Analyzing 8,178,5268.2M ReviewsFor 23,16623.2K Experts

Experts Reviews · Company report
Massey Services Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Massey Services Pest Control

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #209Position by Experts Score among all companies we track in this category. of 276 pest control services · 4.8★ from 364 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control is better than 85% of pest control services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control is better than 79% of pest control services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control is better than 89% of pest control services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Massey Services Pest Control for 8 kinds of job.

Massey Services Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#94 / 164

All 14 Google reviews tagged “Termite extermination”

ScottLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

While it took Massey Services about a year after acquiring our previous pest control company, to hit their stride, we have been extremely satisfied with their services and with the caliber of their staff. We want to make a special note about Billy, who has been in our home several times to help us deal with a…

Hornet & wasp exterminationRodent exterminationTermite inspection
jailyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Tracy corley was very helpful and patient with me

Paid $60–80Great priceHornet & wasp exterminationRodent exterminationTermite inspection
paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The pest control services by Michell Maties Is excelente He knows how to do a great services by understanding the individual issues and put the right stuff to solve the insects infestation and prevention.

Bug & insect exterminationTermite extermination+ Professionalism
Staci6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was amazing and very friendly! Would like to request him out to the house every time!

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did great

Termite extermination+ Quality
GrantLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professionally, my company has worked with Massey for over 5 years. They are great, but we are truly blessed and impressed by the quality of work and service provided by Carlton and Billy. They always show on time and are quick to address our concerns. They are thorough, care about our needs as customer and care…

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
JessLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Anthony and Andy are amazing! We carried over a termite bond and preventative annual treatment on our historic home from the previous owners, and the whole process was been seamless. Anthony is always available if I have questions, does a wonderful and thorough inspection each year, and the local office is always so…

General pest inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Stephen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The men who serviced my home were on time, professional and courteous! The termite inspection and extermination treatment were conducted thoroughly with special care taken for plants and flower beds. Overall, I would say that Massey exceeded my expectations, and I will certainly recommend them to my neighbors!

General pest inspectionTermite inspectionTermite extermination
CheLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot thank Andy Miller (General Manager) and his team enough for their awesome service! Everyone I have encountered at Massey Decatur, whether on the phone or in person, has been professional, courteous, and kind! Andy came to my home for a termite treatment, and he was on time, extremely friendly, and provided…

Termite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is great they are always on time and do a good job. If you need to they will come up again to check on bugs and do the what’s necessary to correct it. Janay Clark it’s outstanding employee, she helps me coordinate, remainders and make sure everything is done correctly.

Flea & mite exterminationGeneral pest inspectionTermite inspection+ Responsiveness+ Quality+ Professionalism
Latha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General pest inspectionSpider exterminationTermite extermination+ Quality+ Professionalism
Dawn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationCockroach exterminationTermite extermination+ Punctuality+ Quality+ Professionalism
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Termite extermination+ Responsiveness+ Punctuality+ Professionalism
Laure2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Bee exterminationFlea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality

Price

$96-19% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 44%Overpriced 1%Not sure 19%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection54$63–$139
Home inspection49$63–$173
Termite inspection40$83–$323
Bug & insect extermination40$66–$148
Cockroach extermination39$85–$282
Rodent extermination17$91–$323
Hornet & wasp extermination16$99–$282
Termite extermination14$139–$371

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