Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Massey Services Pest Control

Decatur, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 109 flea exterminators · 4.8★ from 1,512 Google reviews

Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 82% of flea exterminators.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 67% of flea exterminators.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 91% of flea exterminators.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of flea exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 85% of flea exterminators.A
85

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Termite inspection” · showing 40

Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very good company ! Charles Wellman was professional and provided excellent service. I will ask for Charles each time I have a scheduled service.

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Charlotte10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Jason is always efficient and professional.

Paid $20–40Reasonable priceRodent exterminationTermite inspection
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick and efficient

Paid $80–100Reasonable priceHornet & wasp exterminationTermite inspectionSpider extermination
Teresa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks for quick and clean service you provided at convenient time. Great job Jason.

Termite inspection
XyonisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Still really enjoying the service, and I appreciate how they respect my request.

Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technician was very courteous and on time. The material they use is pet friendly and very effective.

Termite inspectionTermite exterminationSpider extermination+ Quality
Robin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Joe was very thorough. And I like to get a phone call 30 minutes ahead. Great job y’all.

Hornet & wasp exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
ArthurLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The EnviroGuard Technician did a great job installing the termite bait traps around our home. He cleaned up everything after the install and the traps are barely noticeable. He arrived on time, kept me informed during the process, and was very polite and professional.

Termite inspectionService not listed+ Responsiveness+ Punctuality+ Quality
Jonathan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jackson always does a great job. He’s always very nice & personable. Additionally, he does a fantastic job keeping our house pest free. I highly recommend Jackson

Home inspectionGeneral pest inspectionTermite inspection+ Punctuality+ Professionalism
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

AJ was very respectful when he arrived and let us know exactly what he was going to be doing, very great service and would recommend to anyone looking for pest control

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Keithie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great

Flea & mite exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Abby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dylan is a very respectable young man and he did an amazing job

Flea & mite exterminationTermite inspection+ Punctuality+ Professionalism
Kelsi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tra is a good helping worker!

Bug & insect exterminationCockroach exterminationHome inspection+ Quality
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work. Dylan was amazing. Thank you guys

Cockroach exterminationTermite inspection+ Punctuality+ Professionalism
darryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When Dylan came in I just knew his work ethic was going to be on point. And I know this has nothing to do with it but his personality is fantastic he makes us feel very comfortable

Bug & insect exterminationTermite inspection+ Responsiveness+ Value
Nathan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tyler was great with his inspection. Came early, was professional and did it with a smile!

Termite inspection+ Professionalism
Jewell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dylan really knows how to keep us involved while doing his work. Truly a great worker. Glad I chose enviroguard

Ant exterminationTermite inspection+ Punctuality+ Professionalism
Asha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

dylan has great customer services

Cockroach exterminationTermite inspection+ Responsiveness+ Value
King2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dylan had great customer service

Flea & mite exterminationTermite inspection+ Punctuality+ Quality
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They are always professional and inform you of everything they are doing.

Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Professionalism
Drew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Great work, professional. Did great with high up spider webs and wasp nest too. Great service manager that came out with visit for quality control. Also, no issue with having to reschedule last minute due to rain. Goodbye ants, spiders, bugs, roaches, and flees!!!!!!!!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Michele4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very knowledgeable and very friendly and professional!

Ant exterminationCockroach exterminationFlea & mite extermination
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dylan was very professional and very knowledgeable about pest control.

General pest inspectionTermite inspection+ Professionalism
jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael did a very great job he was very professional and respectful

Bug & insect exterminationHome inspectionMosquito extermination+ Professionalism
DavidLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Competitive pricing, prompt service and Mike the service tech was clean informative and professional!

General pest inspectionSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
Crystal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dylan was on time very professional and extremely nice he got the job done in a timely manner and made sure it was done right. We were extremely impressed!

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
adrian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and precise. My technician (Dylan) knew just what to do and was very thorough explaining where the issue was and handling the problem. Best service I’ve ever had. Wish I could give more stars. More than happy with his work.

Hornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jessie was very informative, explaining everything from potential infestation problems, extermination plans and zapping procedures. I really liked the fire ant policy, treating them a distance from my home. Thanks Jessie and EnviroGuard.

Bug & insect exterminationSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Jay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Jackson is top notch in service. I give him 5 stars ⭐️ all day. Overall experience is a 4 Star only because my technician before Jackson was not good at all. Here less than 5 minutes and gone. Having Jackson now will help retain me as a customer. He does everything and takes his time assuring you get your moneys worth.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Professionalism
Betty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Sprayed inside home as requested plus the yard.

Bed bug exterminationBee exterminationHornet & wasp extermination+ Professionalism+ Value
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Cockroach exterminationHome inspectionGeneral pest inspection+ Professionalism
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Termite inspection+ Responsiveness+ Quality+ Professionalism
IamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Hornet & wasp exterminationMosquito exterminationTermite inspection+ Value
Lillian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Bug & insect exterminationSpider exterminationTermite inspection+ Responsiveness+ Quality+ Professionalism
Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jimmy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Quality+ Professionalism+ Value
Jarrod5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Raymond4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Rodent exterminationSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality

Show more termite inspection reviews (1 more) →

Price

$79-24% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 74%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection275$58–$133
Bug & insect extermination272$58–$131
Spider extermination263$56–$136
Ant extermination219$63–$191
Hornet & wasp extermination195$79–$246
Cockroach extermination147$66–$214
Flea & mite extermination137$78–$282
Mosquito extermination121$63–$101

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