Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
MasterCare Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%67+16.2Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty69−3.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

MasterCare Inc

South Bend, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 4.8★ from 129 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MasterCare Inc is better than 79% of interior cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MasterCare Inc is better than 67% of interior cleaning services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MasterCare Inc is better than 69% of interior cleaning services.B
69
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MasterCare Inc is better than 95% of interior cleaning services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MasterCare Inc is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MasterCare Inc is better than 100% of interior cleaning services.A
100

Reviews for your job

Customers hired MasterCare Inc for 8 kinds of job.

MasterCare Inc for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.27
Usually paidThe price range customers picked most often for this job.$100–150
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 44/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 11 Google reviews tagged “Pet stain & odor removal”

Janice10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The technicians, Abel and Brad were very professional, knowledgeable and did an excellent job. My carpet looks amazing. I highly recommend MasterCare for your carpet cleaning needs.

Paid $300–350Reasonable priceCarpet steam cleaningPet stain & odor removal
Katie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

We hired MasterCare to clean the carpets in our new house before move-in. They came earlier in the week to provide a quote, but the final price ended up being more than double due to additional stain treatments. While they did tell us before starting, I wish the original provided estimate had better communicated the…

Paid $500+OverpricedGeneral carpet cleaningPet stain & odor removal
Terri10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

@nd time I have used Mastercare. Always pleased with the techs and their work.

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Abel was on time, polite, and explained each stage of the service (carpet cleaning with pet odor and stain). The carpet, although old and beige, looks bright and clean. I am very thankful!

Paid $400–450Not sureGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Lizzie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We have been loyal customers of MasterCare for the past 20 years! We would not use anyone else! The company is professional, courteous, thoughtful, and timely. MasterCare is a family run business with loyal employees who are a pleasure to work with and a pleasure to see at repeated cleanings. They care about the…

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
MelissaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First, I think it is important to note that these folks offer A LOT more than rug and upholstery cleaning. They are so skilled in all the services they provide! I have a handicapable pup that has some potty issues. So, the team comes out to clean my couch about once a year. They are always thorough, professional,…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sherry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and extremely nice and courteous! Already handed out the coupon to our neighbor across the street. She is going to call you!

Carpet steam cleaningGeneral carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
KaityLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Loved this company! Very professional, I was contacted before they showed up. They explained the process, answered all my questions and then got to work. They did a very thorough job, very pleased, definitely would use again and will recommend them to others.. Thank you for such a great job!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very polite, honest, and professional. Left my house smelling fresh and looking cleaner than it’s ever looked!

Area rug cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Let me start off by saying I have regularly used Stanley Steemer and was in the process of trying to book their services for carpet cleaning, as one of my cats had unexpectedly peed in the corner of the playroom, something they have never done. Stanley Steemer was booked out for 3 weeks, the receptionist recommended…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal− Quality
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal

Price

$183-26% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning29$170–$347
General carpet cleaning16$170–$310
Upholstery cleaning14$164–$315
Pet stain & odor removal11—
Area rug cleaning9$131–$366
HVAC duct & vent cleaning3$351–$930
Mattress cleaning2—
Leather cleaning2—

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