Real estate consultant · Parma, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 66 real estate investorsiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★28 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Mast Property Group holds a 5.0 rating from 28 reviews, with the owner responding to 96% of feedback. Customers frequently cite the team's professionalism, honesty, and clear communication as key strengths. Many reviewers describe the sale process as seamless and fast, noting that the company provided fair pricing and compassionate support during stressful situations such as estate settlements or urgent job relocations. No negative patterns or recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 28 reviews (100% five-star).
Reviews on this page: 28 Google reviews (27 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: December 9, 2025.
Service: Real Estate Investor serving Parma, Ohio.
Data from Google, last updated November 12, 2026.
Score profile vs other real estate investors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Mast Property GroupReal Estate Investors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mast Property Group: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mast Property Group: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mast Property Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
5.0of 5
5 stars28100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
100%praise
Praise54100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1426%
Honesty & trust1019%
Would recommend917%
Communication713%
Price & value611%
Speed & response59%
Quality & results36%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a a+ experience with Mast property group they were professional,friendly, very helpful,and fair.”
“I was in search of a compassionate, caring, and honest investor group and found just that in Justin of Mast Property Group.”
“…d up not being a good match for us in getting my house sold, I would highly recommend him if you need to get your house sold in a short time frame.…”
“…closing, Justin took all the stress and worry out of every step; he explained everything in detail; his contractors were amazing, respectful, and prof…”
“The price I received (never really a major issue with me, anyway) was much more than fair.”
“I will definitely recommend Justin to anyone looking to sell quickly.”
“From the initial interaction to completion the communication and honesty was top notch.”
People customers mention
Justin10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Beth6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I was impressed with the time Justin put in learning about the features of my home,updates, and what I thought needed to be done to help get it sold. Although this ended up not being a good match for us in getting my house sold, I would highly recommend him if you need to get your house sold in a short time frame.…
brian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I had a a+ experience with Mast property group they were professional,friendly, very helpful,and fair.it was a all-around comfortable experience. I'm glad I made the phone call.
Kathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had many choices when selecting the property group to buy my late brother's home. Having never worked with an investor group before, I was nervous about making the right decision. I was in search of a compassionate, caring, and honest investor group and found just that in Justin of Mast Property Group. From…
James4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Justin and his partner were great to work with. They did exactly what they agreed to do and made the process seamless. I would definitely work with/recommend them again in the future!
ErinLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mast Property Group is very professional and Justin was a pleasure to work with through the process. He was an honest, patient partner through our probate process and we are grateful for this. *Highly recommend.
Matt2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Was very happy with the service provided. Down to earth and honest with all of their information. Highly reccomend.
I was impressed with the time Justin put in learning about the features of my home,updates, and what I thought needed to be done to help get it sold. Although this ended up not being a good match for us in getting my house sold, I would highly recommend him if you need to get your house sold in a short time frame. He takes the time to get the job done right.
brian mays3 reviewsiTotal number of Google reviews brian has written across all businesses on Google Maps, not just this one.
I had a a+ experience with Mast property group they were professional,friendly, very helpful,and fair.it was a all-around comfortable experience. I'm glad I made the phone call.
Response from the owner · 11 months ago
Thanks, Brian! We are glad you made the call! It was a joy to work with you and thanks for the opportunity!
Kathy B1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I had many choices when selecting the property group to buy my late brother's home. Having never worked with an investor group before, I was nervous about making the right decision. I was in search of a compassionate, caring, and honest investor group and found just that in Justin of Mast Property Group. From signing the agreement to closing, Justin took all the stress and worry out of every step; he explained everything in detail; his contractors were amazing, respectful, and professional; and he was very patient and easy to work with. If I ever have the opportunity to sell another home, my first call is going to be to Justin of Mast Property Group.
Response from the owner · 11 months ago
Thanks, Kathy! We are so glad you gave us a call and we are happy to hear you had such a positive experience. That is our goal and we are glad we could follow through with that!
James Cantelupe4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Justin and his partner were great to work with. They did exactly what they agreed to do and made the process seamless. I would definitely work with/recommend them again in the future!
Response from the owner · a year ago
Thanks for the review, James! We are glad that we could help you get this sold quickly and that you experienced a seamless process.
Erin LallyLocal Guide · 15 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Mast Property Group is very professional and Justin was a pleasure to work with through the process. He was an honest, patient partner through our probate process and we are grateful for this. *Highly recommend.
Response from the owner · a year ago
Thank you so much for your kind words and recommendation! It was truly a pleasure working with you throughout the probate process. We understand how important it is to have a trustworthy and patient partner during such times, and we're grateful for the opportunity to support you. Wishing you all the best moving forward!
—Justin & the Mast Property Group Team
robin milamLocal Guide · 60 reviewsiTotal number of Google reviews robin has written across all businesses on Google Maps, not just this one.
Was very happy with the service provided. Down to earth and honest with all of their information. Highly reccomend.
Response from the owner · a year ago
Thanks, Matt! It was nice speaking with you and helping you find the best solution! Even though we weren't the best fit for you, we are hoping you get it sold quickly via the MLS. All the best!
Robin ThomasLocal Guide · 15 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Justin and his team are amazing. From the initial interaction to completion the communication and honesty was top notch. I would highly recommend Mast Property Group to family and friends.
Response from the owner · a year ago
Thanks, Robin!
MIchael Szawiejko5 reviewsiTotal number of Google reviews MIchael has written across all businesses on Google Maps, not just this one.
Nothing can be harder, I think, than trying to execute the estate of a loved one. I expected trying to sell my fragile and lonely brother's poorly maintained house and simultaneously handle the grief of his loss to be nothing short of a nightmare. Justin Mast of Mast Property Group made it anything but that. The process was smooth, seamless and, yes, compassionate. The price I received (never really a major issue with me, anyway) was much more than fair. Thank you, Justin.
Response from the owner · a year ago
Michael, we truly appreciate you reaching out and allowing us to assist you during this difficult time. While we’re deeply sorry for the circumstances, we’re grateful we could support you in some small way. It was a pleasure working with you, and we wish you peace and comfort in the days ahead. - Justin
Sarah Long8 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
I has the pleasure of dealing with Justin when I became the fiduciary of my Aunts estate. This process was all new to me. I found Justin and his team by reading reviews, much like the one I am leaving here now. Justin and his team were very easy to speak with. They were professional and very helpful during this stressful time in my life. Even though I did not end up using Justin in the end, that did not stop him from reaching out and checking in to make sure things are going well. That means everything to me! Man of his word and very much appreciated. I would recommend Justin to anyone!
Response from the owner · a year ago
Thanks for this feedback, Sarah. I know it has been a journey for you with the property. I hope you get it wrapped up soon!
