Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
MasterCare Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%67+16.2Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty69−3.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

MasterCare Inc

South Bend, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 4.8★ from 129 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MasterCare Inc is better than 79% of interior cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MasterCare Inc is better than 67% of interior cleaning services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MasterCare Inc is better than 69% of interior cleaning services.B
69
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MasterCare Inc is better than 95% of interior cleaning services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MasterCare Inc is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MasterCare Inc is better than 100% of interior cleaning services.A
100

Reviews for your job

Customers hired MasterCare Inc for 8 kinds of job.

MasterCare Inc for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Upholstery cleaning”

Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Very pleased with the service provided by technician Abel! Very professional and thorough. Very timely for appointment, even calling to come a little early! They cleaned multiple pieces of furniture and 3 rugs. Would recommend these services and certainly use them again when needed!

Paid $200–250Reasonable priceUpholstery cleaning
ElaineLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They have done a good job of cleaning our carpet and furniture, and they have been very easy and friendly to work with.

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaning
dLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Clear communication... Prompt inefficient service. I've been a mastercare customer for years and they consistently do a wonderful job. I recommend them without hesitation

Reasonable priceUpholstery cleaning+ Punctuality
Jacqueline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were thorough and professional!

Upholstery cleaning
Christy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We exclusively use Mastercare for our carpet cleaning and floor finishing at Goshen College. They are always pleasant to work with and do a fantastic job for us. We always have a lot to schedule but the work is done in a timely manner to fit our needs.

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
DianeLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service. Very professional. i have used their services for years and can recommend their business without hesitation.

Great priceUpholstery cleaningArea rug cleaning
RobynLocal Guide · 195 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I love MasterCare. I have them clean my couches and my area rugs. They are always on time and explain everything throughly. Brad and Drake do an amazing job. I highly recommend MasterCare for your furniture and carpet cleaning needs.

Paid $150–200Great priceUpholstery cleaningArea rug cleaning
Chloe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and thorough. Answered all questions with politeness.

Paid $150–200Reasonable priceUpholstery cleaning
DanielleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I requested a quote via Yelp after seeing their great reviews and I was able to schedule a cleaning the following day, no wait time. The turn around was excellent. I needed a natural fiber (cotton canvas) tufted sofa cleaned after the cushion was stained with coffee. Abel the technician was very upfront and honest.…

Paid $100–150Reasonable priceUpholstery cleaning
MelissaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First, I think it is important to note that these folks offer A LOT more than rug and upholstery cleaning. They are so skilled in all the services they provide! I have a handicapable pup that has some potty issues. So, the team comes out to clean my couch about once a year. They are always thorough, professional,…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sierra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Master Care team was knowledgeable, professional, and showed care in every aspect of the process. They performed extensive cleaning at our home to remove marijuana smoke residue from the carpets, furniture, and walls from a guest who stayed there. It was a night and day difference from when they first arrived to…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Sherry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and extremely nice and courteous! Already handed out the coupon to our neighbor across the street. She is going to call you!

Carpet steam cleaningGeneral carpet cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very polite, honest, and professional. Left my house smelling fresh and looking cleaner than it’s ever looked!

Area rug cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Kathryn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning

Price

$183-26% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 53%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning29$170–$347
General carpet cleaning16$170–$310
Upholstery cleaning14$164–$315
Pet stain & odor removal11—
Area rug cleaning9$131–$366
HVAC duct & vent cleaning3$351–$930
Mattress cleaning2—
Leather cleaning2—

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