Mathews Tree Service holds a 4.9 rating from 73 reviews, with the owner responding to seventy percent of feedback. Customers frequently cite professional crews, efficient tree removal, stump grinding, fair pricing, and thorough site cleanup as primary positives. However, two low-star reviews highlight a pattern of incomplete work on multiple locations and a lack of written proposals or invoices, which also contributed to unresolved communication issues.
Google rating: 4.9 out of 5 from 73 reviews (97% five-star).
Reviews on this page: 73 Google reviews (58 with written comments, 6 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 13, 2026.
Service: Tree Service serving Jamestown, New York.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
73 reviews on Google
5★71
4★0
3★0
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
Penelope Hutton6 reviews
★★★★★
Get a load of this monster machine removing a difficult to get to and unwanted tree from my yard! Scott is a wonderful representative of his company and a master at running this machine. Can’t believe how it was completed so efficiently and fast.
Price assessment: Great price
Services: Tree removal
Response from the owner · a week ago
Penelope Thank you for the positive feedback, grateful for your support! Here to help when you need us :) !
Highly recommend. Everyone was awesome and pleasant to deal with, the pricing was very competitive and the job got completed within a week of me speaking with the receptionist. They have great equipment and skilled workers.
Price assessment: Great price
Response from the owner · a week ago
Wilson you rock! Thank you for the supportive review, we're grateful for clients like you!
Great experience. Scott and Brad's crew were outstanding. Flawlessly cut down 2 humungously wide willows and one extremely tall pine (all near power lines) and some old, dead trees. Removed all trees and cleaned up. Hard workers. Highly skilled. Reasonably priced.
Placed my deposit then sent a check to pay in full for work on 3 trees at 3 different locations! The first tree was completed, the second tree they took off a few limbs, the 3rd location Nothing at all has been touched! 1 year later The office lady promised a call back! Never happened now they won't even answer my call!
Response from the owner · 3 months ago
Hi Robert Fritz, we're sorry your experience didn't meet your expectations. We sent our crew back out for additional work & extra work that was not on the estimate list. We made every effort to address your concerns & ensure your satisfaction. While we're disappointed we couldn't satisfy all your requests, we appreciate your feedback & wish you the best.
Mathews is a great service. They responded quickly to my initial inquiry and the responses continued throughout the project. I had a project that required timing to remove a tree and stump grinding before a fence replacement. They did their best to accommodate me in every way. I would, and have, suggested them to friends, family and anyone who needed their services.
Response from the owner · 3 months ago
Thank you Thomas! We appreciate the 5 star review! :)
We had 15+ overgrown trees removed from our property yesterday - this crew worked for 11 hours straight and did an exceptional job. I marveled to watch them, so high in the sky with their machines, carving up trees with precision. They are a rare breed! Highly recommend. Kudos to George, Scott, Trent and the whole crew. Responsive, communicative and fair. (And get the stump grinding - worth every penny!)
Price assessment: Reasonable price
Services: Tree stump removal, Tree removal
Response from the owner · 4 months ago
Laurie you are beyond a great customer of ours! We are very grateful for your support, Thank you! :)
Wow! Mathew’s Is the best. I’ve used three other services since living here, and the best is Mathews. They are professional, caring, and quick! If I had waited for my insurance company, I would have a gaping hole in my roof a week after the damage. God bless them, they showed up and tarped the roof. God bless them and I thank them for their kindness and great job.
Price assessment: Not sure
Services: Tree removal
Response from the owner · 4 months ago
GiGi Thank you & God Bless you too, we appreciate you more than you know! Glad we could help!
Did not have a good experience, the tree removal was fine , but left my yard with deep craters and holes . Sent a message to him about it but he never replied . I have video of the damage to my yard . I’m going to have to pay for fill dirt to fix , also left the mulch from the stump in my yard.
In response to George’s reply . Everything was verbal , I never received a proposal or an invoice which I stated to him in an email . I had a quote from another tree service and he said he would do it for the same price . I asked numerous times if it included everything in the other quote . I did not ever receive any paperwork from him !!! Not even a receipt when he picked up the check . So I would not know of NOT picking up the grinding from the stump . But not to worry it’s taken care of now from someone else
Services: Tree stump removal, Tree removal
Response from the owner · 4 months ago
While we appreciate all feedback, we want to clarify the facts. You were given a $1,000 discount and chipped additional branches for free. Your invoice explicitly stated "NO stump mulch cleanup" per your request to save on costs. Stump grinding naturally creates a large pile of wood chips. We take precautions to protect your property, including the use of ground mats; however heavy equipment can still occasionally leave dents or marks in the yard depending on soil & weather conditions. We delivered exactly the service you chose to pay for, and we are proud of our 5-year history of five-star service in our community.
I had 2 large trees behind my house.
Called Matthews tree service and someone was there to give me a price within 48 hours. The following week I had a full crew with a fleet of top tier equipment.
The whole crew was professional, knowledgeable, and hard working. They made it look easy. Within a matter of hours they had my property looking like there was never a tree there.
Great experience, great price, and great service.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Glad to help John thank you for the awesome review!
