Experts Reviews · Company report
Masters Brothers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty88−1.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Masters Brothers

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 382 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Masters Brothers is better than 96% of pipe repair services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Masters Brothers is better than 94% of pipe repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Masters Brothers is better than 88% of pipe repair services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Masters Brothers is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Masters Brothers is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Masters Brothers is better than 73% of pipe repair services.B
73

Reviews for your job

Customers hired Masters Brothers for 8 kinds of job.

Masters Brothers for HVAC system repair

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “HVAC system repair”

Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional. Did a great job getting our AC working again!

Paid $200–400Great priceHVAC system repair
Bet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the second time that we have used Master Brothers, Inc, our technician Grayson is polite and professional. I paid a fair price for the work that was done and the parts needed to get our air-conditioning up and running. I will always call master Brothers for any HVAC work that we need to have done! It is my opinion Grayson deserves a raise!!!

Paid $800–1,000HVAC system repair
Marlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've always been a big fan of Masters Bros and even more so w/ the assistance of their tech Kris today. He walked me thru the issues and solutions, and was just absolutely fantastic. Thank you!!

Paid $200–400Reasonable priceHVAC system repair
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fast, affordable, and effective. When our A/C went out, Masters expert Jeff took care of us and was very friendly. It was fixed in less than one day. I definitely recommend Masters for A/C repair!

HVAC system repair
Doug1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely stellar service from Masters Bros when our air conditioner died. They responded quickly, worked to identify the issue, and provided a superior product to replace what had died. I wholeheartedly recommend them!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Ryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Got a new furnace from these guys last year (2019) and a new A/C installed today (2020-May-15). Hopefully will not need anything new from them for a while, but would absolutely call them if I did. Professional, clean, you could hardly tell they came. Dustin did a great job with our installation!

Paid $2,000+Reasonable priceHVAC system repair
kennesawlane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Called this morning and master brothers were able to have a tech come by for a repair the same day. Jeff K. Was on time, knowledgeable, and diagnose the problem right away. Appreciate the prompt response and fair price.

Paid $200–300Reasonable priceHVAC system repair
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great experience. My tech Greyson was friendly and professional. Job was done fast and efficiently. He went above and beyond. Highly recommend!

HVAC system repair
LarryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Cole Hess was professional and polite and knew what he was doing while he was training a young HVAC guy.

Paid $100–200Reasonable priceHVAC system repair
Kirk6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very quick response to a "no heat" situaution, and taken care of very quickly too.

Reasonable priceHVAC system repair
Aaron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Been using them for years. They’re great! You should use them too.

HVAC system repair
Debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My AC was not cooling, and it was to be in the 90s, so I called Masters Brothers and was able to get a service call the next day. The technician was very polite and friendly and reassuring. He replaced the part and got the unit working!

Paid $200–300Reasonable priceHVAC system repair
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff, from Masters Brothers, did a great job of testing our system and identifying the problem. We then received a quotes by end of day. Very good service with AC during very hot weather conditions

Reasonable priceHVAC system repair
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used Master Bros for years and have always appreciated the professionalism of their technicians. The communication from the office is better than other companies we have worked with in the past.

Reasonable priceHVAC system repairHVAC system maintenance
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had Master Brothers install a new furnace and AC system in our house shortly after we bought it in 2016. Until this week, we had never had a problem with it. Tuesday morning we woke up to no AC and no power at the furnace. Called Master Brothers and they were out that afternoon. Unfortunately for us, we ended up…

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Jill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

HVAC system repairHVAC system maintenanceHeating system repair

Price

$268-44% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 57%Overpriced 0%Not sure 4%

Jobs customers hired them for

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