and caring of your pets as well as your home, and has a great work ethic. He listens to your concerns and does his best to accommodate any and all pest control…

General pest inspection+ Punctuality+ Quality+ Professionalism
Christina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Still loving the effectiveness of their treatment for my ant problems. Highly recommend this service. Charles did a great job and was very knowledgeable, professional, thorough, and polite.

Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
LoraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful company! Great Technician!!

Paid $80–100Reasonable priceBug & insect exterminationHome inspectionGeneral pest inspection+ Quality+ Professionalism+ Value
Kristina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service. Thsnk you Nick kramer for your expert service.

Bug & insect exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason was friendly, professional and thorough! Had great communication skills!

General pest inspection+ Punctuality+ Professionalism
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Service was excellent, technician took his time to do a quality job.

Reasonable priceGeneral pest inspection
NancyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company and I'm very pleased with the technician that does my service. Jason is always thorough and nice.

Ant exterminationBug & insect exterminationGeneral pest inspection
Lonnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The technician was very nice and knowledgeable. Did a exceptional job very well done. I really like the attention in removing ALL spider webs around the entire house inside and out.

Bug & insect exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
RobbLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've used EnviroGuard now for over two years and have been very pleased with the technicians as well as the quality of the products. Any time we've had an issue or concern, they take care of it within 24-48 hours without question or cost. Very satisfied.

Reasonable priceGeneral pest inspectionBug & insect extermination+ Quality+ Professionalism+ Value
Wendy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason took the time to speak with us. He showed us the issues, took care of what was wrong. He was wonderful, respectful and very professional.

Reasonable priceRodent exterminationGeneral pest inspection
Betty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Chase is professional and friendly.

Reasonable priceGeneral pest inspectionBug & insect extermination+ Quality+ Value
Tonja2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My tech, Nick, did an amazing job!

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
WillLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always, great job addressing the problem areas around the house. Appreciated Nick K. following up in regards to the backyard needing service.

Reasonable priceGeneral pest inspection
Daniela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Even when there is an issue it’s always fixed! Best pest service around!

Reasonable priceHome inspectionGeneral pest inspection
BevLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason was very thorough with what the services would handle. Appreciated his attention to detail.

General pest inspectionBug & insect extermination+ Quality

Show more general pest inspection reviews (256 more) →

Price

$79-24% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 74%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection275$58–$133
Bug & insect extermination272$58–$131
Spider extermination263$56–$136
Ant extermination219$63–$191
Hornet & wasp extermination195$79–$246
Cockroach extermination147$66–$214
Flea & mite extermination137$78–$282
Mosquito extermination121$63–$101

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