Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts
Customers frequently cite the staff's patience, product knowledge, and lack of sales pressure as key factors in their positive experiences, often noting that employees helped them find mattresses within specific budgets. Recurring themes include efficient service, helpful communication regarding options, and competitive pricing for mattresses and frames. However, lower-rated reviews highlight dissatisfaction with post-purchase support, specifically regarding delayed deliveries, unresponsive communication, and difficulties exchanging products for frames or mattresses that did not meet expectations.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Bar = this company · dark tick = category median.
794 Google reviews we collected
Phrases our text analysis found in 592 written reviews
How often each topic comes up in the written reviews
We read 592 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very patient and helpful as we worked through many options and made our decisions.”
“I had a great experience with Halie today at The Mattress Firm in Montrose.”
“I bought a $2000 bed and they gave me a horrible remote that doesn't work right and although they claim to have a 90 day comfort guarantee they refuse…”
“…ress, explained the realities aspects of each, and then offered me a good price for the mattress I selected.…”
“It's was ok u guys are way over priced or that guy named tony gets big commission 150$for a pair of sheets could of got 4 pair on line wished I would…”
“Thank you so much to both of them and I wi definitely recommend them and the store to anyone that is in need of items.”
“I would recommend not to do business with them.”
“I appreciate the tracking updates and delivery was right on time as scheduled.”
“He knew what he was talking about and easy to work with.”
“I honestly can’t thank the team at Mattress Firm enough.”
praise complaint · found by our text analysis, Google review wording unchanged.
Thank you for such an amazing deal on a mattress. Most affordable store in town.
Very patient and helpful as we worked through many options and made our decisions. Everyone should shop here!
Mike was my sales person. He went above & beyond to help me over & over with guestions I had & found me the perfect mattress & frame.
Mike was awesome! He set me up with a great mattress and frame. He knew what he was talking about and easy to work with. We love our new bed! Thanks!!
Harlie was very helpful and understanding with our need to get a bed for my husband whom is a Veteran and is terminal. She gave us options that fit our budget and the quickness of needing a bed that would be delivered they day he's to be released from the hospital. Mike was very nice and helped explain features…
The girl that helped me her name was Harley...I don't know how she spells it ?so I'm sorry lady! I think she spells it a little bit different..? she was great!!! it was super fast to get here as well.. there was also a huge sale and I got a free mattress bottom that makes my bed sit up.. I do think so that I don't…
4.9 ★★★★★ 795 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Thank you for such an amazing deal on a mattress. Most affordable store in town.
Thank you, Jules! We're glad you found an amazing deal with us and appreciate your kind words about our affordability.
Very patient and helpful as we worked through many options and made our decisions. Everyone should shop here!
We're so glad to hear you found our team patient and helpful as you made your decisions. Thank you for recommending us!
Mike was my sales person. He went above & beyond to help me over & over with guestions I had & found me the perfect mattress & frame.
Thank you, Ruth! We're glad to hear that Mike provided you with exceptional service and helped you find the perfect mattress and frame. Your satisfaction means a lot to us!
Michael was awesome! Thank you
Thank you, Keith! We appreciate your kind words and are glad to hear that Michael provided you with great service.
Excellent customer service no pressure to purchase. Wonderful experience
Thank you, Lynne! We're glad to hear you had a wonderful experience with our customer service and appreciated the no-pressure environment. Your feedback means a lot to us!
Mike was awesome! He set me up with a great mattress and frame. He knew what he was talking about and easy to work with. We love our new bed! Thanks!!
Thank you, Nathan! We're glad to hear you had a great experience with Mike and that you're loving your new mattress and frame. We appreciate your feedback!
Very helpful and friendly
Thank you, Tony! We're glad to hear that you found the service helpful and friendly. Your feedback means a lot to us!
Harlie was very helpful and understanding with our need to get a bed for my husband whom is a Veteran and is terminal. She gave us options that fit our budget and the quickness of needing a bed that would be delivered they day he's to be released from the hospital. Mike was very nice and helped explain features for the items as well. Thank you so much to both of them and I wi definitely recommend them and the store to anyone that is in need of items.
Thank you, Jo, for your kind words! We're glad Harlie and Mike could assist you in finding the right bed for your husband. Your recommendation means a lot to us, and we’re here to help whenever you need.
The girl that helped me her name was Harley...I don't know how she spells it ?so I'm sorry lady! I think she spells it a little bit different..? she was great!!! it was super fast to get here as well.. there was also a huge sale and I got a free mattress bottom that makes my bed sit up.. I do think so that I don't love my bed I think I need something bigger and a little softer and that's nobody's fault but my own and they do have a warranty so I'm probably going to call them about that! It's for 120 days if you don't like it! Good place to get a bed!
Thank you, Julena! We're glad to hear you had a great experience with Harley and that you found a fantastic deal. It's wonderful to know our warranty offers peace of mind, and we appreciate your feedback about the bed. Enjoy your new mattress, and we look forward to assisting you again!
I had a great experience with Halie today at The Mattress Firm in Montrose. Very accommodating easy to make my purchase and I can't wait to get our new mattress.
Thank you, Suzanne! We're so glad to hear you had a great experience with Halie at The Mattress Firm in Montrose. We appreciate your feedback and hope you enjoy your new mattress!
Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts
