iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%73+19Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 28%
4.8★★★★★44 Google reviews · 11 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's competitive pricing, prompt response to storm damage, and thorough cleanup of debris after tree removal, trimming, and stump grinding services. While most reviewers praise the professionalism and efficiency of the work, a recurring criticism in low-star reviews involves poor communication, specifically delayed responses to messages regarding scheduling. The owner replies to a small percentage of these reviews.
Google rating: 4.8 out of 5 from 44 reviews (95% five-star).
Reviews on this page: 44 Google reviews (39 with written comments, 5 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: June 30, 2026.
Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Master Tree Removal L.L.C.Ice Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Master Tree Removal L.L.C.: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Master Tree Removal L.L.C.: 73/100 on this factor. Category median: 88.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Master Tree Removal L.L.C.: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Master Tree Removal L.L.C.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Master Tree Removal L.L.C.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
4.8of 5
5 stars4295%
4 stars00%
3 stars00%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
94%praise
Praise8294%
Complaints56%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results2124%
Price & value1821%
Staff & attitude1618%
Would recommend1517%
Speed & response1214%
Communication56%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The price, his efficiency and professionalism, and the outstanding results exceeded my expectations.”
“I see this company has good reviews; HOWEVER, their communication skills are terrible.”
“James came out and gave me a really reasonable quote.”
“Professional team and although the weather postponed the job, I was kept in the loop.”
“I highly recommend them for all tree service needed!”
“Each time they have been very quick and efficient, and I plan on using them for all my future tree service.”
“Communication by text only requires patience, as well as flexibility with his scheduling.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Master Tree Removal L.L.C. for 2 kinds of job. Pick one to see what they paid and said.
JJessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've used these guys twice now, from two different wind storms, and the service has been amazing each time. I've had them remove some trees, trim some branches back, and completely remove fallen trees and branches. Each time they have been very quick and efficient, and I plan on using them for all my future tree…
AAngelita4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They came out today to address a large tree that had fallen in the yard and a second tree that was precariously leaning towards our house after the storm. They did an amazing job! Not only did they shift their schedule around due to the emergency nature of the tree about to fall on our house, they also have the best…
PPeter1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Wonderful company that does a excellent job. Surpassed expectations. Even work around my schedule so I could be home. 100% recommend to any one who need tree work.
PPaula6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highly recommend! I needed 4 large branches and a 40' fallen tree removed. James came out and gave me a really reasonable quote. The next day, he was able to get the job done. He cleaned up all the debris and left the yard looking beautiful. The price, his efficiency and professionalism, and the outstanding results exceeded my expectations.
HHenry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jim and his crew did a great job. They even cleaned up every branch, twigs, and leaves. I highly recommend them.
Reasonable priceTree trimming & pruning
JJessica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Zach and his crew did amazing job removing and grinding an enormous stump from our backyard. Unbeatable price! Will be using again in the future. Thank you!
I've used these guys twice now, from two different wind storms, and the service has been amazing each time. I've had them remove some trees, trim some branches back, and completely remove fallen trees and branches. Each time they have been very quick and efficient, and I plan on using them for all my future tree service. Prices have always been very agreeable, and I cannot recommend them enough!
J
jeanine4 reviewsiTotal number of Google reviews jeanine has written across all businesses on Google Maps, not just this one.
They came out today to address a large tree that had fallen in the yard and a second tree that was precariously leaning towards our house after the storm. They did an amazing job! Not only did they shift their schedule around due to the emergency nature of the tree about to fall on our house, they also have the best price estimate of the companies we had come out. Wonderful to work with and I couldn't recommend more highly!
Response from the owner · 4 months ago
I really appreciate you. It allways nice working for good kind folks.
P
Peter1 reviewiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Wonderful company that does a excellent job. Surpassed expectations. Even work around my schedule so I could be home. 100% recommend to any one who need tree work.
P
Paula6 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Highly recommend! I needed 4 large branches and a 40' fallen tree removed. James came out and gave me a really reasonable quote. The next day, he was able to get the job done. He cleaned up all the debris and left the yard looking beautiful. The price, his efficiency and professionalism, and the outstanding results exceeded my expectations.
H
Henry Rayn7 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Zach and his crew did amazing job removing and grinding an enormous stump from our backyard. Unbeatable price! Will be using again in the future. Thank you!
Price assessment: Great price
Services: Tree stump removal
S
Sara Troutman6 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
The owner came out and gave a very affordable estimate. The workers did an amazing job taking down 2 trees and cleaning up all the wood and debris. Extremely happy with the outcome. Thank you Master Tree Removal! I highly recommend this company.
M
Mary Lezotte2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Professional team and although the weather postponed the job, I was kept in the loop. They arrived and got right to work the following day. Their meticulous tree removal service exceeded my expectations, and I wholeheartedly endorse their expertise to anyone seeking top-quality tree work.
Thanks to the whole team, so appreciated!
J
James Moses10 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
