Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Massey Services Pest Control

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #209Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.8★ from 364 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 85% of pest control services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 79% of pest control services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 89% of pest control services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$148
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#201 / 210
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 40 Google reviews tagged “Bug & insect extermination” · showing 20

JamesLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Madison at Brookhaven Very Impressed with the knowledge, Professionalism Michael has as our Specialist. Thx for your Reliable

Cockroach exterminationBug & insect extermination
CrystalCyriese3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Markus Filmore came and sprayed and set traps to get rid of the many centipedes I'm seeing in this new complex. Bugs are a non-negotiable to me. He seemed to be very thorough.

Paid $1–20Not sureBug & insect extermination
Ella5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Markus Filmore was incredibly friendly and very helpful. Thank you so much!

Bug & insect extermination
She9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a great experience with Massey Pest Control. The technician, Markus Filmore, was very professional, and made sure everything I asked for was taken care of. He even went above and beyond by removing a wasp nest from my balcony for me and wearing shoes covers when I asked. I really appreciated Markus positive…

Reasonable priceGeneral pest inspectionBug & insect extermination
Shaunte4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Markus Filmore did a wonderful job. Very knowlegdable and personable. He answered all of my questions like a pro!! Thank you

Reasonable priceGeneral pest inspectionBug & insect extermination
Salihah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My technician, Markus Filmore was very kind and knowledgeable about the service. He helped me to come up with a plan for routine pest control. His visit was quick and thorough. He answered all questions I presented. Would definitely recommend his services!

Bug & insect extermination
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our apartment complex provides weekly pest control services, and Markus Filmore was our agent this week. He was thorough in his inspection and was friendly and funny on top of that. It was a pleasure meeting him, and we look forward to seeing him again!

Not sureBug & insect extermination
TeeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★

I’ve been a customer for several years now. The service is not as good as it used to be. Techs are change frequently and service is not as thorough. I’m seriously thinking about switching to another company.

Paid $80–100Reasonable priceBug & insect exterminationCockroach exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
Ashlee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

Massey has failed to achieve acceptable results after a season of continuous treatment, with heavy pest activity persisting. During treatments and follow up inspections, technicians consistently provided apartment management and tenant with inaccurate reports, specifically, documenting traps as "empty" or activity…

OverpricedCockroach exterminationBug & insect extermination
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I don’t recommend Massey for anything other than their preventative termite system. Brandon is also phenomenal. He should be running everything because he’s honest, personable and truly goes above and beyond. With that being said, after missing my first appointment (no biggie, things happen), I had to call because…

Customer photo from Amanda's reviewCustomer photo from Amanda's review
Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection− Responsiveness− Punctuality
RyanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Massey Services have been outstanding and their team member Andrew has been excellent for handling my pest services!

Bug & insect exterminationRodent extermination
Kathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did a thorough job, asking if we have seen insect activity recently and taking care of our concerns, including pest prevention for things we haven't seen and hope not to.

Bug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
MitchemaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was my technician and he was great. He listen to my concerns and took care of the problem. I've been with Massey Services for years, and my house is bug free. Highly recommend this company.

Bee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
BarbaraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quarterly pest prevention, check for ants in crawlspace. Andrew was helpful, knowledgeable, and courteous.

Bug & insect exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
Vishal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was great

Bug & insect extermination+ Professionalism
Valeria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, personal

Bug & insect extermination+ Responsiveness+ Quality+ Professionalism
Billy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience with Andrew! He was polite, knowledgeable and helpful. Highly recommend

Bug & insect exterminationGeneral pest inspection+ Professionalism
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew is awesome. Very personable, easy to talk with, thorough in his job, and generally adherent to my service needs.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Quality+ Professionalism
Alice4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was great. He was early, efficient with his time while on the job, professional, friendly and polite. Give this man a raise! TY

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been with Massey for years. They are top notch - locall, responsive and so skilled. Bravo!

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (20 more) →

Price

$96-19% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 44%Overpriced 1%Not sure 19%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection54$63–$139
Home inspection49$63–$173
Termite inspection40$83–$323
Bug & insect extermination40$66–$148
Cockroach extermination39$85–$282
Rodent extermination17$91–$323
Hornet & wasp extermination16$99–$282
Termite extermination14$139–$371

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