Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Masterpiece Canine Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%54+29.5Reliability 24%46+11.2Value 14%34+4.8Replies to reviews 7%37+2.6Craft & service penalty66−3.4Momentum penalty78−2.2Experts Score= 42Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE

Masterpiece Canine Spa

Washington, DC · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #135Position by Experts Score among all companies we track in this category. of 136 pet grooming · 4.6★ from 129 Google reviews

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Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Masterpiece Canine Spa is better than 54% of pet grooming.C
54
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Masterpiece Canine Spa is better than 46% of pet grooming.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Masterpiece Canine Spa is better than 66% of pet grooming.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Masterpiece Canine Spa is better than 34% of pet grooming.D
34
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Masterpiece Canine Spa is better than 78% of pet grooming.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Masterpiece Canine Spa is better than 37% of pet grooming.D
37

Reviews for your job

Customers hired Masterpiece Canine Spa for 5 kinds of job.

Masterpiece Canine Spa for dog bathing and blow dry

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog bathing and blow dry”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 69
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Dog bathing and blow dry”

Hannah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been bringing my dog here for over a year now and couldn’t recommend them more. Beyond just providing great grooming service in an environment that pets feel comfortable in, the Masterpiece team *truly* shows how much they care about animals. When I fostered a dog with severe matting and who had likely never…

Dog bathing and blow dryDog full service grooming
EmilyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

A true five star experience. I was so nervous to bring my rescue for his first groom and Abby immediately put me at ease. Every single step of the process was transparent, from the complimentary consultation onward. Theo was immediately comfortable with Lauren, who did a phenomenal job finding the Scottie under 10…

Reasonable priceDog ear cleaningDog bathing and blow dryDog full service grooming
KrystalLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I was hesitant at first to take my pup to a groomer because she gets very stressed around loud noises and cages. Masterpiece Canine Spa was a total game-changer for us. The "express service" model they use means there is no waiting around in a crate—my dog goes straight to the stylist and comes straight back to me.…

Reasonable priceDog ear cleaningDog bathing and blow dryDog full service grooming
SpencerLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They do a fantastic job on our dog. We always get a clean and happy dog back.

Great priceDog ear cleaningDog bathing and blow dryDog full service grooming
Claire3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been going to Masterpiece for 2 1/2 years, since they were right down the road, and loved them so much we drove 20 minutes across town to follow them. They let our excited and overbearing German Shepherd come first thing in the morning to ease GSD anxiety and always texted us if there was a concern - which…

Reasonable priceDog bathing and blow dryDog nail trimming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 17%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog full service grooming6—
Dog bathing and blow dry5—
Dog ear cleaning3—
Dog nail trimming3—
Dog grooming and styling2—

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