Roofing contractor · Lansing, MI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★46 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$4.9ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Sayagos Home Improvement LLC five stars based on forty-six reviews, with the owner responding to ninety-three percent of them. Customers describe services including roofing, siding, gutters, fascia, and garage repairs, consistently highlighting punctuality, fair pricing, efficient communication, and thorough cleanup. The excerpts indicate that crews often complete projects in a single day, address additional issues discovered during work, and provide detailed estimates without hidden costs.
Google rating: 5.0 out of 5 from 46 reviews (98% five-star).
Reviews on this page: 46 Google reviews (43 with written comments, 11 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 22, 2026.
Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Sayagos Home Improvement LLCIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sayagos Home Improvement LLC: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sayagos Home Improvement LLC: 96/100 on this factor. Category median: 88.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sayagos Home Improvement LLC: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sayagos Home Improvement LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sayagos Home Improvement LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
5.0of 5
5 stars4598%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
98%praise
Praise12098%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price770%
Reasonable330%
Overpriced00%
Not sure00%
$4.9k-65% vs typical ice removal services
Middle half of what 7 customers paid ($2.1k–$7.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2823%
Quality & results2218%
Staff & attitude2117%
Price & value2016%
Would recommend1714%
Honesty & trust97%
Communication54%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you to Pedro and his crew for the fast and detail oriented roof repair.”
“Customer focused, detail oriented, friendly, kind and fast to get the job done while doing it right.”
“I contacted Sayago’s to repair a section of soffit and fascia that was damaged by wind.”
“The work was impeccable, professional, and meticulous.”
“Sayagos was fast and efficient, also extremely fair prices.”
“I would recommend anyone to use them & you can trust that the job will be done properly.”
“In Flint, it's hard to find such reliable and professional people, and they exceeded my expectations.”
“Everyone was very communicative and just wanted to help and I really appreciate that.”
People customers mention
Pedro9 reviews
Dustin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sayagos Home Improvement LLC for 3 kinds of job. Pick one to see what they paid and said.
TTiffenyLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thank you to Pedro and his crew for the fast and detail oriented roof repair. I had a leak in my ceiling from the chimney. No salesman spiel or anything, just very genuine. Everyone was very communicative and just wanted to help and I really appreciate that.
Paid $1–5,000
YYolandaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I will definitely be contacting them again in the future. Friendly, fast, and efficient workers!
Paid $15,000–20,000Great price
MMarcianaLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Quiero recomendar con total confianza a esta compañía que me instaló el siding en casa. El trabajo fue impecable, profesional y con atención a cada detalle. En Flint, es difícil encontrar gente tan cumplidora y profesional, y ellos superaron mis expectativas. Sin duda, la comunidad latina puede confiar en ellos si…
Paid $5,000–10,000Reasonable price
AAndrea2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sayagos was fast and efficient, also extremely fair prices. Definitely recommend!!
Paid $1–2,000Great priceRoof repair for storm & wind damage
DDarla1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Highly recommend Pedro and his team. They replaced and repaired our one car garage with a shed extension in a day. They were professional and personable. Thanks Pedro and Christina❣️
Paid $2,000–4,000Reasonable priceRoof repair for storm & wind damageRoof inspectionAccessory building construction
DD5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They put vinyl siding on my garage. Pedro and his crew did a fine job, at a better price than the others. I do recommend them!
Paid $6,000–8,000Reasonable priceService not listed
Prompt service. Fair price. Triple checked his work. I had a dryer vent replaced and the surrounding shingles. We will definitely be repeat customers.
Response from the owner · 5 days ago
Hello A KWM, thank you for taking the time to leave a review. We are glad to hear that you are satisfied with our work. Looking forward to serving you in the future .
T
Tiffeny NLocal Guide · 26 reviewsiTotal number of Google reviews Tiffeny has written across all businesses on Google Maps, not just this one.
Thank you to Pedro and his crew for the fast and detail oriented roof repair. I had a leak in my ceiling from the chimney. No salesman spiel or anything, just very genuine. Everyone was very communicative and just wanted to help and I really appreciate that.
Price: $1–5,000
Response from the owner · 2 weeks ago
Thank you for your wonderful review and for trusting Sayago Home Improvement LLC with your roof repair. We appreciate you and opportunity to help!
M
Michael Carie4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Sayago did my siding fascia soffeting and gutters and wrapped some windows. When it was time to do my roof i had them back again. In an era where customer service is all but dead this company breathes new life into it. Customer focused, detail oriented, friendly, kind and fast to get the job done while doing it right. I cant remember the last time i spent money and felt this good about it.
Response from the owner · 3 weeks ago
Thank you so much for your kind words and for trusting Sayago’s Home Improvement with your home not once but twice. It truly means a lot to our entire team. We truly appreciate your business and recommendations.
K
Kacie Davis1 reviewiTotal number of Google reviews Kacie has written across all businesses on Google Maps, not just this one.
Amazing company with great work ethic. They will get the job done efficiently and correctly. They are also very kind and professional. We are thankful for the hard work they did for us!
Thank you so much Kacie, for your wonderful 5-star review. We truly appreciate your business and support. It was a pleasure to working with you, and we're grateful for the opportunity to serve you. Thank you for choosing Sayago's Home Improvement LLC! We're here when you need us.
Y
Yolanda ThomasLocal Guide · 17 reviewsiTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
I will definitely be contacting them again in the future. Friendly, fast, and efficient workers!
Price assessment: Great price
Price: $15,000–20,000
Response from the owner · a month ago
Hello Yolanda, thank you for taking the time to share your experience with us. Appreciate your business. We look forward to working with you in the future.!
A
Anastasia PapastergionLocal Guide · 37 reviewsiTotal number of Google reviews Anastasia has written across all businesses on Google Maps, not just this one.
Incredible service and communication. Hands on work and the team is incredible! I would recommend anyone to use them & you can trust that the job will be done properly. New roof, siding & deck. Wonderful team!
Hello Anastasia, thank you for your feedback. Appreciate you taking the time to share your
Experience with us. Glad we can help you with your home needs.
M
Marciana R.CLocal Guide · 8 reviewsiTotal number of Google reviews Marciana has written across all businesses on Google Maps, not just this one.
Quiero recomendar con total confianza a esta compañía que me instaló el siding en casa. El trabajo fue impecable, profesional y con atención a cada detalle. En Flint, es difícil encontrar gente tan cumplidora y profesional, y ellos superaron mis expectativas. Sin duda, la comunidad latina puede confiar en ellos si buscan calidad y responsabilidad , aquí les dejo el antes y el después , Pedro gracias a usted y a su equipo .
Price assessment: Reasonable price
Price: $5,000–10,000
Response from the owner · 4 months ago
We are truly grateful for your recommendation and are thrilled to hear that you were happy with the quality of professionalism and attention to detail our team provided
A
Andrea Lage2 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
After a storm, I had a pretty gnarly repair needed on the exterior of my house ASAP. After a few companies had delayed getting back to me for a few days, or outright rejected the project, Sayagos saved the day! Pedro showed up, inspected the project, and got to work the same day. He and Ana were extremely kind, extremely helpful, and worked quickly for a more than fair price. I would highly recommend!
Price assessment: Great price
Services: Roof repair for storm & wind damage, Service not listed
Response from the owner · 5 months ago
Thank you so much Sabrina for sharing your experience with us. We truly appreciate your recommendation and support.
G
Georgeanna Hunt2 reviewsiTotal number of Google reviews Georgeanna has written across all businesses on Google Maps, not just this one.
