Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Master AutoTech logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%92+13Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Master AutoTech

Tooele, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.8★ from 296 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Master AutoTech is better than 84% of oil change services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Master AutoTech is better than 78% of oil change services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Master AutoTech is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Master AutoTech is better than 92% of oil change services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Master AutoTech is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Master AutoTech is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Master AutoTech for 8 kinds of job.

Master AutoTech for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Steering & suspension repair”

Irene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

The staff were very thorough and diagnosed issues that other shops could not figure out. I am very impressed with the work they did and will definitely be bringing my vehicles here in the future

Reasonable priceSteering & suspension repairAuto engine diagnosticAuto engine tuning
josh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was iffy as I have went to one location all my life. Store was new with a new rebrand name/ franchise. Locally owned. Great customer service, I understand the value of labor. Quality work they did. Thank you.

ExhaustSteering & suspension repairAuto exhaust system repair
shakila5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My husband and I had a great experience here. Everyone was so kind, friendly, and honest. They did a great job on our car, and the service was excellent. We truly appreciate their help and highly recommend this shop!

Steering & suspension repair
waseLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was traveling between states when my car broke down and I brought it to Moster Auto Tech. They took the time to listen and understood that I was stranded. They made time to check my car even though I didn’t have an appointment. The price was fair, and the staff treated me with respect during a stressful moment.…

Great priceSteering & suspension repair
T&O3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great automotive repair shop. Professionally run and expert technicians. Always striving to improve with new diagnostic equipment and procedures. Got us back on the road safely with new shocks / springs.

Customer photo from T&O's review
Great priceSteering & suspension repairOil change
corey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This place did a great job on my Honda Odyssey. Did a ton of work on it. Great customer service. Great price! Definitely recommend them.

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto brake repair
Damon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These folks are honest, trustworthy and straightforward. They do quality work and treat their customers with respect.

Steering & suspension repairAuto exhaust system repairAuto water leak repair
UBMLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This place is amazing. I've had them work on many of my vehicles and I have never been disappointed. The prices are great, service is incredible. I recommend this shop to everyone if you want the best service in Tooele! I found my lifetime mechanic shop, thank you Master Autotech!

Great priceElectrical repairAir & cabin filter replacementTires
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great costumer service. Trustworthy and honest. I definitely recommend. The only mechanic shop I trust to work on my vehicles and my families vehicles

Reasonable priceTransmissionExhaustTires
KevinLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The business is very clean and neat (as well as can be expected for a busy auto repair shop). Heather was able to quote me a very reasonable price for the service I needed (replace power steering lines), and Jason was able to get my car fixed in a timely and competent manner. He also diagnosed a couple other issues…

Steering & suspension repair
Valentina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great customer service we’re able to get me in as soon as possible. They were Able to check out the whole car and find that there was more wrong with the car then the company I had taken it to before was willing to tell me. They got it all fixed and done in a day and I left happy knowing my car was better than safe to be driving.

General repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Robb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repair
Tereasa6 months ago★★★★★

Rating only, no written review.

Great priceTiresSteering & suspension repairAuto maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 61%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change22—
General repairs & maintenance20—
Auto engine diagnostic19—
Engine repair15—
Steering & suspension repair13—
Transmission12—
Vehicle Inspection11—
Auto maintenance9—

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