Analyzing 8,178,5268.2M ReviewsFor 23,16623.2K Experts

Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Massey Services Pest Control

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #209Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.8★ from 364 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 85% of pest control services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 79% of pest control services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 89% of pest control services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$85–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#153 / 203
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 39 Google reviews tagged “Cockroach extermination” · showing 20

JamesLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Madison at Brookhaven Very Impressed with the knowledge, Professionalism Michael has as our Specialist. Thx for your Reliable

Cockroach exterminationBug & insect extermination
Summer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Markus did a great job helping us cure and merging roach problem - we really appreciate his service and are looking forward to enjoying our patio again!

Cockroach extermination
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’d love to give a huge shout-out to Markus Filmore for his help with a roach infestation in my apartment unit . We’ve been having a problem for a couple weeks now, and Markus came and gave 10/10 customer service to us. He walked me through step-by-step on what he was doing to help us (sprays, traps), and he also…

Cockroach extermination
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Marcus Filmore is the best. He was very knowledgeable and helpful throughout the entire extermination process.

Great priceCockroach extermination
Deonte3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mr markus filmore was very helpful and and knowledgeable about getting these rodents out of my place. I've never had to deal with roaches before and thanks to him I won't have to deal with anymore

Customer photo from Deonte's review
Cockroach extermination
dajarae4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Markus did a really good job and very informative!

Not sureCockroach extermination
Donnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Marcus Fillmore

Paid $1–20Great priceCockroach extermination
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Marcus Filmore was EXCELLENT!!! Way above and beyond!! He educated me about maintenance and control. Best of best. Eric

Cockroach extermination
Alon14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Markus was amazing and very thorough.

Cockroach extermination
Joramtainment8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I want to take a moment to express my gratitude for the exceptional service provided by our pest control technician, Michael. His professionalism and helpfulness have made a significant difference in managing our pest issues. Whenever unexpected problems arise, Michael is always ready with informative solutions that…

Paid $200+Cockroach extermination
Trey14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Denzen Dawkins has done a great job. Moved to a new apartment and there was roaches. He has worked on gotten rid of them.

Not sureCockroach extermination
Trevor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Marcus F did a great job, very friendly and efficient

Home inspectionGeneral pest inspectionCockroach extermination
Red1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great customer service very efficient. Knowledgeable about source, and how to prevent. Marcus Fillmore.

Paid $60–80Not sureCockroach extermination
Casara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great experience with Marcus Filmore! He was very friendly and knowledgeable!

Cockroach extermination
TeeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★

I’ve been a customer for several years now. The service is not as good as it used to be. Techs are change frequently and service is not as thorough. I’m seriously thinking about switching to another company.

Paid $80–100Reasonable priceBug & insect exterminationCockroach exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
PatrickLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We've been a customer of Massey Pest Control for about 9 years, and this is the only company that we trust! Our technician, Billy, is very professional, knowledgeable, and friendly, and he always takes the extra time to answer our questions. I can honestly say that our home is bug free, which is an accomplishment…

Paid $60–80Great priceTermite inspectionSpider exterminationCockroach extermination
Ashlee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

Massey has failed to achieve acceptable results after a season of continuous treatment, with heavy pest activity persisting. During treatments and follow up inspections, technicians consistently provided apartment management and tenant with inaccurate reports, specifically, documenting traps as "empty" or activity…

OverpricedCockroach exterminationBug & insect extermination
Anna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Mr. Tracy Corley. He was so polite and very informative. At least I know where and how this occurred.

Reasonable priceRodent exterminationCockroach extermination
HollyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Gerald Pugh was professional and friendly. He explained everything he was doing.

Paid $200+Reasonable priceHome inspectionCockroach extermination
Arthurine10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Andrew was very professional and provided expertise in the area of our concerns with much clarity. He expressed passion about his job and delivered exceptional services. Thankful for his outstanding customer service. Mrs. Wright

Cockroach extermination

Show more cockroach extermination reviews (19 more) →

Price

$96-19% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 44%Overpriced 1%Not sure 19%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection54$63–$139
Home inspection49$63–$173
Termite inspection40$83–$323
Bug & insect extermination40$66–$148
Cockroach extermination39$85–$282
Rodent extermination17$91–$323
Hornet & wasp extermination16$99–$282
Termite extermination14$139–$371

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